Hawthorn Senior Living, LLC

The set up of the community felt like an institution. I was not very impressed with what they had to offer. The guide mentioned that in the future it would be a high traffic area with many businesses around. The meal plan offered only consisted of one meal included per day. Overall the place was clean and the staff met during the tour were nice. For the future when many businesses are around that won't work for me.

no nurse on staff exercise room had no bikes or treadmills only stairmasters seemed like long walk to laundry rooms good size nice dining room

Heatherwood is an attractive, clean and friendly place. However, the food is not appropriate for elders, especially those on special diets. While I can appreciate that it must be hard to please all, I don;t think it's too much to ask that there is an alternative simple option at every meal. There have been several cooks in the past year - none seem to be able to get it right. Not sure if it's the menus sent from central office or lack of ability of those hired, but something is wrong. Retired folks look forward to a decent hot meal and given that the monthly rent includes 3 meals, this is not unreasonable. Please fix the food so I can recommend Heatherwood to my friends for their parents. It is otherwise a well run and attractive facility.

The facility is very nice and clean. The staff is very friendly. Great location. While these things are excellent, the food could definitely be a lot better. A lot of the residents feel this way.

Food was great on our initial visit and for the first month my father lived here. Since then there have been 3 chefs and food is just OK. Parking is difficult when you visit and there aren't enough spaces for residents, staff and visitors. On the plus side, the facility is nice, clean and grounds are well kept but for the amount of $ my dad pays, I expect better food. Seems as if the facility grew too fast?

They are friendly. [removed] They are Adventist, so they don't serve pork in the lunchroom and the food, my mom says, is sub-standard, which is her biggest complaint.

I stayed here when I was recovering from radiation. It is why I am in no hurry to go to another facility of same type.

Of those visited, the most affordable other than low-income rentals. Private pay only. Some units attractive. In a corporate park. Dull walking. Strange dining area like hotel lobby. Poor activities. Free stays elsewhere incl. UK.

We've had somewhat of a mixed experience with Summerville Estates, I don't know if it is a good fit for my loved one. The facility itself is clean and well kept, and the staff are all very very friendly and professional. However, there are a few things that really bring the whole experience down. The residents here can be very cliquish, it's been hard for my loved one to meet people, or find people to sit with for meals. And the meal schedule here is VERY regimented, the times are very strict and there are no real choices in terms of food. I also think they need to be a bit more thorough with their assessment of care levels for residents, there are a few people I've seen here who very obviously should be in a memory care facility. Another complaint I have is that they play muzak quite loudly in all of the hallways, it is loud enough that I can hear it through the door in my loved ones apartment, and I really wish they'd just cut that off entirely.

Great if your love one does not need wheelchair transportation. If loved one is mobile this is a great place, if loved one needs extra care - this is not the place.

I lived at Desert Springs for 5 weeks. Although FS is advertised for 55+, the median age is 83 which is too old for me. The building is lovely, situated in a beautiful Oro Valley location. I had difficulty getting cell phone coverage in my studio apartment but opted out getting a landline. The food is o.k. on a daily basis and special occasions are well done! DS tries to accommodate everyone's needs and requests to the best of their ability. While I did not do activities, there are sufficient for all. The staff try their best to make living on a daily basis, pleasant and comfortable. I feel the cost to live at Desert Springs very reasonable....a good value for the money....

Our hostess was Kim, who gave us a great tour and explained all about their facility. Kim rated a five star person. The units are antiquated inasmuch as the heat/air-conditioning is a hotel type window unit in the living room. There is no unit in the bedrooms; however a round vent is installed in the wall between the BR and LR, which is supposed to furnish the heat and air. Very inadequate. Overall, it is highly overpriced for the facilities they offer. Their yearly price increase is estimated at a 5% increase, much higher that the overall inflation indexes.

My loved ones are not happy there at all. The food is really pretty bad. They don't like the regimentation of mealtimes, and it can take a long time to get meals, the service is slow. Lunch is from 12:30 -1:30, and they have sat and waited until 2:00 before. For what we spend on the apartment, and all they get is the meals, that aren't very good; and once a week very, very light housekeeping, they don't even dust if something is on your table, it just isn't worth it.

Too few casita/cottage units. Very new facility.

I spent some time at Sterling Heights, and overall it was somewhat of a mixed experience.In terms of the facility itself the apartments were comfortable and well maintained, and the staff were pleasant and friendly. However, there were a few issues that made it somewhere I wasn't really comfortable living. The food here really was not good. It was very low quality cheap ingredients, high in sodium, and the service was slow. The place just seemed a bit understaffed in general. I also felt like many of the residents here did not really belong in independent living, it felt more like a transitional community into assisted living.

Dad is really happy there overall, and it provides him a good clean safe environment which is what he needs. There are a couple of areas they could improve. The management needs to be a little nicer. The staff members are incredibly friendly, but the management is not. They could have certainly done a better job helping him get oriented. The activities also are not very good. They play bingo and things like that, but he never has liked that kind of thing, especially now that he can barely see. They need to have more activities that he can do so he is not bored, and need to make sure they are proactive about getting him engaged in those activities.

Too much pressure was put on us to make a deposit. After the second tour we determined we were better off in our home with home care when needed. My husband isn't ready to give up all that would be necessary to move there. Nor am I.

Ok , new rooms . Didn't get a very good feel for it- kinda smelly , stuffy. Felt very rushed .

This was a very nice place and location, but it had a different feel to it. It may have been because the tour was provided by a sales person. Or, it may have been the way it was very easy to come and go. It would be easy to lose track of who was in the building.

While nice, we had noon meal that took over an hour and while the folks were good to us, the situation didn't suit our taste. Thanks for the opportunity to visit there. We will continue our search.