Hawthorn Senior Living, LLC

We did not have a great experience with our tour. The manager seemed unprepared and did not respect our time. She was a bit terse with staff and residents. Questions were answered vaguely. Based on comparative experiences would not recommend.

This community is a nice place everything was ok until Covid then it went downhill. The food was ok before covid but after it was terrible. The room sizes were ok and the layout was good. I would recommend this community

I would want other families to know when looking into Colonial Harbor for their loved ones that they treated us different after we signed the bottom line. They were helpful until we signed, then we couldn't get an answer about anything from anybody. My dad has lost a lot of weight since he has been there and so have a lot of other residents. They have cut down on their food portions. I wrote to the corporate office and they did not respond. One of the advantages they had that helped us make the decision was that they had a bus service, many times the bus has not been up and running so I had to drive to get him and take him to and from his appointments. They use to offer cleanings once a week and now since COVID, they are cleaning every other week so we have had to hire someone to come in and clean. Overall, I would not recommend this facility.

The place was beautiful, [name removed] was great we were all ready to sign the paper work when all these hidden cost came up and another thing we made it clear that it was going to be short term situation. But because of this they The regional manager denied us one of the things they wanted to do was meet [name removed] to see if she was the fit which I had already told them she was in a place where she cannot come to visit and it was agreed at the beginning that she was a fit like I said I was there to pick up paperwork and get it signed when all this came down I’m very disappointed. She seem to be a fit until I pointed out again that it was short term I feel that they were misleading

My Mother has lived here for several years. Very much a 5 star rating for the first couple years. However there has been a dramatic downturn in amenities, food and now cleanliness. The current manager seems not to be concerned about the infestation of roaches hitting the Estates. Three apartments near my Mother have been complaining about roaches for over a month. Now I am told they are crawling on her walls as well. Time to search for a different facility. I advise you to as well.

Quality of food - Horrible! Bus/trans. availability - too limited. Managers - not the friendliest!Should help out more! Also a man fell while out walking around building - got hurt pretty bad. Managers did not help him, passed him on to another worker! Workers should also know CPR or at least the Heimlich maneuver. (Several people have gotten choked, they had no clue what to do!!!) New Rule - no bleach in washers! What? They are made for that. I could go on!

You might be served three meals but what are you eatting? Lots of fatty food, loads of processed food & unappetizing overcooked vegetables. Very high sodium content making it impossible to keep oneself medically fit. Deli sandwich 3-4 times weekly plus cream based fatty soups is not healthy eatting.

the facility on the outside has mold, it looks dirty, and there were people right out front smoking. they were "10 feet" from the front door - which is not even the state law. to have to walk through smoke to enter the main building is not acceptable. the young woman running the front desk was nice and friendly - but that was really the only positive part of the first impression.

Look around -- better places exist for sure. Management is greedy!!!

Lovely facility but Independent living only. Long hall ways and elevators for 116 residents, so a big place doesn't feel like Dad. One big open dining room seemed loud.

My family member has lived here for about five years and I've noticed a steady decline in all aspects of the facility. The main point has to do with the current management team; many of them seem to have an 'attitude' - dismissive, condescending, almost unfriendly. Have heard some of the residents express very similar interactions, support staff usually get higher marks for willingness to please and be of service.

First one we toured. Played Bingo (won a prize) and toured. Neat, clean, many amenities. After seeing all the others, we may want to go back to see it again. A little higher priced than some others. Sits on a super busy highway!

I am a younger person than the general 80-95 year old population here. I was given a sales pitch while very ill and alone that I would be in a supportive, caring environment. Anything but! I am a young retired professional. I have heard complaints from the older educated adults about being given a pn over zealous, false salesputch by Marketing Dirctors. Once here, there is no food or activities one couldnt get at any community senior center free. Drivers are unreliable. The rich elderly with the largest units get priority in drivers. The marketing dirctor has lost his temper with me and another woman my age with fragile health; like a schoolyard bulky. Most people other than a few coupkes, are here because their children were given the same salespitch I was. They were MUCH happier in the facilities they came from. This place is cheaper than most for a reason. It is basicalky like a community senior center with bedrooms, no social or logistical support as in most places, With cheap fancy loking furniture to make a first impression. My Mother in law was happy in three facilities. I know goid ones from poir ones. This is not a " good value" nor does it relieve the stresses of being older with health chalkenges. I would never send a relative here. Fancy furniture and model apts do NOT a quality life make!

Definitely issues with staffing. There is a constant turn over of staff and The Oaks is overall understaffed. Food service is quite a process taking up to and at times more than 1 1/2 hours for each meal, and they are unwilling to genuinely explore options such as an eating window instead of a set time, or a buffet line for those who would like to eat and be on their way. The cleaning and maintenance staff are also enlisted as food servers. The resident laundry rooms are mostly occupied by the cleaning staff washing bedding during the day. Seems like they need a utility laundry room for the staff separate from the resident laundry. Parking is also an issue. More spaces are needed for residents, staff, visitors, as well as home health care workers. I'm very disappointed and not surprised my father is ready to purchase another home and move out.

The food is horrible, my mother won't go down to eat. She actually buys her own food. The rent is going up and it's not worth that much, so we're thinking of moving her somewhere else.

As a former resident of The Carriage House, I feel compelled to express my personal experiences and opinions regarding the facility. Overall, The Carriage House isn't a terrible place to live... but it is certainly not without it's problems. The staff is quite friendly, with the exception of the management team, who seem less than genuine. It appears that they are more interested in pleasing prospective residents than they are in keeping current ones. They attempt to pacify most issues presented to them with such phrases as "We'll look into it", yet seldom follow up on anything. They also have a tendency to speak condescendingly to residents, guests, and staff alike, which I found insulting. There have been numerous occasions where I was seated in the lobby and could overhear inappropriate conversations or obscenities regarding hiring, firing, unfavorable residents and employees, etc. They also seem a bit understaffed, which led to poor or slow work performance (especially in the housekeeping and maintenance departments). The parking lot is too small and doesn't accommodate enough vehicles. There are humidity issues throughout the facility which cause mold, although the staff insists that it's mildew. I hope my review is beneficial and helps others in choosing the right retirement community. I understand that no property is without flaws, but some flaws are easily reparable or simply inexcusable. I dearly miss some of the friends I made during my residency at The Carriage House, but I definitely do not miss residing there.

Be careful what you agree to. They do not honor their agreements , written or verbal

independent 1795.00 / 2030.00 not assisted living nurses that do come to the site cost would be private with them. Will be opening up a new site that will be assisted living in two weeks that may be a option. Staff very nice

I would tell people not to go there. The food and the whole place. The residents had group their own group. The cleanliness was alright. The room was fair, and I had to provide my own furniture.

New place, looks nice, started off with good food. Now cut back on food and snacks. Food doesn't meet dietary needs of most of residents. Short on staff. Expensive and have to buy groceries even though already paying for meals.