Hawthorn Senior Living, LLC

We had set up an appointment time to tour the facility. When we showed up we waited 15 -20 mins since Bobby was in and for them to find someone to give us a tour. The tour guide was very informative and we didn’t get pricing sheets. This was our first tour. After visiting several other properties we realized how poor this tour was and didn’t leave me an impression of a place I would consider for my mother.

We moved my grandmother here in 2023 and the management was amazing. It was a family environment and she felt extremely comfortable with how nice they were with the residents and this stuff. Unfortunately there's always turnover but she remained patient. After the entire family ended up leaving she insisted on moving out but we asked her to remain patient. It's just not a friendly vibe and I do hope residents in the future can experience what she did in the beginning. Keep trying it's a hard economy and hard to keep employees I'm sure..

Not stable. Too much firing of staff by [name removed]. Unstable environment.

Our sales guide failed on multiple fronts - selling the food, clearly explaining the relationship between the lodge and the HOA for the community surrounding it (Both labeled Stoneybrook), and provided incomplete data on the resident composition as well as minimal sharing of the activities, the engagement of the residents and more. It was a lackluster visit. In addition, it was not at the level of care that we would want.

Management has a revolving door (assistant managers) and there are constant excuses why maintenance is not done. We pay[removed price] a month for the hassle of begging for a repair. Been waiting 8 months for our exterior light to be restored that was damaged when the sidewalk was replaced. The excuse is “ we get a lot of rain in New England!” The food is very borderline and there is no nutritional information for anything. If you have diabetes or any other dietary restriction, this is not the place for you. Activity director is awesome and does a great job for what she has to work with. If you’re expecting white tablecloth food and service, you will be disappointed. Also no pub, drug store, pool or proper convenience store. Rents were promised never more than 3% increase every other year. We are now experiencing 7% each year. The parent company Hawthorn is unavailable for concerns. I initially came here because of “A Place for Mom” but [removed name] would be disappointed.

I would not recommend Salmon Creek. They are turning the facility into a "nursing home". There are too many dependent people here. There is only 1 elevator for 3 floors.

I lived here for nine months. I went in expecting a independent living situation and it wasn't so. Over half shouldn't have been there. The staff promised to be helpful in most problems and they eventually the just said there's nothing we can do. Public bathroom were soiled as was the sofas and chairs. The food was horrible. I moved out after ten months to a much nicer place that also has units for assisted living and memory units.

Food service is very slow. Managers rotate and no consistency. Managers are temporary couples who stay 2-3 weeks.

I don't feel the corporate office is listening to the residents . The rents are very high The apartments have do not have kitchens not even a microwave Street meals a day are served, but we are expected to eat in the dining room, not in our apartments which I didn't like There is no lift on the bus. Since transportation is included, it would be nice if everyone could get on the bus and use it for that purpose but those who couldn't climb the stairs were excluded. This is not right. My Approximately 500 ft.² or under. The price was I felt way out of line with the actual apartment - $[removed]. It might retro agreement. It indicated the transportation was included to doctors shopping and excursions. Their bus has no lift, and those of us who could not get up to two stairs under the bus will find as far as transportation goes, no reimbursement no alternative method of transportation, we were just out of luck if we are to continue to be independent and know what's going on in the community and taking part in life outside of the walls of Springwood, if we don't have our own transportation, we have no other way to do it except through the community and their transportation. Also, it's a chance to get to know your fellow residents better this is an activity that we were excluded from

Food was horrible very slow to serve. The food took an hour and a half almost every meal. Cleaning the room was minimal, did not do well. Size of the facility the room was small for the price paid . Staff was excellent very kind and helped anyway they could, but we're understaffed and unable to do all needed . A place she is now located is more than $[removed] cheaper and much more room and, entire kitchen, bedroom, as opposed to a studio!

My comments are representative of a healthy active 82yr old - definitely Not the norm in this facility where 70% of residents are visibly impaired, physically, mentally or both and are incapable of leaving the building on their own. Management here means well but simply do not have enough employees to adequately provide the amenities they SAY they offer - (reflected in the scores above)

I have been a resident for almost 3 years, and this pace has its ups and downs with management. Previous to the current managers I would have rated it 4 starts, with current managers it’s at best 1 star. The current managers have completely destroyed the landscaping, as well as turned over the staff. They’re here only for a pay check and not for the residents. They make up the rules as they go along only when we complain to the regional manager do the begrudgingly comply. There is a great turnover of residents while most places like it are full in the Rio Rancho/Albuquerque area this place is about 80% of capacity. The only reasons why I stay are it’s close to my sister and clos to the bike paths.

I love our cottage with a yard and garden. The landscaping is very pretty The turnover of employees is constant so everything is changing all the time. Food service is sometimes so slow we just leave and eat in our house

The staff here tries very hard. Hats off to [name removed] and [name removed]who seem to be gifted at working with the elderly. It is impossible not to love them! The big Texan and his wife? Another story. Resident [name removed]is warm and kind but if you sit at her table well…she has her friends and it won’t be appreciated. Very cliquish in places. But the food is good people are nice for the most part. My biggest issue is that most of the residents need mobility devices such as walkers and rolling walkers. Most are borderline assisted living and nursing home cases. Families - anxious to keep costs down put family members here because it is so much cheaper. But where it got scary is that when people came in walking without assistance they would within a few weeks need the devices themselves. It seemed to accelerate the aging process for some. Love to return when I really need it but not looking forward to it. It’s depressing

The management was extremely disappointing and the reason we left. We moved from there to [name removed] and it is much better even though it has been going through a major remodel for about a year.

I had a terrible neighbor, which wasn't liked by many. The laundry rooms weren't kept clean unless residents cleaned them & our washers & dryers didn't operate properly. The physical therapy there was wonderful! I had balance issues while there & 4 major falls, sent to hospital to be checked out twice. Legacy PT worked with our schedules and got me from a wheelchair to start & I left walking with a cane. I have an emergency pendant & learned to walk & turn much slower. The food was also great. Lots of variety & chef, cooks @ wait staff were very professional. Activities improved after the current director was hired. He's wonderful. I just hope he's not overworked & taken advantage of. All in all it's a nice place.

The roof leaks and is overdue for replacement. The one elevator frequently breaks so 2nd and 3rd floor residents are stuck in apartments or risk falling trying to navigate stairs. Elevator broke today with a hurricane coming tomorrow. Not good! My mother has lived there 3 Years and it seems the elevator is broken at least once a month. Food has gone dowhill and now my mother buys and cooks her own meals. Trannsportation is sporadic due to vehicle breakdown or lack of drivers. Rent increased higher than expected w lack of return on investment. Hawthorne needs to invest in this building! Residents are moving out by the dozen. Mom is currently looking for a better place.

I'm no longer at the Oaks. I have moved. The managers treatment of people, the smoking throughout the building and rigid cafeteria hours with poor quality food made my decision to relocate. The assistance Mgr was great, but the head guy was rude, unresponsive and completely ignored concerns. Since leaving along with 5 others I heard he had improved.

My loved one hasn't been there in at least 6 months. He didn't get along with the front office husband and wife team. They wanted to leave anyway so they might not even be there anymore. They put a horrific aura on the facility. Otherwise he loved it there so it's a shame. We'd love to get him back there! The food was excellent and he has very good taste! The waitstaff and cooks were wonderful. Facility was clean and inviting! Very beautiful! But you could feel the tension amongst the residents and the administration. Residents were wonderful too!

There have been a few select staff who are wonderful but the management turnover has really affected the quality of the experience. They need to ensure residents' safety -- either a formal check in system or install cameras or both. The high speed internet doesn't work so you have to purchase your own, separately. Beware of the "chandelier effect" -- at Colonial Gardens and elsewhere. Most facilities have a grand dining room and well-manicured grounds, but you really have to ask pointed questions about staff turnover to understand the experience your loved one will have. How long have the managers been there? The cook? The activity director? Are the employees happy?