Hawthorn Senior Living, LLC

The problem seems to be centered at the top management. It filters down to the facility managers. We only have direct experience with the Estrella Estates managers and they have been very poor in the time that we have been here. There is a mid level manager above them that we rarely see that is extremely inexperienced and unresponsive to residents' needs. The co-managers have been constant turnover and extremely poorly chosen and managed. We have mostly had fill in co-managers who have been more friendly and competent than the managers.

I toured this community and it wasn't the best fit for me. They only offer 2 meal choices for each meal and meal times are shorter.

My mom did not think that she would fit in here. It was not very friendly there and had a cold feeling. My mother was leaving and there was a resident outside that told her how bad it was there so it jaded my mother's thinking.

I had a bad experience with a staff member at Desert Springs. The director is trying to work on this with me to resolve. The apartment is nice and I have nice views out my window. There is a kitchenette in the apartment. There is housekeeping once a week provided. They will wash linens as well, and take the trash out for the residents.

The assistant managers need to pay better attention to the needs of the residents. Sometimes they are not flexible or personable. They need to show more appreciation for the employees who care very much for the residents. These young employees work very hard for the little money they make. They laugh with the residents and bring joy to the community.

Southern Pines is not strict on their covid protocols and limitations, there are people here who have tested positive. People are walking around with no masks on. The management team is extremely disorganized, as well as the maintenance team. Another concerning thing is that they only have one small elevator, and those on the 2nd and 3rd floors would not be able to get out of the building if there was a fire. There is no evacuation plan for those residents.

They were less in price than others that I looked at, but I didn’t care for the fact that there wasn’t as much included in the rooms. For instance, you had to bring your own microwave and everything, whereas the place I ended up choosing has a full kitchen.

I moved into a nice small apartment just before Christmas of 2019. Staff was nice. I met some great tesidents while there. This was not a good fit for me, as many residents were not Independent physically and some were in different stages of Dementia or Alzheimers. I love all people, but I was not equipped for the things they did. Hated my dog to the point if being aggressive toward her and me. Also, a resident forgot anout her popcorn and a fire started downstairs and smoke traveled quickly to the upper 2 floors. Fortunately the fire was extinguished early and no one had to evacuate. There are 200 people ther and one small elevator that you aren’t supposed to use during fires. Huge staircase, BUT so many could not use them due to physical limitations. By the end of February I found an apartment nearby and was able to move out before the COVID lockdown.

The community had misspelled my loved one's name and it is still wrong, even after speaking to the them a couple of times about the spelling. It has been a disappointment so far. The community hasn't cleaned the windows and the community didn't let us know this. We were expecting a patio as we were shown rooms with patios and my loved one didn't get one.

We did not have a good experience at The Lodge at Wake Forest. I felt that there were many safety hazards. They also went through several different general managers during our stay here and the food was not good.

it was assisted living. I wanted more independent living.I was given [name removed] to give me the tour and it was like a race to hury up and get through with us.

Initially at first it was not that bad, but once covid hit the food quality was terrible and it just got worse and worse.

We did not have a great experience with our tour. The manager seemed unprepared and did not respect our time. She was a bit terse with staff and residents. Questions were answered vaguely. Based on comparative experiences would not recommend.

This community is a nice place everything was ok until Covid then it went downhill. The food was ok before covid but after it was terrible. The room sizes were ok and the layout was good. I would recommend this community

I would want other families to know when looking into Colonial Harbor for their loved ones that they treated us different after we signed the bottom line. They were helpful until we signed, then we couldn't get an answer about anything from anybody. My dad has lost a lot of weight since he has been there and so have a lot of other residents. They have cut down on their food portions. I wrote to the corporate office and they did not respond. One of the advantages they had that helped us make the decision was that they had a bus service, many times the bus has not been up and running so I had to drive to get him and take him to and from his appointments. They use to offer cleanings once a week and now since COVID, they are cleaning every other week so we have had to hire someone to come in and clean. Overall, I would not recommend this facility.

The place was beautiful, [name removed] was great we were all ready to sign the paper work when all these hidden cost came up and another thing we made it clear that it was going to be short term situation. But because of this they The regional manager denied us one of the things they wanted to do was meet [name removed] to see if she was the fit which I had already told them she was in a place where she cannot come to visit and it was agreed at the beginning that she was a fit like I said I was there to pick up paperwork and get it signed when all this came down I’m very disappointed. She seem to be a fit until I pointed out again that it was short term I feel that they were misleading

My Mother has lived here for several years. Very much a 5 star rating for the first couple years. However there has been a dramatic downturn in amenities, food and now cleanliness. The current manager seems not to be concerned about the infestation of roaches hitting the Estates. Three apartments near my Mother have been complaining about roaches for over a month. Now I am told they are crawling on her walls as well. Time to search for a different facility. I advise you to as well.

Quality of food - Horrible! Bus/trans. availability - too limited. Managers - not the friendliest!Should help out more! Also a man fell while out walking around building - got hurt pretty bad. Managers did not help him, passed him on to another worker! Workers should also know CPR or at least the Heimlich maneuver. (Several people have gotten choked, they had no clue what to do!!!) New Rule - no bleach in washers! What? They are made for that. I could go on!

You might be served three meals but what are you eatting? Lots of fatty food, loads of processed food & unappetizing overcooked vegetables. Very high sodium content making it impossible to keep oneself medically fit. Deli sandwich 3-4 times weekly plus cream based fatty soups is not healthy eatting.

the facility on the outside has mold, it looks dirty, and there were people right out front smoking. they were "10 feet" from the front door - which is not even the state law. to have to walk through smoke to enter the main building is not acceptable. the young woman running the front desk was nice and friendly - but that was really the only positive part of the first impression.