Hawthorn Senior Living, LLC

Hessler heights was horrible past infestation, dirty, broken washing machine and dryers part time managers.

There is a problem with red roaches here. They have tried several times to alleviate the problem, but I still have them. Most people here have them. The washer and dryer situation is terrible. One dryer runs constantly, but doesn't dry clothes all the way. The other dryer makes a terrible noise. I have seen new washers and dryers in boxes in the garage. Why haven't they been installed? Our daytime chef is very good. The dinner chef not so much. I have gone home hungry a lot. I'm very disappointed in this facility! Not at all what I expected.

I did a vital tour. I found the apartments had no inside laundry machines, no dishwashers. The fitness room was limited in workout machines. I cannot comment on cleanliness, did not meet any of staff or other comments on facilities.

The place has gone downhill. Lots of turnover. People leaving. It's not going well.

Terrible place! Not many good comments especially the management. Only a few but don't remember names.

Oh, I forgot once you have been blacklisted and cannot enjoy the amenities that you are paying for then you have to deal with gossip that is simply not true. Lots of drama here. Sad that I am paying [removed] a month and am banned from the amenities I am entitled to just like everyone else because I am different just does not seem fair. I wish I could move but it's impossible. I can't drive a car and have no family so I'm basically stuck paying a huge amount of rent for pretty much nothing.

My sister lives at Colonial Harbor. It’s awful and doesn’t give her the benefits she is paying for. 1. Pays for own Wi-Fi since what’s offered is not strong enough to get to her apartment. 2. Food used to be good. Now it’s awful. Baked potatoes and cottage cheese is worth the price that is charged in rent. 3. No transportation. Been in repair shop most of this year. 4. Can’t find a activities director that will stay. No weekly activity sheet. Has a nice tv room but no one uses it. 5. Very small budget for activities. 6. Apartment was not properly refurbished before move in. Even the toilet paper holder is not level. I could go on but I’ll run out of space

If I could rate this community with 0 stars I would. The Manager Shannon is very rude and disrespectful to residents and her staff. I heard her telling a staff "I should write you up". The residents are talked to like children in a disrespected way by staff. The residents do not get their rooms cleaned weekly which is in their monthly package short staff. Mold in sink and shower. Washer was out for months and heard her say "it's not in my budget cause it's not going to affect my BONUS. My loved one paid over $[removed] a month to live here. Food is horrible, cats running around on furniture in the lobby area. My loved one lived on the 3rd floor and it reaps with weed (illegal drug) every night. 1st floor reaps with cigarettes smoke. This is not an independent living. Wheelchairs, dementia patients, mental health patients. There are not enough activities for the different level of mental for the residents. I moved my mom out. Don't walk, RUN from this place!

It was definitely not what we thought it would be. Very disappointed. Every meal took 1.5 hours. Took way too long for apartment issues to be addressed. Did not listen to tenants suggestions related to meals, etc. The facility needs more than one elevator. Balcony was filthy when we moved my mother in and it was never cleaned. I think the staff plays too many roles. I came every week to do my mothers laundry and I could never use the laundry room across the hall from my mothers apartment, first because it only had one working washer then the housekeeping had to use those washers and dryers so I had to walk all the way down the hall to use the other laundry room. When paying nearly [fee removed] a month the tenants should be able to use the laundry room closest to their apartment and when it is convenient for the tenants and or family members. I would not recommend this independent living facility. The activities were not what we expected them to be.

The new management of this place do not care for their residents at all ,is all they care about is money and have raised the rent to unaffordable rates for the average senior no matter how long you have been a resident. My stepfather and his wife live here and she fractured her back and has been in the hospital for a month. She is the one who takes care of the finances and pays the bills he doesn’t have a clue how to go about this. So instead of understanding his situation and waiting until she is back home they served him with an eviction notice to add to his already stressful situation. He is 86 years old , cannot drive and uses a walker, and is a veteran. I would never recommend this retirement complex to anyone!

It has gotten so dirty . I just walked out and the hallway was filthy with potty chairs, paint cans, mud on floor, old stereo equpiment. What happened to Northridge? This used be a wonderful, clean and exciting place. I visit once in a while and I can't believe the changes in the recent months. These residents deserve so much more.

My mother in law has been a resident almost 1 1/2 years. Overall lot of nice things about the facility. But in this recent heat wave and numerous complaints to management by her and my wife (her daughter) we cannot seem to get her AC fixed. This is unacceptable. Especially when she pays over $[removed] a month to live there. Staff has looked at it a couple times and done things like unplugged and replugged it, cleaned ice off of it. It’s still over 80 degrees in her apartment. It needs FIXED.

Food substandard constantly. Served cool to cold most times. Management does not care or is inept and unqualified for the job. Very disappointing….. be aware of total misrepresentation when viewing facility.

The manager and assistant manager do not help either the staff or the residents. For example, we wait over an hour to be served meals. While they are under staffed, the manager and assistant manager are supposed to lend a hand, but they don’t. The food is sub par. I ordered the scrambled eggs and they’re runny and raw. I ordered the banana muffins and they’re served yellow and under cooked. I ordered the burger and it is like a hokey puck. The chicken is rubbery and the fish is under cooked. The cleaning staff is very good. The maintenance staff are quite good and fast. They activities offered her a good, so is the library. But, in my opinion, the food is an edible and manager staff is [name removed] in route to the residence.

They have people work there that won’t take care of the residents! They take the money and no services ! Bad place! They are trash! To put it mildly! Would never recommend this place! Thanks for your concerns!

Parkrose Chateau ownership changed last year and was purchased by Hawthorn. Since then everything has gone downhill quickly and dramatically. I have sent dozens of emails over the course of the last nine months due to concerns, with zero response from management. My parents have experienced black mold, mice, ants and no housekeeping service for over three months (they are supposed to receive weekly cleaning services that is included in the rent). The food is very spotty because the facility is unable to retain employees for any length of time, including the chefs, maintenance, dining hall servers and housekeeping. My parents were displaced for over nine months due to a black mold issue in their cottage. A high level manager had the nerve to suggest that my parents were at fault, which is disgraceful. We were told directly by the mold experts that it was caused by a slow leak below the flooring. So much more to write, but character limit here! AVOID THIS PLACE LIKE THE PLAGUE!

My grandmother has lived here for a while now maybe 5 or 6 years. But the people managing it now are by far the worst people she has ever encountered. They are rude to the people who live here and honestly don’t care about their well being at all. They have done nothing about the un drinkable water which by the way has had mold and countless other problems which have not been solved. But not only is there mold in the water but also in the walls. Also not to mention the outside hasn’t been taken care in years and at this point looks deserted. I would not recommend this place to anyone it is horrible.

My father is there. His A/C unit hasn't worked correctly for three years. The maintenance person stopped by several months ago on a nice day. The man said "Feels pretty good in here" and walked out. The name plate on the door has had his name misspelled for three years. They refuse to fix it. His refrigerator door opens the wrong way. He has asked to have the door reversed. It is a ten minute fix. They won't do it.

My Mother lives here and they are infested with German Cockroaches! They do nothing at all to help these elderly residents!

If you like roaches, this is the place for you. I visited my sister there on Sunday, [date removed]. I killed one roach that ventured out onto the wall. Then another, then another. I looked up under a small photo on the wall and discovered an army of roaches. She had 3 small photos of her children as young tots. Each picture had an army of roaches living there. I then called my nephew and niece who advised that they had been complaining for months. The "management" ([name removed]) is simply not equipped to deal with it and he has not dealt with it. when he returned my call he was very rude but offered no solutions to the roach problem. I suggested that my sister just name them and keep them as pets but there are too many of them.