Hawthorn Senior Living, LLC

I wrote a review back in February , and wanted to update , my mom has moved out since my last review for the reasons stated . I wanted any future residents to know it is a lovely property however where it fails is the food and activit ies. The quality of the food is horrendous and activities are really lacking.i feel these are really important to seniors. That being said it it a really good value if you don't have to depend on all your meals.

My mother was a resident at Shads Landing and during the Corona pandemic she suffered terribly primarily due to the complete lack of a plan on behalf of the administrators. All the residents were locked up in their rooms for months . This barbaric treatment of these elderly people caused enormous psycological as well as physical harm. MY MOTHER was even manhandeled at one point when she could not stand pacing her room any longer and wanted to walk the hallway. my mother is of course no longer a resident at Shads but she is currently unable to function at the same level as before her short stay . No testing of staff . No testing of any resident.Neglect beyond belief.

So my mother lives her and we have been happy there. But lately my mom tells me she has overheard the main manager telling family members that they can visit if they tell the office that they are caregivers. We had received a letter from [name removed]the other manager stating that the company said we are not allowed to have social visits. This concerns me not only for my mother, but for other residents. [Name removed] seems to care, but when it comes to this, she is not being careful and is putting my mother and all the lives of the residents that live there at risk of the virus. I believe there have been complaints to the company, but nothing is being done.

SO VERY DISAPPOINTED!!! My aunt, an original and long time resident of 11 years was kicked out by a complaining new resident bully! No efforts to resolve the issue were made, they just believed the new resident. She must be paying more money. How does a grumpy, nothing better to do person have that much power!

SO VERY DISAPPOINTED!!! My aunt, an original and long time resident of 11 years was kicked out by a complaining new resident bully! No efforts to resolve the issue were made, they just believed the new resident. She must be paying more money. How does a grumpy, nothing better to do person have that much power!

my sister stay a total of 8 days before having to go to the hospital and then required assisted living I understand she need to pay for a whole month because she tied up the room in Sept but she has been charged for Oct I feel she has not being treated fairly because of this and addition issues I would not recommend this facility

Residents constantly complain about how much they dislike this place. Laundry rooms are filled with trash for days. We did a walk through and things were out of shape and seemed a little standoffish.Price wise its expensive for the little space. One resident told us theres no steady management system and recently 2 sets of live in managers quit at the same time and Unprofessional environment with horrible food If you love your family memeber or friend dont place them here.

Colonial Harbor is not what it appears to be. It has gone steadily down hill in the last few years. From activities to maintenance to quality of food their first priority seems to be cutting costs.This is especially evident in the decline of the quality of food. Residents complain but promises of improvement are not kept. They only pretend to care. The 5 star review on Yelp is from the manager, which is supposedly against YELP rules. I see he and other staff members have posted 5 star reviews on other sites as well to boost their ratings. Very dishonest !!! Shame on you. For the amount residents pay to live here you would think they could at least get decent meals.

My grandmother lived here until her recent death. Now my grandmother didn't like nor dislike living here but I'm giving it a half a star. Why? Because someone stole her ring she never takes off after she passed. I dont know who took it but she died in her room leading my family to believe it was eaither management or an employee. My family is very mad that someone there disrespected my grandmothers dead body! So I can't in my right mind recommend this place for anyone's loved one.

Worst place ever! My dad is currently a resident here. We loved it until he stopped receiving care. The residents are caring for each other, the whole staff walked out, and the food is awful. It's definitely over priced for the lack of care that he is receiving. This place needs to be shut down immediately. I'm surprised the state of California hasn't yet. I will be taking my dad home until I can find a better fit. 0 stars.

My Mother In Law was here for over 4 years . Recently , the general Manager contact social services, she wanted my mother in law to get more care and go to a nursing home . OK , I understand that . what I don't like is the manager told me that my mother in law can't make decisions and isn't responsible enough to care for her self . Her exact words were " she got the ball rolling to start the process for her to go to a nursing home . shortly after that my MIL goes to hospital and than straight to a nursing home . this is where we get mad , Manager , doesn't want us to remove her items from her room . manager wants to make sure my MIL pays for future payments . what burns me up the most is , they told me she wasn't responsible enough to live there , but they knew she was going to nursing home and still cornered us made her pay for 3 months rent , cause my MIL didn't get her notice in fast enough . My Mother did pay for those three months , and she had paid all her rent. two managers were very rude , one didn't want us to remove my MIL property , cause she wanted to collect rent that wasn't even due at that point , that manager was telling me that she didn't want us to get everything and not pay for the future rent due , and said comments like MIL is been irresponsible paying and that she didn't spend her money wisely ( none of her business , and MIL paid her rent ) actually rent was auto drafted! lesson learned we should have done power of attorney sooner , so we could got the notice is fast , but its just ridiculous that the manager didn't get her own ball rolling with telling me sooner to get the vacate notice in , the first time she spoke to me about calling social services . yep she told me after the fact. she didn't care about my MIL , if she did , she would have spoken to us sooner , now my MIL is in a horrible nursing home and has had her bank card stolen . and im jumping threw hoops to move her . if this was planned better I could have picked a better nursing to protect her. [Name removed] thanks for calling SS

They "offer" two entre choices for lunch (the main meal) and dinner but FREQUENTLY run out of the alternate choice. Too bad... you sat on the wrong end of the dining room. And management has no/zero interest in customer or resident comments ... their attitude: don't interrupt their lives with any input.

I have to agree with the review of the managers at Colonial Gardens in Beverly, MA -they have no business being the managers of a “retirement” community - this is a facility that the residents are paying for and they are treated with disdain as the prior review stated. [Removed] feel it is a burden listening to the complaints of the residents. I don’t think they understand that these residents are paying their salaries and they should have a better understanding of their issues. This is the last chapter of their lives and they should be treated with dignity and not made to feel that their complaints go unheard. It is time for new managers who are caring, compassionate people and know how to listen and respect others! The food is also terrible and served like an institution and not a "retirement" community!

Not a good place...the food is nasty and the lead management husband/wife couple are fake, words out in the community that they got fired from their last job for doing some pretty bad things. I would never ever leave my parent in their care. Like high school, they pick on the weak

This buisness gets negative stars. If you care about your loved ones, please don't consider here. They are not good people. So many better places. Don't let them fake their niceness and try to persuade you what a wonderful place it is. I could say so much. I just hope this helps someone who's considering before it's too late. They deserve no stars ... but had to but at least something to post

New Management is amongst some of the rudest and most unprofessional I have ever come across. I feel the place is nice but with the crew running I would go somewhere else.

Get ready for Anita. .. If your parent/grandparent gets sick -- they're done for. If you have to request meals to the room, Anita will throw a fit and remind you that it's not their problem. It's "independent living", so it's basically an extremely overpriced apartment. The reviews here also seem to be from the employees themselves because a lot of the stuff posted either doesn't make sense, or is a bunch of flat out lies. If your parent/grandparent has arthritis or neuropathy, get ready for another surprise. The shower head is attached to a hose which can't be fixed in a straight position. So if they have a hard time gripping on to something for an extended period of time -- tough luck. Please take your time and research other places before dumping any senior in this place.

The value was good when first opened 3 years ago , now on par with other facilities. Where this property fails miserably is in the meals , over 100 people served at the same time institutional quality food , cold and often run out . This property modeled after other by Hawthorn group , but much larger without proper planing. Two small elevators for four floors and everyone moving at the same time to get to giant dinning area. Also the activities very poor , daily bingo and old movies. It's a shame such a beautiful property can't seem to get it together . We are in the process of moving out.