Hawthorn Senior Living, LLC

Food service is very slow. Managers rotate and no consistency. Managers are temporary couples who stay 2-3 weeks.

I don't feel the corporate office is listening to the residents . The rents are very high The apartments have do not have kitchens not even a microwave Street meals a day are served, but we are expected to eat in the dining room, not in our apartments which I didn't like There is no lift on the bus. Since transportation is included, it would be nice if everyone could get on the bus and use it for that purpose but those who couldn't climb the stairs were excluded. This is not right. My Approximately 500 ft.² or under. The price was I felt way out of line with the actual apartment - $[removed]. It might retro agreement. It indicated the transportation was included to doctors shopping and excursions. Their bus has no lift, and those of us who could not get up to two stairs under the bus will find as far as transportation goes, no reimbursement no alternative method of transportation, we were just out of luck if we are to continue to be independent and know what's going on in the community and taking part in life outside of the walls of Springwood, if we don't have our own transportation, we have no other way to do it except through the community and their transportation. Also, it's a chance to get to know your fellow residents better this is an activity that we were excluded from

Food was horrible very slow to serve. The food took an hour and a half almost every meal. Cleaning the room was minimal, did not do well. Size of the facility the room was small for the price paid . Staff was excellent very kind and helped anyway they could, but we're understaffed and unable to do all needed . A place she is now located is more than $[removed] cheaper and much more room and, entire kitchen, bedroom, as opposed to a studio!

My comments are representative of a healthy active 82yr old - definitely Not the norm in this facility where 70% of residents are visibly impaired, physically, mentally or both and are incapable of leaving the building on their own. Management here means well but simply do not have enough employees to adequately provide the amenities they SAY they offer - (reflected in the scores above)

I have been a resident for almost 3 years, and this pace has its ups and downs with management. Previous to the current managers I would have rated it 4 starts, with current managers it’s at best 1 star. The current managers have completely destroyed the landscaping, as well as turned over the staff. They’re here only for a pay check and not for the residents. They make up the rules as they go along only when we complain to the regional manager do the begrudgingly comply. There is a great turnover of residents while most places like it are full in the Rio Rancho/Albuquerque area this place is about 80% of capacity. The only reasons why I stay are it’s close to my sister and clos to the bike paths.

I love our cottage with a yard and garden. The landscaping is very pretty The turnover of employees is constant so everything is changing all the time. Food service is sometimes so slow we just leave and eat in our house

The staff here tries very hard. Hats off to [name removed] and [name removed]who seem to be gifted at working with the elderly. It is impossible not to love them! The big Texan and his wife? Another story. Resident [name removed]is warm and kind but if you sit at her table well…she has her friends and it won’t be appreciated. Very cliquish in places. But the food is good people are nice for the most part. My biggest issue is that most of the residents need mobility devices such as walkers and rolling walkers. Most are borderline assisted living and nursing home cases. Families - anxious to keep costs down put family members here because it is so much cheaper. But where it got scary is that when people came in walking without assistance they would within a few weeks need the devices themselves. It seemed to accelerate the aging process for some. Love to return when I really need it but not looking forward to it. It’s depressing

The management was extremely disappointing and the reason we left. We moved from there to [name removed] and it is much better even though it has been going through a major remodel for about a year.

I had a terrible neighbor, which wasn't liked by many. The laundry rooms weren't kept clean unless residents cleaned them & our washers & dryers didn't operate properly. The physical therapy there was wonderful! I had balance issues while there & 4 major falls, sent to hospital to be checked out twice. Legacy PT worked with our schedules and got me from a wheelchair to start & I left walking with a cane. I have an emergency pendant & learned to walk & turn much slower. The food was also great. Lots of variety & chef, cooks @ wait staff were very professional. Activities improved after the current director was hired. He's wonderful. I just hope he's not overworked & taken advantage of. All in all it's a nice place.

The roof leaks and is overdue for replacement. The one elevator frequently breaks so 2nd and 3rd floor residents are stuck in apartments or risk falling trying to navigate stairs. Elevator broke today with a hurricane coming tomorrow. Not good! My mother has lived there 3 Years and it seems the elevator is broken at least once a month. Food has gone dowhill and now my mother buys and cooks her own meals. Trannsportation is sporadic due to vehicle breakdown or lack of drivers. Rent increased higher than expected w lack of return on investment. Hawthorne needs to invest in this building! Residents are moving out by the dozen. Mom is currently looking for a better place.

I'm no longer at the Oaks. I have moved. The managers treatment of people, the smoking throughout the building and rigid cafeteria hours with poor quality food made my decision to relocate. The assistance Mgr was great, but the head guy was rude, unresponsive and completely ignored concerns. Since leaving along with 5 others I heard he had improved.

My loved one hasn't been there in at least 6 months. He didn't get along with the front office husband and wife team. They wanted to leave anyway so they might not even be there anymore. They put a horrific aura on the facility. Otherwise he loved it there so it's a shame. We'd love to get him back there! The food was excellent and he has very good taste! The waitstaff and cooks were wonderful. Facility was clean and inviting! Very beautiful! But you could feel the tension amongst the residents and the administration. Residents were wonderful too!

There have been a few select staff who are wonderful but the management turnover has really affected the quality of the experience. They need to ensure residents' safety -- either a formal check in system or install cameras or both. The high speed internet doesn't work so you have to purchase your own, separately. Beware of the "chandelier effect" -- at Colonial Gardens and elsewhere. Most facilities have a grand dining room and well-manicured grounds, but you really have to ask pointed questions about staff turnover to understand the experience your loved one will have. How long have the managers been there? The cook? The activity director? Are the employees happy?

Quality of care -being the it is independent living there is no care or communication with the families. Capitol Ridge was just hard on my loved one. I had asked them several times if they could introduce him to another guy with a bird watching fascination and it just never happened. They were not as friendly once he moved in.

We were just looking at the time of a change in management that did not make the transition easy. Otherwise it's fine.

I would say be very careful...the managers are not who they portray themselves. They never provided promised services. Northridge is not what they proclaim.

The facility needs a lot of upgrades. Roaches and ants need to be taken care of. The kitchen staff is great but management not so friendly. Based off of my loved ones experience, we would not recommend this facility to others looking.

The first review I did after my first time at ivy creek. The last managers were awful. I got a phone call that my dad passed during the night bc the manager said he seen him the day prior. In fact he hadn’t seen my dad for days bc he was already dead. They were no help as far as where the carts were so I could lose my dads belongings. He told me my dad would owe November rent bc they weren’t given 30 day notice that he was leaving (dying). He died around [date removed] They told me I could only put one bag of trash in their dumpster. I live 2.5 hours away. I asked for my dad’s military pic that was on the wall. O never received it or. My dad didn’t care for the last mngr Hopefully they find a full time permanent couple to run ivy creek. My dad said that he knew 3-4 different managers in a year. I spoke to [name removed] who was very kind and caring today. I’m not sure why nobody stays as permanent managers They left bloody sheets on the bed where my dad spit up whatever knowing I was omw

We were just looking at the time of a change in management that did not make the transition easy. Otherwise it's a fine place.

I have a parent living there and the quality of life and food and management has gone downhill from when they opened. They will not pay to keep good people, there has been a lot of turnover of management and kitchen help and the food has suffered. Much of the reason to move here is so you do not have to cook for yourself. They remind you you do have to because the quality of food has so fallen to such a pathetic level. Ask a lot of questions as the fees go up every year.