Harbor Retirement Associates LLC

Place is horrible! Placed my father there and everything they promised they did not provide. No follow up with Administration on problems submitted. Doesn't give medication as prescribed. Supposed to check on residents every two hours, it took them hours to notice that my father was not at dinner and when they finally went to "check" on him they found him hurt and in pain on the floor in his room. Requested that he be moved to a double room for months now and it still has not been done! Filed two complaints with the Florida Agency for Health Care Administration. Do you due diligence and do research on these facilitates!

My mother has been a resident at Harborchase Memory Care for several months, but we will be moving her soon. It's a lovely facility, but seems to have many issues with organization & communication. The memory care area seems to be understaffed. There are few activities for higher functioning dementia residents. We have had issues such as medication being found on the floor, assistance with showers not being given regularly, no care plan discussed with or communicated to us. Some of the community chairs smell of urine. The frontline staff are friendly & welcoming, but caregivers seem to need better training for Memory care. Also, if you choose Harborchase for your loved one, be sure to watch your statement. We have found incorrect charges on ours. We cannot recommend Harborchase Memory Care.

all apartments have full sized refrigerators which would not be a benefit to my dad; gives credit for missed meals; snack cart makes rounds 3 times a day

The patient staff ratio is too high. They don't follow through with treatment plan unless you stay on them. Memory care patients are left in stimulated for the majority of the time

What they could improve on would be the staff training.

The facility is beautiful, the food is delicious and the people are nice but the care giving was horrendous.

Stay away from this place. They are becoming unlicensed. As per their spokesperson, [name removed], their sales person, the recent crime with robbery was a fictional delusion of a resident, but an arrest was made, now she said they aren’t losing their license. Not only is there a security issue, but there is also an integrity and license issue. Run for the hills!!!

The facility smells of urine, the staff is all very pleasant My loved ones room is not kept very clean, the food looks and smells terrible My loved one pretty much stays in the room, no staff member encourages my loved one to go join in any activity At the time we needed placement, Harbor Chase seemed to be the best option, the salesman [name removed] was just that, a salesman and not interested at all in my loved one as a person, just another sale All of the other employees I had contact with were always very pleasant

We chose Harbor Chase based on our limited knowledge of facilities despite doing extensive research. We were moving my father to a facility for the first time. He has Parkinson’s and his dementia had worsened quickly. We had many concerns and each one was addressed by [name removed], the sales agent. This was within 3 miles of his home making visiting easy. It was a small facility so we figured he would get more care. They also touted an ECC license. We were pressured into signing before the end of the year to guarantee his room as there were only two left. When we were finalizing the room she told us we got the last room. On moving day we were told there were only 12 of the 20 rooms filled. Such liars! The MC staff was nice but not enough to adequately care for the 12 people. Two at most and going to 1! Zero activities. Encouraged naps and watching Disney movies. Memory care needs stimulation! We saw a quick decline in my dad. Nothing was as promised! We moved him out after 3 weeks.

It was newish. They need to improve on many levels for memory care. They allow bullying from staff to family members, short staffed for qualified people, did not take the concern of our father being physically harmed by staff

It's the worst place I've ever seen, but it's not the only one all of them are trash. They don't give the attention to the patient. They don't clean him properly. They don't pay any attention to whatever they call or need so really I'd rather die than go to any of those Care facilities. It is much better if you can avoid it never go there. It doesn't matter how much you pay they're all bad.

They don’t have enough staff and let the receptionist go at 8:00pm. The door says to press it and it will open, so [name removed] did it, got out and walked a mile before they found him and called me at 9:15pm to say they found him. They had no activity for him and he spent to much time in the room. They don’t know how to redirect people with active minds. They are only ok with people sleeping in wheelchairs! We moved him to [community removed] which is safe and can challenge him and others who are higher functioning!

My mother went in this facility walking, and came out in a wheelchair. They talk a nice talk and hit all the bells and whistles, but my mom was filthy, her clothes were filthy and I caught her eating off the floor. She ended up in a hospital because she was severely dehydrated.

Harbor Chase was the only facility that had an opening in [date removed] when my Mom was discharged from the hospital. The Executive Director and other staff changed numerous times during the one year she was there. Very unresponsive when requesting information. Charged for things that my Mom did not have done. Was constantly bringing thing up to management with no response

I can even explain how terrible my experience has been here. This is an experience I will never forget. The staff is very incompetent and such lack of communication. I feel very guilty that I placed my husband here.

My sister was barely there and went back to hospital. Originally she was incorrectly assessed of her ability to care for self. The nurse who initially assessed her only listened to what she said she could do instead of having my sister show her. It took several days for her to be reassessed. When she was released she went to your sister facility for rehab. There she was poorly managed. Her lab values showed she was going into kidney failure and she was ordered IV therapy but she did not get this until the next day when she was in sever condition. She went back to hospital and shortly after that went on hospice and passed away. [name removed] at HarborChase was always difficult to reach.

Harbor Chase is not a safe place at this time. It is so understaffed that my loved one didn't receive the hygiene care she was told to expect (and needed). She often didn't receive her medications at all, or had to ask that she be given them. Medication record keeping is haphazard. It appears that there are not enough staff members in the medical team or in the patient care team. They offer incentives to sign on, then place new conditions on them. The Executive Director tried to excuse staff's mistakes by offering alternative explanations that blamed my loved one. I hope APFM will assess whether it should refer Harbor Chase to other families. We are currently looking at other residences.

They were awful I had to take my mom out after 2 weeks. That memory care unit should be shut down. Management is horrible. The staff mistreated her, stole her medicines, left her alone for hours, and, didn't bath her. I brought her home on Hospice and mom passed away in Feb.

They were terrible. They need to fire everyone and start over.

It was close to home and was marked as the best in the area right across from the hospital, which was helpful because he spent more time as the hospital than in their service. We hadn't left 5 min after finally getting him settled and he was rushed to the hospital only for us to find out after the fact. No one did a welcome/intro to anything. I would say to stay away.