Harmony Senior Services

My husband didn't get the attention he needed. The “assistance” was me. We paid for extras (extra assistance) but I was never even told what those extras were and I don't think he received most of them. When we called for help, it often took 30, 45 minutes to get it. I had to go floor to floor looking for help twice during the time he was there. All that was capped by them withdrawing <fee removed> more than they were due after he died!

There aren't many activities here at Harmony at Kent. Many of the staff members have quit and they haven't hired replacements yet. There is no onsite security either. We aren't pleased with the facility for false advertising.

My loved one was in memory care I believe that the staff was good and they were so nice to him and sweet but there need to be more of them. They need to check on them more often their rooms specifically.

I do not recommend this facility if your loved one requires any true assistance. Staff turnover is frequent, from waitstaff in the dining room to the executive director level. There might be some individuals that care but the majority are not focused on quality care, just occupancy and doing a job. Don't expect any decent amount of communication either with the family or even between staff at times. If medication is involved, check frequently what they are giving, when and how. The shared areas are clean and nice but laundry takes days and it is just surface cleaning in the apartments. If you choose this facility, be a frequent visitor to check on your loved one.

Everything gets a 2 with the exception of the cleanliness and activities. They could improve on the supervision and staffing as well as communication with the residents families. We would recommend Harmony at Avon but only for those with minimal care needs.

They knew coming in that my mother was in the late stages of dementia. After 6 months, they told us we had to take her to skilled care - nursing home. We took her to another dementia assisted living facility. [name removed]is not trained for later stages of dementia. They only want assisted living. They have too many policies that do not benefit the person with dementia. They use a point system and if you require too much care they ask you to leave. They should not be classified as dementia care.

Manager executive is passive aggressive, the price I paid to join the community [removed] was a waste of my time and money. No one liked this exec.managet and if my foot and leg was healed I would have ask for my money back and left, I rather stay in hotels. I want to move. They cater to the women and not listening to the men's voice.

They constantly told us they were short staffed. They certainly did NOT tell us that during initial interview and tour of facility. Administration was not qualified for dealing with memory care as they had first represented themselves. We were assured they were equipped to handle progressive dementia. They were not. We had to move my mother out of Harmony three days before she passed away per recommendations of Hospice. Although we were absolutely told (by Harmony administration) they were set up to handle end of life process. They were not. I could go on and on. But will refrain. Certainly for the price we found services to be lacking. To say the least. The biggest issue was lack of communication between staff and administrators. I do understand that for those that do not have dementia the experience there could be completely different.

Residents turn over way too high. High quality facility not close. After 3 years I will hit the road in 2025. I would not put my mother here. Ask the other residents who arrive in 2021 and 2022, they will likely agree. The property has a good product however management is disgusting. Staff leave routinely so do residents. If you are looking for a property to represent a home for mom, this is not the place. Continue the search. Freely ask others.

My Mother moved to [community name removed] in May of 2024. Things have absolutely improved for the better and she is very happy there. Our experience at Brookberry was less than stellar. Staff and management communication was inconsistent and unreliable in part because it is totally a revolving door of employees. Example in the two years there we had 5 directors of nursing and at length of time there was no one. The staff on the floors seemed to have very little training. Some were caring with Mother but others stood behind the nurses station and discussed what time they were leaving. In the several times weekly we visited we discussed among ourselves that there was just such limited interchange with the residents. The last final thing was when Mother fell and no one notified us even though she had bruises in her body and face. We then made the change. It is a beautiful , inviting space. I give a 4 to the meals initially and a 3 when she left. The dining room is very nice and inviting. Activities: Initially , there were some activities , eventually just bingo and then just tv and very bored residents. Value for the money: as Mother was in memory care we expected more in terms of patient time with staff and interaction. That was not present to my family . At[fee removed] per month , this was a lot of money for what she received. I rented the largest room available and that added to the price but I give the value a 2. She basically rented a room and was fed. Sorry to sound so negative on Brookberry. It is a beautiful facility but obviously management needs to relook at everything.

I am likely moving my Dad out of facility before end of year. They have had constant turnover at all levels. Seems to have very high turnover and staff is hard to find when there is an issue. Almost non-existent communication from medical staff unless they need you to help them negotiate a behavior from your loved one.

Poor ratio of nurses/CNAs to residents. Need to hire more nurses/CNAs. Staff needs more training. Lack of communication with resident and even among themselves. For example, resident and family are ignored when request to meet to discuss quality of their care. Meds are not distributed on time. Sometimes resident receives meds an hour to 2 hours later. Baths are not given on required days as assigned. With the exception of meds and meals, AL resident is expected to do everything for themselves. The facility needs a better billing system/process. Resident is retaliated against when they complain.

Mom was moved back home after the hospice Dr told my sisters and I she was dying. The staff wasn't taking care of her personal needs and failed to get her medication to her in the latter weeks prior to het death. So my sister who was her primary care giver decided to move her home where she could pass peacefully with her family around her. The elder care for dementia patients in general is extremely inadequate and frankly cruel to the loved one and the entire family. Something needs to change in a major way. It was a horrific experience for all of my family. Staff needs better training and retention to the facility for the sake of the patient/resident. The employee turnover rate is a real problem. Management made promises they could not support.

The services and staff were inconsistent. Some staff and care was excellent but most was not. We needed care and help.

Overall experience - I would not recommend the place they are understaffed I called there one time and was talking to my mother well she had called me either I called her she was on the floor could not get them to go into the room to get her up I drove from John's Island over to Harmony I have nothing nice to say about that place mom didn't have hot water the entire time she was there only barely warm they're so understaffed to where they can't give all their patients the assistant but you have the place wants to go up in different levels I hate that place

They do not have it together. Lot of turnover in staff and admin. Care level was poor. Mom would be in a wet pull up all day. They just dropped food in her room instead of encouraging her to go down and dine. Short staffed constantly. Many weekends with 2 people to cover to floors. Management not nice to staff . I could go on and on. They should keep to independent living.

My mom currently resides in independent living. We are coming up on a year of her living there and in that time, it has been a revolving door of employees. Two directors, three Enrichment Directors, too many cooks to keep track of and changes in business office staff too. My mom loves her apartment and the full kitchen and laundry in her room and the spaciousness of the unit BUT the revolving door of employees is bothersome. There have been a few mornings when there has been no cook to prepare breakfast…mom can make her own but those in assisted living may not be able to do that. The calendar for activities looks great but mom has gone to things but nothing is happening. I don’t even think anyone is there to run the activities. The second executive director was great but he left abruptly. He was finally making positive changes and we had hope that improvements were coming…now, he’s gone too. For the price each month, it is very questionable as to what we get. Can’t get answers either!

The manager of the facility divides his time between another facility. When I asked to be included in the meeting to determine the level of care my person required I was told by the chief health manager that she does not schedule these meetings, she just does them when she wants to. IlTwice she spoke to my person (who was suffering from cognitive difficulties) without letting me know. She determined she was capable of assisted living after a short visit (that I was not in attendance for) and recommended her for Harmony without getting the complete picture. It was a hard sales pitch from the person responsible for such things- assuring me this would be perfect for her. I do not feel as though the management listened closely enough when I expressed my persons needs and issues arose. The general staff seemed qualified and caring with one or two exceptions. But those “at the top,” while they could call everyone by name seem disconnected from the needs of their staff and residents.

It's a pretty facility but they didn't have enough nurses working to take care of all the patients. They allowed Mom to fall multiple times knowing she has Parkinson's.

I would say that this a glorified elder apartment. The move in was horrible--the room wasn't clean, lost paperwork. There is no communication with the families. Turnover is constant. Generally it looks clean, but my mom's apartment doesn't get vacuumed regularly--to the point I think I need to bring in a vacuum. No one empties the fridge and the trash can stays in the room for days. Laundry service is questionable. We have towels, clothing that aren't my mom's. The staff for meals are friendly enough, but they don't take direction like softer, easy to chew foods work better for my mom. They let her choose and then she can't eat it. That said, she's still gaining weight so she's finding something to eat. They seem to base care around a metric, and by care I really mean charges. I've found that even when we met with the staff and explained that she needed reminders to go to activities, they increased her rate, but still don't remind her. Trying to get re-evaluated is at least a 6 month process. Fortunately, she seems to be safe and she has remained healthy (minus the dementia). The process was so traumatic for both my mom and our family, we're terrified to try again. We do plan to bring her back home when socializing doesn't seem to be an added value in her life and she needs real care. Would I recommend? Again, maybe if all the loved one needed was an apartment with 24 hour staff available.