Hawthorn Senior Living, LLC

Came to visit family member and when management knew I was visiting ----- got NO help . Rude manager and no help. Would not move me or family member in this place again. STAY AWAy!!!!!!!!!

Colonial Harbor is not what it appears to be. Supposedly independent living, it is more like a nursing home. From activities to maintenance to quality of food their first priority seems to be cutting costs. This is especially evident in the decline of the quality of food. Residents complain but promises of improvement are not kept. The 5 star review on yelp is from the manager, which is supposedly against YELPs rules. The truth is things are not changing for the better. they're worse. For the amount residents pay to live here, you would think they could at least get a decent meal.

If you are considering retirement living for you or a loved one, ASK THIS IMPORTANT QUESTION. "If my loved one dies or becomes acutely ill and must move immediately, will your 30 day notice to vacate be enforced?" In nearly all senior living settings the contract stipulates a 30 day notice to vacate. At Salmon Creek Retirement Living, Boise, this stipulation is applied even in the event of death or acute sudden illness necessitating a move. At move in, my mother was also charged a security deposit of $1045. My mother's SECURITY DEPOSIT of $1045.00 was ARBITRARILY applied to the 30 day notice to vacate. My mother sustained serious pelvic and hip injuries, was in the hospital for nearly a month, and COULD NOT RETURN to Salmon Creek but the 30 day notice to vacate was enforced and her security deposit of $1045 was CONFISCATED AND ARBITRARILY retained by Salmon Creek. There are a lot of pitfalls and unknowns when you care for a senior loved one. ASK THE RIGHT QUESTIONS UPFRONT AND AVOID UNEXPECTED EXPENSES LATER.

After reading the reviews, we decided to place one of my parents there. The support staff was very nice, driver, wait staff, etc. but the management and activities director do not appear genuine. They are initially friendly but do not really listen to the suggestions the residents make and patronize them. We are disappointed. Residents are friendly but rarely do you see any laughs at this place.

I can't believe people are saying positive things about Cottonwood Estates. [removed] The food is terrible. They advertise a "Chef" on duty 24/7. It's a lie. A 10 year old could fix better meals. My Mother [removed], she was so intimidated by the staff demands that they be on time for meals so they could sit and wait for an hour for their cold, industrial meals. And, then the food was so terrible she wouldn't eat enough of it to keep a bird alive. Cottonwood makes all kinds of promises, but they follow through on nothing. Ask some of the residents about their "pea soup" with three peas in a broth. That's the level of the food that is served. I feel so sorry for the sweet people who are living there. We got Mom out. She has had some of her Cottonwood friends over for meals, and they are obviously VERY hungry.

The apperance of the facility is nice and the apartments are nice. Here are the main issues/complaints about this facility: 1 - Food - is HORRIBLE. At $500 a month it should be so much more. The menu comes down from Corporate-very few vegtables and TONS of carbs - potatoes/rice/pasta. That is because they go further and it is cheaper. So much food is wasted because it is not eaten or sent back. They also run out of their main entrees. 2 - It is supposed to be a Independent Living Facility; however they continue to take individuals that have Alzheimer's, Dementia and other health issues. On numerous occations my relative has had someone at her back door not knowing where they are, who they are, etc. This is on a main road and someone is going to end up hurt or worse. There are so many people who have not business living in an Independent Living facility. A old manager even acknowledged this and said they could get in trouble for accepting some of the people that are there. 3-Activities -They have gone through numerous Activity Managers - Each one holding activities for the grade level of kindergarden. The newest Manager is someone right out of College. What would she know about activities for seniors? 4-As new as they are and the capacity of individuals they have - they are saying they are out of money.

As a resident of Sanford Estates. We moved here 1 year ago. It was great. Then we got new managers. And it went downhill fast. The food was great when we first got here. Now the food is dry and has no flavor. I call it low-grade dog food. Managers don't care. We're looking to move ASAP.

Would not recommend this place. Inconsistent information regarding $. Meals. Need to be more flexible. Elderly should not have to wait until 2:30 to eat lunch should they choose not to go to the diner. That's insane. Guest (hallway), bathrooms are filthy.

[Name Removed] should quit his job at the retirement center because his creativity and ambition are being stifled in an environment that no longer challenges him. Though he’s built strong relationships with the residents and staff, [Name Removed] has always dreamed of starting his own sustainable coffee business — a passion that began when he started roasting beans in his garage during the pandemic. Lately, he’s found himself daydreaming about designing eco-friendly packaging, sourcing fair-trade beans, and creating a cozy café that brings people together. The long shifts and emotional toll of his current job have left him drained, and he knows deep down that staying means settling for comfort over growth. By taking the leap, [Name Removed] could channel his compassion and work ethic into something that reflects his true purpose — building a business that nourishes both people and the planet.

Hessler heights was horrible past infestation, dirty, broken washing machine and dryers part time managers.

There is a problem with red roaches here. They have tried several times to alleviate the problem, but I still have them. Most people here have them. The washer and dryer situation is terrible. One dryer runs constantly, but doesn't dry clothes all the way. The other dryer makes a terrible noise. I have seen new washers and dryers in boxes in the garage. Why haven't they been installed? Our daytime chef is very good. The dinner chef not so much. I have gone home hungry a lot. I'm very disappointed in this facility! Not at all what I expected.

I did a vital tour. I found the apartments had no inside laundry machines, no dishwashers. The fitness room was limited in workout machines. I cannot comment on cleanliness, did not meet any of staff or other comments on facilities.

The place has gone downhill. Lots of turnover. People leaving. It's not going well.

Terrible place! Not many good comments especially the management. Only a few but don't remember names.

Oh, I forgot once you have been blacklisted and cannot enjoy the amenities that you are paying for then you have to deal with gossip that is simply not true. Lots of drama here. Sad that I am paying [removed] a month and am banned from the amenities I am entitled to just like everyone else because I am different just does not seem fair. I wish I could move but it's impossible. I can't drive a car and have no family so I'm basically stuck paying a huge amount of rent for pretty much nothing.

My sister lives at Colonial Harbor. It’s awful and doesn’t give her the benefits she is paying for. 1. Pays for own Wi-Fi since what’s offered is not strong enough to get to her apartment. 2. Food used to be good. Now it’s awful. Baked potatoes and cottage cheese is worth the price that is charged in rent. 3. No transportation. Been in repair shop most of this year. 4. Can’t find a activities director that will stay. No weekly activity sheet. Has a nice tv room but no one uses it. 5. Very small budget for activities. 6. Apartment was not properly refurbished before move in. Even the toilet paper holder is not level. I could go on but I’ll run out of space

If I could rate this community with 0 stars I would. The Manager Shannon is very rude and disrespectful to residents and her staff. I heard her telling a staff "I should write you up". The residents are talked to like children in a disrespected way by staff. The residents do not get their rooms cleaned weekly which is in their monthly package short staff. Mold in sink and shower. Washer was out for months and heard her say "it's not in my budget cause it's not going to affect my BONUS. My loved one paid over $[removed] a month to live here. Food is horrible, cats running around on furniture in the lobby area. My loved one lived on the 3rd floor and it reaps with weed (illegal drug) every night. 1st floor reaps with cigarettes smoke. This is not an independent living. Wheelchairs, dementia patients, mental health patients. There are not enough activities for the different level of mental for the residents. I moved my mom out. Don't walk, RUN from this place!

It was definitely not what we thought it would be. Very disappointed. Every meal took 1.5 hours. Took way too long for apartment issues to be addressed. Did not listen to tenants suggestions related to meals, etc. The facility needs more than one elevator. Balcony was filthy when we moved my mother in and it was never cleaned. I think the staff plays too many roles. I came every week to do my mothers laundry and I could never use the laundry room across the hall from my mothers apartment, first because it only had one working washer then the housekeeping had to use those washers and dryers so I had to walk all the way down the hall to use the other laundry room. When paying nearly [fee removed] a month the tenants should be able to use the laundry room closest to their apartment and when it is convenient for the tenants and or family members. I would not recommend this independent living facility. The activities were not what we expected them to be.

The new management of this place do not care for their residents at all ,is all they care about is money and have raised the rent to unaffordable rates for the average senior no matter how long you have been a resident. My stepfather and his wife live here and she fractured her back and has been in the hospital for a month. She is the one who takes care of the finances and pays the bills he doesn’t have a clue how to go about this. So instead of understanding his situation and waiting until she is back home they served him with an eviction notice to add to his already stressful situation. He is 86 years old , cannot drive and uses a walker, and is a veteran. I would never recommend this retirement complex to anyone!

It has gotten so dirty . I just walked out and the hallway was filthy with potty chairs, paint cans, mud on floor, old stereo equpiment. What happened to Northridge? This used be a wonderful, clean and exciting place. I visit once in a while and I can't believe the changes in the recent months. These residents deserve so much more.