Hawthorn Senior Living, LLC

Quality of care -being the it is independent living there is no care or communication with the families. Capitol Ridge was just hard on my loved one. I had asked them several times if they could introduce him to another guy with a bird watching fascination and it just never happened. They were not as friendly once he moved in.

We were just looking at the time of a change in management that did not make the transition easy. Otherwise it's fine.

I would say be very careful...the managers are not who they portray themselves. They never provided promised services. Northridge is not what they proclaim.

The facility needs a lot of upgrades. Roaches and ants need to be taken care of. The kitchen staff is great but management not so friendly. Based off of my loved ones experience, we would not recommend this facility to others looking.

The first review I did after my first time at ivy creek. The last managers were awful. I got a phone call that my dad passed during the night bc the manager said he seen him the day prior. In fact he hadn’t seen my dad for days bc he was already dead. They were no help as far as where the carts were so I could lose my dads belongings. He told me my dad would owe November rent bc they weren’t given 30 day notice that he was leaving (dying). He died around [date removed] They told me I could only put one bag of trash in their dumpster. I live 2.5 hours away. I asked for my dad’s military pic that was on the wall. O never received it or. My dad didn’t care for the last mngr Hopefully they find a full time permanent couple to run ivy creek. My dad said that he knew 3-4 different managers in a year. I spoke to [name removed] who was very kind and caring today. I’m not sure why nobody stays as permanent managers They left bloody sheets on the bed where my dad spit up whatever knowing I was omw

We were just looking at the time of a change in management that did not make the transition easy. Otherwise it's a fine place.

I have a parent living there and the quality of life and food and management has gone downhill from when they opened. They will not pay to keep good people, there has been a lot of turnover of management and kitchen help and the food has suffered. Much of the reason to move here is so you do not have to cook for yourself. They remind you you do have to because the quality of food has so fallen to such a pathetic level. Ask a lot of questions as the fees go up every year.

Salesperson lies to trick you into moving in then management won’t honor promises. Food is terrible so be prepared to add food cost to your monthly budget. I have pictures of the daily meals.. Breakfast is grainy grits and cheese everyday. You get meat only maybe twice a week. Their website advertise a chef but you get a uncertified cook or staff member.

The problem seems to be centered at the top management. It filters down to the facility managers. We only have direct experience with the Estrella Estates managers and they have been very poor in the time that we have been here. There is a mid level manager above them that we rarely see that is extremely inexperienced and unresponsive to residents' needs. The co-managers have been constant turnover and extremely poorly chosen and managed. We have mostly had fill in co-managers who have been more friendly and competent than the managers.

I toured this community and it wasn't the best fit for me. They only offer 2 meal choices for each meal and meal times are shorter.

My mom did not think that she would fit in here. It was not very friendly there and had a cold feeling. My mother was leaving and there was a resident outside that told her how bad it was there so it jaded my mother's thinking.

I had a bad experience with a staff member at Desert Springs. The director is trying to work on this with me to resolve. The apartment is nice and I have nice views out my window. There is a kitchenette in the apartment. There is housekeeping once a week provided. They will wash linens as well, and take the trash out for the residents.

The assistant managers need to pay better attention to the needs of the residents. Sometimes they are not flexible or personable. They need to show more appreciation for the employees who care very much for the residents. These young employees work very hard for the little money they make. They laugh with the residents and bring joy to the community.

Southern Pines is not strict on their covid protocols and limitations, there are people here who have tested positive. People are walking around with no masks on. The management team is extremely disorganized, as well as the maintenance team. Another concerning thing is that they only have one small elevator, and those on the 2nd and 3rd floors would not be able to get out of the building if there was a fire. There is no evacuation plan for those residents.

They were less in price than others that I looked at, but I didn’t care for the fact that there wasn’t as much included in the rooms. For instance, you had to bring your own microwave and everything, whereas the place I ended up choosing has a full kitchen.

I moved into a nice small apartment just before Christmas of 2019. Staff was nice. I met some great tesidents while there. This was not a good fit for me, as many residents were not Independent physically and some were in different stages of Dementia or Alzheimers. I love all people, but I was not equipped for the things they did. Hated my dog to the point if being aggressive toward her and me. Also, a resident forgot anout her popcorn and a fire started downstairs and smoke traveled quickly to the upper 2 floors. Fortunately the fire was extinguished early and no one had to evacuate. There are 200 people ther and one small elevator that you aren’t supposed to use during fires. Huge staircase, BUT so many could not use them due to physical limitations. By the end of February I found an apartment nearby and was able to move out before the COVID lockdown.

The community had misspelled my loved one's name and it is still wrong, even after speaking to the them a couple of times about the spelling. It has been a disappointment so far. The community hasn't cleaned the windows and the community didn't let us know this. We were expecting a patio as we were shown rooms with patios and my loved one didn't get one.

We did not have a good experience at The Lodge at Wake Forest. I felt that there were many safety hazards. They also went through several different general managers during our stay here and the food was not good.

it was assisted living. I wanted more independent living.I was given [name removed] to give me the tour and it was like a race to hury up and get through with us.

Initially at first it was not that bad, but once covid hit the food quality was terrible and it just got worse and worse.