Harbor Retirement Associates LLC

Harbor Chase was the only facility that had an opening in [date removed] when my Mom was discharged from the hospital. The Executive Director and other staff changed numerous times during the one year she was there. Very unresponsive when requesting information. Charged for things that my Mom did not have done. Was constantly bringing thing up to management with no response

I can even explain how terrible my experience has been here. This is an experience I will never forget. The staff is very incompetent and such lack of communication. I feel very guilty that I placed my husband here.

My sister was barely there and went back to hospital. Originally she was incorrectly assessed of her ability to care for self. The nurse who initially assessed her only listened to what she said she could do instead of having my sister show her. It took several days for her to be reassessed. When she was released she went to your sister facility for rehab. There she was poorly managed. Her lab values showed she was going into kidney failure and she was ordered IV therapy but she did not get this until the next day when she was in sever condition. She went back to hospital and shortly after that went on hospice and passed away. [name removed] at HarborChase was always difficult to reach.

Harbor Chase is not a safe place at this time. It is so understaffed that my loved one didn't receive the hygiene care she was told to expect (and needed). She often didn't receive her medications at all, or had to ask that she be given them. Medication record keeping is haphazard. It appears that there are not enough staff members in the medical team or in the patient care team. They offer incentives to sign on, then place new conditions on them. The Executive Director tried to excuse staff's mistakes by offering alternative explanations that blamed my loved one. I hope APFM will assess whether it should refer Harbor Chase to other families. We are currently looking at other residences.

They were awful I had to take my mom out after 2 weeks. That memory care unit should be shut down. Management is horrible. The staff mistreated her, stole her medicines, left her alone for hours, and, didn't bath her. I brought her home on Hospice and mom passed away in Feb.

When my husband moved into HarborChase of Palm Beach Gardens, no one was there to take him on a tour and explain things to him. The one excellent employee was the maintenance man, he was incredible. I would never have anyone go to a Memory Care facility on a Friday. We had a big issue with mismanaged medications. As a result of med mismanagement, my husband did not sleep. He would roam around at night, so they had me get him a personal 24 hour aide. They did not take any responsibility for the mismanagement of meds, which I believe led my husband on a quick downward spiral. He was a resident at HarborChase for a very short time before he passed away. I would never recommend HarborChase of Palm Beach Gardens to others.

I had a relative there for four years until. Ovid hit. She got sick and they kept giving her cough medicine. One week later went to hospital and passed away. Could not get her belongings for four months snd then they cleaned our apartment without family going to pack it up. Would not recommend

I have nothing good to say. They are nice to you until the contract is signed and then your ignored. I asked an elder abuse gentleman why it is like this? His response was they don't have to care. All they want is a body in the room and the money coming in. HarborChase was not a good experience. There was no communication about my loved ones care. I heard a caretaker yelling at a dementia patient. It was upsetting to hear. Major lack of care for [amount removed] a month. It's all about greed not looking out in the best interest for elders. The state should get involved and make these senior living places better.

Beautiful location, and setting but the staff are not measuring up to the pledge they portray. My beloved grandmother is always soiled her clothing always missing , she's never encouraged to walk, just sits in a chair until her feet swells up. The staff they assigned to her , wear a frown they are never available yo help and are very nasty when you ask for help. One told me in her limited vocabulary "do I look like I sit around doing nothing "I was speechless I ended up toileting and putting my grandmother to bed myself, not the first time . I've been in the healthcare industry for 19 years from the icu to outpatient surgical center to think of all I have service now it's my turn to ask for help which I pay more than my own mortgage for and I'm treated this way . #traumatic to be continued

How come I see one or two housekeepers busting behind on every floor while the head housekeeper is out on phone smoking at least 6-10 times a day . Is this what we pay for ? Let me know . Especially cruel to be lazy

Over promise during the initial move-in, very unhappy, over priced, understaffed, directors come & go, services charged for, not preformed. So many other communities around the area that provide what they promise. I would never recommend this community to any of my friends or family. Very poorly managed.

Beautiful place,but it is all a facade. Staff turnover is high and management is poor. Look elsewhere if you want your loved one to have a positive experience

The value for cost may be good, but in terms of care there needs to be major improvement. We pulled our loved one out within just a couple weeks of moving there because it was so bad.

HarborChase has a new director, and she is really trying to do her best and make the necessary improvement, but everything stems from the care team and lack of management. The care team has a lack of attention, and have just not met the promises given to us. It was not what we were expecting. We came to HarborChase because they said they were family friendly but right now they are only allowing families into the lobby. we feel at times we made a mistake.

We did not have a good experience at HarborChase of Tamarac and I ended up moving my mom out. If your loved one is independent it would be fine, but if they need any type of care like showering, bathing, eating, etc. it is not good and I would not recommend.

I DO NOT recommend HarborChase if you care about your loved one. Majority of the staff are uncaring and times NASTY. I will start with Laura, the Manager of the facility. Before my mom moved in, promises were made on how I will be about to communicate with her. After the week she moved in, the rules were changed and I needed advocate for her to maintain communication. Not long after my mother moved into Harbor Chase her Teeth were lost. [name removed] told me "apparently they were thrown out". [amount removed] of dental work thrown out.. I will commend [name removed] and [name removed] . 2 of the staff who actually responded to my moms care. The staff would arrange FaceTime calls with me and put my mom in front of a TV where she could not i hear or talk to her. ONLY if [name removed] was there was the request acknowledged. One night my mother fell out of bed and needed to go to the hospital for a staple in her head. The next day staff was unaware. [name removed] is very Nasty If you care about your loved ones, stay away

This community has no clue how to take care of the elderly. We had a virtual tour and during the tour I saw elderly people without masks, with staff members without masks. No wonder this community had some many people ill and go out to the hospitals. $8,000 for an apartment and level of care, plus a medications fee, plus one month rent upfront community fee sounds ridiculous. Mom is now at a different assisted living in Hockessin, more reasonable and better care.

Beautiful community when walking in the front door, newer building (2 years old), but my parent has been their over a year. In that year, upper management has changed over three times, the nursing care has gone down hill quickly. Every time a new manager comes in promising to us (the families) that it will improve. Are they giving us a discount on the higher than average cost for our parents care (it’s subpar), Nope. Continue to charge us $7700 a month (this doesn’t include 3 meals a day). 24 hour nursing care, never happens as advertised, maybe 12-16 hours, never 3 days in a row (always excuses “the hospitals are taken all of the LPN’s). We don’t want excuses, we want what we are paying for at HarborChase of Wilmington. Of course with Covid19, we can’t get into the building to see our parent. When we drop stuff off at the doors for our parent, we see a lot of outside folks going into the building without even a temperature check or wearing masks. Save your money and your frustration with this senior living community. There are plenty of other options in the area.

My Mom moved in during the pandemic. I rented an apartment at approximately $4800 a month. Unfortunately, they wouldn't allow me to come back to unpack more than half of her boxes and clothes. There is little done around a plan to support those residents moving in during the pandemic and a lack of communications. The leader of this location does not respond to emails or calls. My Mom reported feeling sick and Covid symptoms. I called the community and got voicemail. I wrote a note to their leader asking to have them check on my Mom...no response. Concerned about her safety and wellbeing, we moved her out. During her move day. I observed staff, vendors and aides without masks. As I was packing her kitchen items with the mover, we discovered black mold in the sink. No wonder she wasn't feeling well! This company's corporate office promised to investigate and refund her entrance fee, but never followed up. I have emails and documentation to support these issues. The staff are lovely and try their best but we were repeatedly told they were understaffed.

I want to help anyone that has to go through this difficult milestone of selecting an Assisted Living place for a parent. This was truly one of the hardest decisions of my life knowing how, when, where and what to look for during the selection. If I had written this review for Harbor Chase Southlake 1 ½ years ago it would have been a 5 star review; but today’s Harbor Chase is NOT the Harbor Chase we selected for my Mother 2 ½ years ago! Do you know when you hold somewhere is such a high regard (deservedly so), but then they disappoint you so much that it hurts…that is the case with Harbor Chase Southlake! In the beginning when the property was less than six months old, we moved my Mother into Harbor Chase Southlake… it was immaculate, professionally managed and the employees, food and amenities were of the highest caliber which was an answer to our prayers! The top management at that time (Director and the Director of Resident Care) were very professional, involved, highly visible, knew all of the residents and families by name and cared about the welfare of their residents. I can honestly say that the personnel at Harbor Chase saved my Mom’s life more than once. I regularly shared my experiences and highly recommended Harbor Chase to friends, other families when touring the property and my mother’s doctors who were so impressed with her care. Then the top management changed (Director, the Director of Resident Care and the Business Manager) and then things began to take a downward spiral in almost every aspect that once had made Harbor Chase a remarkable treasure. Management now exclusively resides in their offices, are very unapproachable and uninvolved. Other contributors to the downward spiral consist of: the very high employee turn-over rate, the caliber of the new hires and the slow or non-existent communication to residents and families. These sad changes were happening before the quarantine, but I just worked around the situation by communicating more closely with the “worker-bee angels” or handling things myself. Again, I want to reiterate that the front-line personnel consisting of the healthcare workers, culinary and other staff members are fantastic! I cannot extend my appreciation and gratitude enough to these individuals because they loved and cared for my Mom when I could only do it from afar during this difficult time. I wish I could name every employee by name that cared so lovingly for my Mother, but I know I would forget some names that deserve to be recognized. Writing this review is absolutely NOT the way I wanted to be heard or resolve my complaints; I tried to quietly and professionally handle this situation by sending letters & an email to HRA corporate, but I got no response so I decided that the problem was not just a local management concern, but a HRA corporate culture issue. I had been forewarned by another resident’s family member, that corporate was not concerned with any complaints because the bottom-line was strong at this property. I had sincerely hoped that she was wrong and that this was frustration and misinformation speaking… because as we all know, the way you deal with people’s lives and well-being will show-up on your bottom-line! There were several specific situations that occurred right before and after my Mom passed away that prompted my original letter to HRA corporate. I am so disappointed in HRA corporate’s lack of communication, compassion and concern; I guess as long as their bottom-line is strong, they too can reside in their ivory towers, be uninvolved and hope the next resident will accept mediocrity. We entrusted our most cherished possession, our Mother, to Harbor Chase’s care and I thought Harbor Chase’s mission was to value people’s needs over their own convenience and desperate profitability! My dealings are complete with Harbor Chase Southlake, but hopefully my observations can be of use to others.