Hawthorn Senior Living, LLC

My father has lived there about 6 months. Was ok at first but since have seen a lot of staff turnover and shortages. The meals have declined in quality and service. Stone Ridge is also not willing to let families know when loved ones are quarantined to their rooms or in need of medical treatment. They will only drop off food 3 times a day and not check on the wellbeing of covid positive residents. I was told it is not their job to inform families and that my father can let us know on his own even though hes been to sick to use his phone. Andrew the supervisor was very unprofessional when I called to express my concern. He was sarcastic and I would not recommend this place to anyone if you care about the wellbeing of your loved one.

I think that they are very pushy to get people in the door to get them moved in. It seemed to be more about the money with my loved one and less about the person. There was supposed to be transportation and there wasn't. This was very much more independent living than assisted living and we were not told that up front, we were actually told the opposite of that.

We toured Carolina Estates and I would not recommend them to others. This was the first place we saw and we almost pulled the plug on the whole thing. They were not professional and the facility was not clean. I would tell others to definitely tour the facility before choosing it.

My sisters-in-laws mother lives here. I find the food to be uneatable and risk to the health of the people living here. It is not acceptable to serve raw meat or over cooked meat. Why hasn’t the state or the county intervened to make sure that the residents are being feed a “healthy” diet? As people age their healthy and nutrition are of high importance and can have an effect on their quality of life. They have been told their “work on it”. What steps have they taken to make sure that no one gets sick from food that has not been prepared correctly? To me, it is much cheaper and should be a high priority to the staff to make sure the food is served above and beyond the requirements that are required by state and county. I surely wouldn’t want anyone else that I love to be hungry or malnutrited because of the serves provide at this facility.

I have a family member at this location. Lots of promises in the beginning, then it all went downhill. Biggest problem is the meals. You would expect quality meals considering it's part of the package and a selling point they really push. Not the case. Undercooked or overcooked meals are the norm. Most meals are sent back. This has been going on for many, many months. It's not a fluke or a bad food order. DON'T CHOOSE COLONIAL HARBOR. The complaints from residents are falling on deaf ears. Management needs to bite the bullet and pay for improvements. You are taking money for a service you are NOT providing. Make it better.

Look some other place --- only care @ the $ ---care comes as hardly needed. Management could be improved!!!

This place has been without water for 6 days and they have done nothing for the residents. They couldn't flush the toilets. The senior managers left the location and left the fix to the assistant managers. I contacted the board of health and finally some action was being taken. This place is a dump

horrible experience- If I could give a 0/5, I would, but unfortunately technological restraints don't allow me to do so. I came for a walk-in tour and waited over 20 minutes without anyone coming to greet me or assist me. truly abhorrent service.

This is the ideal place but the most expensive for my Mom. Wish I could place her here but too costly. Wonderful staff and amenities that she would love. Only issue is the apartments do not come with a full kitchen, however there is a kitchen for everyone to use in the common area which makes for a great gathering place when you want to cook.

Unless you live here or have a relative living on site, your completely in a fantasy dream. The rent is outrageous, the food is fair at best, if your a big eater (no seconds), food is usually Luke warm to cold. If you don't like the what's being served you might get a peanut butter & jelly sandwich. How's that for $3000+ for a one bedroom! The residents couldn't be nicer, the staff depends on who they throw in, turnover is high and some managers are useless. My mother has been here almost 2 years and it's not getting better. They have special dinners free to the public for a tour of the facilities. Well today they had the free meals for guests, and before they got to some residents they ran out of food! I spoke to the manager and his reply was,"what would you like me to do?" Really, he ate!!! I had to go get my Mom and take her out for food, again is this worth $3000+ a month plus the aggravation???Not in my book.

We toured this community. We were not happy with the set time of the meals that are served. It did not have the feeling that we were looking for. We did not like the rooms and they need major improvemnts. The restrooms were very small. We would not recommend this community and they need alot of improvemtns. The meals also need alot of improvments. We would recommend that families tour this community for thecare of a loved one.

When I arrived for my tour, I was early. The representative quizzed me regarding my financial situation and then gave me a folder, told me I'd be better off at Lake Shore Commons and showed me the door. No tour. No lunch, as initially promised. I was not impressed.

First the food and then, the bigger issue, security. Food is a major problem at Stone Lodge. Meals take forever to be served (a simple lunch can easily take 90 minutes or longer). Often the food is inedible -- pork chops that are so hard you cannot cut them with a knife). Edible food often arrives barely warm. Even hard boiled eggs are often overboiled with green yolks. There has been a succession of cooks -- I think the place just doesn't want to pay enough for good help. Now to security. In a new reckless, cost-cutting policiy, Stone Lodge will soon have NO ONE on premises supervising from 7PM to 7AM. A year ago Stone Lodge had TWO married couples living at the facility. About six months ago only one married couple. Now the owners of Stone Lodge have decided, in a heartless and callus move, to have NO ONE in charge living at the facility. Instead, Stone Lodge has given its residents pendants to wear -- if they fall or have a problem they are to press the button on the pendant. Stone Lodge thinks so much of this system they are in the process of REMOVING their emergency pull cords in all the rooms. Stone Lodge thinks so much of their new pendant system that they will leave the facility with no supervision for 12 out of every 24 hours. Please, vote with your wallet and DO NOT have your loved one stay at this facility. We will be moving our mother out of here soon. Stone Lodge cannot be trusted to safeguard its residents.

I will say up front this is a rating just aimed at the managers. They are condescending, unprofessional, and very inattentive toward the residents. There has been multiple turnovers in the 18 mos. my parents have been there. When they moved in, the managers were loved by all. They had been there two years (ever since Liberty Heights opened). But they left for personal reasons and now it has been a revolving door of managers. The assistant managers have been very good though and if they could or wanted to be managers the residents would be much happier. Again, this rating is just in regard to the managers, especially the ones that are there at the present (November 2016). The rest of the staff is great as well as the facility.

I just want to inform others that the Heatherwood in Tewksbury Ma is a terrible place to have your family stay. The managers are not nice to the residents and family members. I will share my experience with you, my mother stayed at the Heatherwood for two months and it was the worst experience ever. [Removed] and [Removed] the managers were very unpleasant to deal with they were very rude to my mother and family members. They both don't enjoy what they are doing and take it out on the residents and family members. I personally had several incidents with [Removed] and [Removed] that were very horrible. The last incident required me to contact the Tewksbury Police Department. PLEASE DO NOT send your loving family members to this facility. Thank you very much [Removed]

Don’t be fooled by the nice facilities. The managers here, Al and Cheryl [Removed], show nothing but disdain for the residents, and though it’s meant to be ‘independent living’ the place is filled with residents who need a greater level of care. Not to mention the fact that they can’t keep staff. Since my parents moved here, I couldn’t count the number of people they plough through in housekeeping, activities, and in the kitchen. Run!!!!

I have lived here since they opened there doors and personally have not liked since the day we moved. Family circumstances keeps me here. We have had many pairs of managers along with a 1/2 dozen assistant managers. Something is happening with upper mangerment as we have lost 3 or 4 chefs and many of the everyday workers have left as there duties keep getting added onto without question. Food is just so, so and service is ok. This places promises a lot but does not deliver on 3/4 of the promises. They do try and help you settle in a little but stop quickly when new come in and then they start all over again. When one walks down the hallways it sounds as if you are in a dog kennel with all the barking coming from the rooms. If a new person comes and drives, you had better hire a car and driver as the parking is very poor especially when all the physical therapist come a take all the spots. God help ya if just run to the drug store and come back to no parking places. Look wisely before signing anything

We had breakfast with my mom really bad they have a menu for the week but didn't have the items listed for breakfast. Eggs were powder eggs asked for some kind of breakfast meat bacon, ham, sausage. Server said nope we were very disappointed. Should have taken her out I hope she didn't have to pay for our breakfast.

I'm hesitant to give them even one star. We scheduled a tour and couldn't find any staff when we got there. Office was empty. There was a meeting behind a closed door and nobody came out when they all saw us looking in. We waited 30 minutes and left.

Mass Exodus! A lot of the Residents who lived there have Left, and in a Hurry! I had my loved one in here for a year. Place is indeed beautiful, BUT you can't eat the Beautiful Furniture or the Wall Pictures and Knick Knacks!! And your loved one can't cook in their apartment, since they don't provide a stove. So either you go OUT to eat of Eat there and The FOOD is Terrible! And the tiny portion sizes they give are a joke! Also, they can't keep a Cook or other Staff like Housekeepers/Servers and Managers and Assistant Managers seem to come and go sometimes with no warning or reason why they left. Seems to be a problem with Corporate. Anytime I went into the office to complain I was told that the menus and rules were made up at Corporate and there was nothing they could do about it. Definitely NOT worth the money they are asking in my opinion.