Harbor Retirement Associates LLC

What they could improve on would be the staff training.

The facility is beautiful, the food is delicious and the people are nice but the care giving was horrendous.

Stay away from this place. They are becoming unlicensed. As per their spokesperson, [name removed], their sales person, the recent crime with robbery was a fictional delusion of a resident, but an arrest was made, now she said they aren’t losing their license. Not only is there a security issue, but there is also an integrity and license issue. Run for the hills!!!

The facility smells of urine, the staff is all very pleasant My loved ones room is not kept very clean, the food looks and smells terrible My loved one pretty much stays in the room, no staff member encourages my loved one to go join in any activity At the time we needed placement, Harbor Chase seemed to be the best option, the salesman [name removed] was just that, a salesman and not interested at all in my loved one as a person, just another sale All of the other employees I had contact with were always very pleasant

We chose Harbor Chase based on our limited knowledge of facilities despite doing extensive research. We were moving my father to a facility for the first time. He has Parkinson’s and his dementia had worsened quickly. We had many concerns and each one was addressed by [name removed], the sales agent. This was within 3 miles of his home making visiting easy. It was a small facility so we figured he would get more care. They also touted an ECC license. We were pressured into signing before the end of the year to guarantee his room as there were only two left. When we were finalizing the room she told us we got the last room. On moving day we were told there were only 12 of the 20 rooms filled. Such liars! The MC staff was nice but not enough to adequately care for the 12 people. Two at most and going to 1! Zero activities. Encouraged naps and watching Disney movies. Memory care needs stimulation! We saw a quick decline in my dad. Nothing was as promised! We moved him out after 3 weeks.

It was newish. They need to improve on many levels for memory care. They allow bullying from staff to family members, short staffed for qualified people, did not take the concern of our father being physically harmed by staff

It's the worst place I've ever seen, but it's not the only one all of them are trash. They don't give the attention to the patient. They don't clean him properly. They don't pay any attention to whatever they call or need so really I'd rather die than go to any of those Care facilities. It is much better if you can avoid it never go there. It doesn't matter how much you pay they're all bad.

They don’t have enough staff and let the receptionist go at 8:00pm. The door says to press it and it will open, so [name removed] did it, got out and walked a mile before they found him and called me at 9:15pm to say they found him. They had no activity for him and he spent to much time in the room. They don’t know how to redirect people with active minds. They are only ok with people sleeping in wheelchairs! We moved him to [community removed] which is safe and can challenge him and others who are higher functioning!

Harbor Chase was the only facility that had an opening in [date removed] when my Mom was discharged from the hospital. The Executive Director and other staff changed numerous times during the one year she was there. Very unresponsive when requesting information. Charged for things that my Mom did not have done. Was constantly bringing thing up to management with no response

I can even explain how terrible my experience has been here. This is an experience I will never forget. The staff is very incompetent and such lack of communication. I feel very guilty that I placed my husband here.

My sister was barely there and went back to hospital. Originally she was incorrectly assessed of her ability to care for self. The nurse who initially assessed her only listened to what she said she could do instead of having my sister show her. It took several days for her to be reassessed. When she was released she went to your sister facility for rehab. There she was poorly managed. Her lab values showed she was going into kidney failure and she was ordered IV therapy but she did not get this until the next day when she was in sever condition. She went back to hospital and shortly after that went on hospice and passed away. [name removed] at HarborChase was always difficult to reach.

Harbor Chase is not a safe place at this time. It is so understaffed that my loved one didn't receive the hygiene care she was told to expect (and needed). She often didn't receive her medications at all, or had to ask that she be given them. Medication record keeping is haphazard. It appears that there are not enough staff members in the medical team or in the patient care team. They offer incentives to sign on, then place new conditions on them. The Executive Director tried to excuse staff's mistakes by offering alternative explanations that blamed my loved one. I hope APFM will assess whether it should refer Harbor Chase to other families. We are currently looking at other residences.

They were awful I had to take my mom out after 2 weeks. That memory care unit should be shut down. Management is horrible. The staff mistreated her, stole her medicines, left her alone for hours, and, didn't bath her. I brought her home on Hospice and mom passed away in Feb.

When my husband moved into HarborChase of Palm Beach Gardens, no one was there to take him on a tour and explain things to him. The one excellent employee was the maintenance man, he was incredible. I would never have anyone go to a Memory Care facility on a Friday. We had a big issue with mismanaged medications. As a result of med mismanagement, my husband did not sleep. He would roam around at night, so they had me get him a personal 24 hour aide. They did not take any responsibility for the mismanagement of meds, which I believe led my husband on a quick downward spiral. He was a resident at HarborChase for a very short time before he passed away. I would never recommend HarborChase of Palm Beach Gardens to others.

I had a relative there for four years until. Ovid hit. She got sick and they kept giving her cough medicine. One week later went to hospital and passed away. Could not get her belongings for four months snd then they cleaned our apartment without family going to pack it up. Would not recommend

I have nothing good to say. They are nice to you until the contract is signed and then your ignored. I asked an elder abuse gentleman why it is like this? His response was they don't have to care. All they want is a body in the room and the money coming in. HarborChase was not a good experience. There was no communication about my loved ones care. I heard a caretaker yelling at a dementia patient. It was upsetting to hear. Major lack of care for [amount removed] a month. It's all about greed not looking out in the best interest for elders. The state should get involved and make these senior living places better.

Beautiful location, and setting but the staff are not measuring up to the pledge they portray. My beloved grandmother is always soiled her clothing always missing , she's never encouraged to walk, just sits in a chair until her feet swells up. The staff they assigned to her , wear a frown they are never available yo help and are very nasty when you ask for help. One told me in her limited vocabulary "do I look like I sit around doing nothing "I was speechless I ended up toileting and putting my grandmother to bed myself, not the first time . I've been in the healthcare industry for 19 years from the icu to outpatient surgical center to think of all I have service now it's my turn to ask for help which I pay more than my own mortgage for and I'm treated this way . #traumatic to be continued

How come I see one or two housekeepers busting behind on every floor while the head housekeeper is out on phone smoking at least 6-10 times a day . Is this what we pay for ? Let me know . Especially cruel to be lazy

Over promise during the initial move-in, very unhappy, over priced, understaffed, directors come & go, services charged for, not preformed. So many other communities around the area that provide what they promise. I would never recommend this community to any of my friends or family. Very poorly managed.

Beautiful place,but it is all a facade. Staff turnover is high and management is poor. Look elsewhere if you want your loved one to have a positive experience