Hawthorn Senior Living, LLC

the facility on the outside has mold, it looks dirty, and there were people right out front smoking. they were "10 feet" from the front door - which is not even the state law. to have to walk through smoke to enter the main building is not acceptable. the young woman running the front desk was nice and friendly - but that was really the only positive part of the first impression.

Look around -- better places exist for sure. Management is greedy!!!

Lovely facility but Independent living only. Long hall ways and elevators for 116 residents, so a big place doesn't feel like Dad. One big open dining room seemed loud.

My family member has lived here for about five years and I've noticed a steady decline in all aspects of the facility. The main point has to do with the current management team; many of them seem to have an 'attitude' - dismissive, condescending, almost unfriendly. Have heard some of the residents express very similar interactions, support staff usually get higher marks for willingness to please and be of service.

First one we toured. Played Bingo (won a prize) and toured. Neat, clean, many amenities. After seeing all the others, we may want to go back to see it again. A little higher priced than some others. Sits on a super busy highway!

Management can be nice but can also be rude.

I am a younger person than the general 80-95 year old population here. I was given a sales pitch while very ill and alone that I would be in a supportive, caring environment. Anything but! I am a young retired professional. I have heard complaints from the older educated adults about being given a pn over zealous, false salesputch by Marketing Dirctors. Once here, there is no food or activities one couldnt get at any community senior center free. Drivers are unreliable. The rich elderly with the largest units get priority in drivers. The marketing dirctor has lost his temper with me and another woman my age with fragile health; like a schoolyard bulky. Most people other than a few coupkes, are here because their children were given the same salespitch I was. They were MUCH happier in the facilities they came from. This place is cheaper than most for a reason. It is basicalky like a community senior center with bedrooms, no social or logistical support as in most places, With cheap fancy loking furniture to make a first impression. My Mother in law was happy in three facilities. I know goid ones from poir ones. This is not a " good value" nor does it relieve the stresses of being older with health chalkenges. I would never send a relative here. Fancy furniture and model apts do NOT a quality life make!

Definitely issues with staffing. There is a constant turn over of staff and The Oaks is overall understaffed. Food service is quite a process taking up to and at times more than 1 1/2 hours for each meal, and they are unwilling to genuinely explore options such as an eating window instead of a set time, or a buffet line for those who would like to eat and be on their way. The cleaning and maintenance staff are also enlisted as food servers. The resident laundry rooms are mostly occupied by the cleaning staff washing bedding during the day. Seems like they need a utility laundry room for the staff separate from the resident laundry. Parking is also an issue. More spaces are needed for residents, staff, visitors, as well as home health care workers. I'm very disappointed and not surprised my father is ready to purchase another home and move out.

The food is horrible, my mother won't go down to eat. She actually buys her own food. The rent is going up and it's not worth that much, so we're thinking of moving her somewhere else.

As a former resident of The Carriage House, I feel compelled to express my personal experiences and opinions regarding the facility. Overall, The Carriage House isn't a terrible place to live... but it is certainly not without it's problems. The staff is quite friendly, with the exception of the management team, who seem less than genuine. It appears that they are more interested in pleasing prospective residents than they are in keeping current ones. They attempt to pacify most issues presented to them with such phrases as "We'll look into it", yet seldom follow up on anything. They also have a tendency to speak condescendingly to residents, guests, and staff alike, which I found insulting. There have been numerous occasions where I was seated in the lobby and could overhear inappropriate conversations or obscenities regarding hiring, firing, unfavorable residents and employees, etc. They also seem a bit understaffed, which led to poor or slow work performance (especially in the housekeeping and maintenance departments). The parking lot is too small and doesn't accommodate enough vehicles. There are humidity issues throughout the facility which cause mold, although the staff insists that it's mildew. I hope my review is beneficial and helps others in choosing the right retirement community. I understand that no property is without flaws, but some flaws are easily reparable or simply inexcusable. I dearly miss some of the friends I made during my residency at The Carriage House, but I definitely do not miss residing there.

Be careful what you agree to. They do not honor their agreements , written or verbal

independent 1795.00 / 2030.00 not assisted living nurses that do come to the site cost would be private with them. Will be opening up a new site that will be assisted living in two weeks that may be a option. Staff very nice

I would tell people not to go there. The food and the whole place. The residents had group their own group. The cleanliness was alright. The room was fair, and I had to provide my own furniture.

New place, looks nice, started off with good food. Now cut back on food and snacks. Food doesn't meet dietary needs of most of residents. Short on staff. Expensive and have to buy groceries even though already paying for meals.

Came to visit family member and when management knew I was visiting ----- got NO help . Rude manager and no help. Would not move me or family member in this place again. STAY AWAy!!!!!!!!!

Colonial Harbor is not what it appears to be. Supposedly independent living, it is more like a nursing home. From activities to maintenance to quality of food their first priority seems to be cutting costs. This is especially evident in the decline of the quality of food. Residents complain but promises of improvement are not kept. The 5 star review on yelp is from the manager, which is supposedly against YELPs rules. The truth is things are not changing for the better. they're worse. For the amount residents pay to live here, you would think they could at least get a decent meal.

If you are considering retirement living for you or a loved one, ASK THIS IMPORTANT QUESTION. "If my loved one dies or becomes acutely ill and must move immediately, will your 30 day notice to vacate be enforced?" In nearly all senior living settings the contract stipulates a 30 day notice to vacate. At Salmon Creek Retirement Living, Boise, this stipulation is applied even in the event of death or acute sudden illness necessitating a move. At move in, my mother was also charged a security deposit of $1045. My mother's SECURITY DEPOSIT of $1045.00 was ARBITRARILY applied to the 30 day notice to vacate. My mother sustained serious pelvic and hip injuries, was in the hospital for nearly a month, and COULD NOT RETURN to Salmon Creek but the 30 day notice to vacate was enforced and her security deposit of $1045 was CONFISCATED AND ARBITRARILY retained by Salmon Creek. There are a lot of pitfalls and unknowns when you care for a senior loved one. ASK THE RIGHT QUESTIONS UPFRONT AND AVOID UNEXPECTED EXPENSES LATER.

After reading the reviews, we decided to place one of my parents there. The support staff was very nice, driver, wait staff, etc. but the management and activities director do not appear genuine. They are initially friendly but do not really listen to the suggestions the residents make and patronize them. We are disappointed. Residents are friendly but rarely do you see any laughs at this place.

I can't believe people are saying positive things about Cottonwood Estates. [removed] The food is terrible. They advertise a "Chef" on duty 24/7. It's a lie. A 10 year old could fix better meals. My Mother [removed], she was so intimidated by the staff demands that they be on time for meals so they could sit and wait for an hour for their cold, industrial meals. And, then the food was so terrible she wouldn't eat enough of it to keep a bird alive. Cottonwood makes all kinds of promises, but they follow through on nothing. Ask some of the residents about their "pea soup" with three peas in a broth. That's the level of the food that is served. I feel so sorry for the sweet people who are living there. We got Mom out. She has had some of her Cottonwood friends over for meals, and they are obviously VERY hungry.

The apperance of the facility is nice and the apartments are nice. Here are the main issues/complaints about this facility: 1 - Food - is HORRIBLE. At $500 a month it should be so much more. The menu comes down from Corporate-very few vegtables and TONS of carbs - potatoes/rice/pasta. That is because they go further and it is cheaper. So much food is wasted because it is not eaten or sent back. They also run out of their main entrees. 2 - It is supposed to be a Independent Living Facility; however they continue to take individuals that have Alzheimer's, Dementia and other health issues. On numerous occations my relative has had someone at her back door not knowing where they are, who they are, etc. This is on a main road and someone is going to end up hurt or worse. There are so many people who have not business living in an Independent Living facility. A old manager even acknowledged this and said they could get in trouble for accepting some of the people that are there. 3-Activities -They have gone through numerous Activity Managers - Each one holding activities for the grade level of kindergarden. The newest Manager is someone right out of College. What would she know about activities for seniors? 4-As new as they are and the capacity of individuals they have - they are saying they are out of money.