Hawthorn Senior Living, LLC

The staff is cheerful, friendly, and helpful. There is plenty of exercise and there are games, book club, crafts. The food is very good most of the time but not consistently so. My room is very nice and most of the rooms I've seen are nice. Housekeeping is available. Maintenance is very helpful but, outside of urgent need, requests may get attended to slowly or not at all. The population here is mixed. Some residents have severe memory issues. Many residents have mobility issues. Many residents no longer drive. Transportation is provided to appointments and some shopping. I think I expected people to be more independent. For me, personally, there is a lack of intellectual stimulation. I was worried that I would get bored. However, if that is an interest, you will find your own way to more interesting activities.

My friend moved in to Kennedy Meadows about one month ago. The only complaint that she has so far, is the quality of the food. She tells me that all the people that she has met there, all share the same complaint regarding the food. Please share my complaint with Kennedy Meadows.

Initial interviews attractive but not accurate. Problems getting TV set up, getting consistent hot water which I need for my back, and worst of all, the food. Chef does well when he has adequate help and supplies come. It is not enough that its good maybe 3 to 4 times a week and like tonight I am left hungry. Menu called for a basket of wings and dips. The wings the poorest quality soaked in honey mustard sauce too spicy for me. Not edible. Asked for a sandwich and received freezer bread, tomato, soft bacon and some lettuce. Not good but edible. Also some broken chips. Desert was from yesterday and delicious. There was a very nice cream soup to start. I don't eat much and what I got was most adequate. I can't imagine how some of the large people manage. There are long gaps between soup and meal with nothing to do. The only remedy is for the meal being prepared and ready to serve after soup. 30 to 40 minutes is a lot of time for old people. I don't know what you can do about this but from visiting many places for my parents I know they are out there and want new residents.

There are a lot of things that need work at this place, like getting cameras, security cameras outside having security at night and to be a gated community would be wonderful. The upper management for this place… Hawthorn management is cheap and doesn't seem to care about their facilities. I'm not very happy at all and a lot of of the residents feel the same way. But moving is such a very big problem and the finances also.

The managers have been changing one right after the other. They've changed food companies, so the food is not as good. The activities also have gone down to mostly just bingo.

The only thing I would say is the quality of food has decreased since my loved one has been there, which disappoints her. And she's also having trouble with her unit's AC, and they don't seem to feel it is a priority for someone to come and fix it. Oh, and one thing that I was annoyed with is that we were told that the only thing NOT included in the monthly fee is cellular service. When she moved in, and didn't have WIFI, we learned that oh yeah, you have to get that yourself. It's only included in the common area. It was an expense that she was not anticipating. For the most part she is settling in, and becoming acclimated. The staff is very friendly and the activities are plentiful! She really enjoys the activities and the movie theater.

The staff is controlled by the home office they nothing impromptu. Add breakfast meats more often. Offer additional alternative meals.

I like the different outings they do the other activities they have at the center and not so much that can improve

Management has changed 3 or 4 times in just over a year, this makes older people feel uncomfortable, the food is most of the time spoilt by over cooking and over spiced for most older people and cold! The rooms are really good its a shame, but the residence are afraid to say anything

The whole facility is run down and constant shift of staff.

Good price. You get the basics. They have a history of high overturn that they're currently "working on". What was most important to us was proximity to us. 3-5 minutes But all utilities are included, backup generator and people are "around". Our loved one really likes her apt which is a newer one. But once you step out her door, kind of a time warp. But clean.

Utility rooms nasty, smoking throughput the building, meal schedule rigid & food quality not consistent, activity about 4 year old level on the plus side beautiful grounds, management has been replaced since I left. if they would eliminate smoking, improve utility room, improve activities and overhaul meal plan I would consider going back

Maple ridge could be a nice place but as it is now it's disgraceful. [name removed] the district manager fires and fire at his own whim. The food is horrendous. The staff is in constant flux. Anyone can live their regard of their mental stability. Good luck.

My relatives are looking to move as they are not happy at this facility. Onsite manager is friendly initially then not so much. They do not have desire or ability to accommodate a modified diet (ANY modification), facility is mainly older folks who need care assistance, they have trouble keeping activity directors and bus drivers (reference comment and rating of onsite manager).

After 5-months' residency there are few complaints I can render. However, there is a significant one that looms above the others. During times of illness residents find themselves limited to only 3 free meals per year unless they can show they are definitely ill; (after that they pay $5/meal) this has become an ambience of distrust between the staff and residents.. Personally, I have not used the cafeteria all that much because of such situations as 2 out of 3 grilled cheese sandwiches were rancid tasting from not cleaning the overly cooked oils off the grill. Back to those residents who are ill, they should feel free to receive their meals that they are already paying for and they do not wish to contaminate the cafeteria with their germs. For many of us, anyway,we are paying for meals but not eating them. There is definitely an imbalance in this matter. Otherwise, overall, friendly faces and freely giving of help has been awesome.

Population older w significant mobility and mind issues. Trips and outings limited. Food selection basic and repetitive. Suited needs for the time. My father has since passed away and my mother is at [community name removed] and much happier. Would recommend for individuals looking for a stable community w limited external activities. Going through renovations when we left. Positive

I think it's an overall great value. My brother liked it the best.

Aside from the senior managers having issues the rest of the staff is generally good. Assistant managers are great, kitchen and cleaning staff is very nice. 5 stars there. Cleanliness is great, maintenance is good, 5 stars there. Nice property.

We needed to move [name removed] from independent care to the assisted living side a few months after arrival. The staff was very helpful with this process. Communication to us about falls or other concerning events has been inconsistent.

Hire more help. People that clean the toilets and the floors are also serving our males. That is not safe. They also need to clean the carpets in the hallways and vacuum every day. Because there is a lot of debris and stains on the carpet. The activities are extremely limited and based on those with memory loss when there are more of us. Who have all our marbles and would like to do other things that require our intelligence? I am furious. This place is a dump. The sheriffs are here every day. Because there is a resident that is disruptive. How in the heck did she get in here? It is ridiculous i'm looking elsewhere