Harbor Retirement Associates LLC

When our loved one first moved there it was great, and then it went downhill. The people were really friendly at first, and by the time we left, I was not at all pleased with them. The director of sales was fantastic throughout. She was phenomenal. She bent over backwards to help get my loved one there and get the cost into the range our budget would allow. She had good communication overall. It was a good place for what we needed for my loved one. I was lucky that I had gotten to visit about 1.5 years ago, before Covid. So I had walked through then and was very pleased with it. I know they're going through a lot because of Covid, but it's hard to know what is due to Covid and what's just normal for them. There was a huge lack of communication, and especially because we weren't able to go inside due to Covid, we felt that communication was even more essential. It was very scary now knowing what was going on with my loved one. The executive director was absolutely awful, extremely rude, very unprofessional, not friendly, and not helpful. When I reached out to her with concerns about my loved one and tried to pinpoint some things and get some information, she would brush me off and not call me back. I would email so there was a record of the communication, and she would say she never got the emails. People I copied on the emails said they did get them. I definitely didn't feel comfortable having my loved one there, especially toward the end of her residency there.

Care services and activities are not specifically tailored for my husband needs. It seems that activities for residents with other necessities are fair

No facility is perfect. My mother was in a nursing home, which was ranked #1 in her area. It was abysmal. She was strapped to a chair and put in the hall. My sister lived close so she went weekdays and I went weekends. She had needs that we could not address ourselves. My husband is a resident in Harbor Chase. My family and I could no longer handle his behavior and it became apparent that he would be injured or worse. I chose Harbor Chase and the staff has been wonderful to me and most of them to him. Had one bad incident. I was told clothes would be washed separately, but found that difficult to believe because he sometimes has things on I never saw before and some of his are gone. I would recommend Harbor Chase to others because I believe the care is the best it is going to be. They are taking care of his needs. I know I should be there everyday, but that is impossible. I am not happy with activity director, but my husband can no longer participate in activities. The price increase every year is a huge issue for me, but I don't know the answers for this horrible situation. I no longer live in Florida and the staff has been so understanding of my situation. They keep me well informed.

Absolute chaos at this facility, which is outrageously priced. I will be moving my parent out of here as soon as feasible. Do NOT recommend for your loved one. They do not give you a handbook. They do not integrate your parent into the community.

In the 5 months that mom was there, there was lots of turnover of management and leadership posts. Little consistency, had to keep starting over dealing with unresolved issues.

Their biggest problem is that their staff is overwhelmed and simply is unable to provide the consistent coverage needed to take good care of memory care Residents. The Residents tend to roam around unsupervised a lot.

Do not use if your loved one needs nursing care.

They charged $[fee removed] per month, had only a few activities and provided few & far between PT/OT. Meals were ordered from a menu but a 45 minute wait for service was not unusual.

My mothers clothing they told me, got misplaced for one thing. I instructed a case worker there to order clothing for her ASAP. Twice I called and never heard back from this person. So they told me they put used clothing on her. She wasn't dressed properly and I am in another state. I also wanted a TV for her in her room and they first said they didn't come with TV's, then she did get one. The hospice nurse told me she saw loads of people standing around on their cell phones not doing a darn thing. I was totally disgusted. I'm glad my mom was only there a little over a month. It was the hospice folks that did a great job. I know these facilities staff probably changes frequently. This was the last month of 2023 through January 2024.

If you are not independent and need level 3 or possibly 2 care or above there is not enough staffing and they do not respond timely. If you have private aides they ignore and do not provide services. High turnover of staff as well.

Cadence is a beautiful place. My husband's room is bright and sunny. Unfortunately, the staffing shortage means that on occasion, some tasks are overlooked. I have had to change my husband's pull-ups several times because he's soaked through his pants and the bed. One day I actually had to remove all the bedclothes, including the comforter, because they were soaked with urine. I then remade the bed myself with fresh linens. When I told the Memory Care Director, she was apologetic and said "you shouldn't have had to do that." But there was nobody else around to do it! There was a time when my husband fell out of bed and I found out two days later. It's just been all around a disappointing experience. The staff is pleasant and friendly. There's just not enough of them.

For the price and the amount of care, I don't think that I would recommend HarborChase of Jasper to others. If you have minimal needs it would probably be okay, but even at that, I think that it is overpriced.

We were happy to have a place for mom for two weeks in respite care while we found a suitable place for her. The overall experience was she was in a safe place. The nursing staff was very unprofessional and the food was HORRIBLE. Really HORRIBLE. Dining room very poorly run and I would never ever recommend to anyone. Mom is very happy now at [community name removed] in Jensen beach Florida, which I found on my own. Nothing is ever perfect, but Harbor Chase was HORRIBLE.

They had all the highest Care Certifications and at the time, it seemed like the right place. It was horrible. Management cares more about their pockets than the residents. They fired everyone who was caring and kept the worst staff and employees. Prepare yourself to be ignored by nursing and staff. The smell of pee in the memory care unit is unbearable. We complained so many times and nobody did anything about it. There is under staffing and because of it, very little oversight. The only good thing is the food. They have a good dining system, plenty of options, and it's tasty. I do not recommend it. They have a lot of work that needs to be done in order to be a proper home for your loved ones.

My grandmother has been living here since last Spring when they first opened. We have had nothing but trouble from the beginning; inedible food, forgetting to order medicine (they do not allow you to get your prescriptions from anywhere else), forgetting to distribute medicine, a complete lack of response from the staff, to name a few... My grandmother is not mobile and we pay for the additional care that she needs through a plan with Cadence but she is not getting that care. She is currently in the hospital after *another* fall that could've been avoided if the staff had responded in a timely manner. Sitting around for 2 hours waiting for help to get to bed is unacceptable. Sitting on the toilet for an hour waiting for help is unacceptable.

There is a major lack of communication not only between management and the employees, but between the employees and the residents. My sister was found outside in the cold between 2 cars, they were more concerned about the scratches on the cars than her well being. When I asked the nursing staff about it, they said that I would need to ask the nurse who was on staff when it happened. I ended up hiring extra care to come in for 8 hours a day. Due to our experience, I would not recommend to other families who are looking.

The house keeping needs improvement they aren't doing their best. The memory care side needs a lot more activities and just a lot more help in general so our loved can get the adequate care and attention they deserve.

My family member has been a resident here for over 6 months. Staff turnover is the biggest issue & this includes administration, care givers, food service areas as well as housekeeping services. That should tell you all you need to know. Unfortunately Not sure how different this is vs. other AL communities which is ultimately the saddest statement. Given the cost of care there is an expectation that a certain level of care/service should be provided and that is not seen here. Very difficult to imagine where all the positive comments come from - staff & administrators? Check out how many residents have left before you sign up. Many very skilled staff running out of here....At least 4 chefs in 6 months....etc etc etc

An otherwise beautiful, comfortable and efficient home for my mother is ruined by the food offered in the dining room. I would love to give Harbor Chase in Jasper a 5 star rating but her description of the meals provided are awful!

I have a relative thetr and staff is pretty good. Only problem is if you have medications distributed you may get wrong one or they do not order before last pill is distributed. In addition oifvyou are ambulatory and don’t need a lot of assistance, there isn’t much to do. Only bingo every day .0n weekends they give a scenic ride to beaches and parks but they aren’t allowed off bus! For what they pay per month not worth it