Harbor Retirement Associates LLC

My mothers clothing they told me, got misplaced for one thing. I instructed a case worker there to order clothing for her ASAP. Twice I called and never heard back from this person. So they told me they put used clothing on her. She wasn't dressed properly and I am in another state. I also wanted a TV for her in her room and they first said they didn't come with TV's, then she did get one. The hospice nurse told me she saw loads of people standing around on their cell phones not doing a darn thing. I was totally disgusted. I'm glad my mom was only there a little over a month. It was the hospice folks that did a great job. I know these facilities staff probably changes frequently. This was the last month of 2023 through January 2024.

If you are not independent and need level 3 or possibly 2 care or above there is not enough staffing and they do not respond timely. If you have private aides they ignore and do not provide services. High turnover of staff as well.

Cadence is a beautiful place. My husband's room is bright and sunny. Unfortunately, the staffing shortage means that on occasion, some tasks are overlooked. I have had to change my husband's pull-ups several times because he's soaked through his pants and the bed. One day I actually had to remove all the bedclothes, including the comforter, because they were soaked with urine. I then remade the bed myself with fresh linens. When I told the Memory Care Director, she was apologetic and said "you shouldn't have had to do that." But there was nobody else around to do it! There was a time when my husband fell out of bed and I found out two days later. It's just been all around a disappointing experience. The staff is pleasant and friendly. There's just not enough of them.

For the price and the amount of care, I don't think that I would recommend HarborChase of Jasper to others. If you have minimal needs it would probably be okay, but even at that, I think that it is overpriced.

We were happy to have a place for mom for two weeks in respite care while we found a suitable place for her. The overall experience was she was in a safe place. The nursing staff was very unprofessional and the food was HORRIBLE. Really HORRIBLE. Dining room very poorly run and I would never ever recommend to anyone. Mom is very happy now at [community name removed] in Jensen beach Florida, which I found on my own. Nothing is ever perfect, but Harbor Chase was HORRIBLE.

They had all the highest Care Certifications and at the time, it seemed like the right place. It was horrible. Management cares more about their pockets than the residents. They fired everyone who was caring and kept the worst staff and employees. Prepare yourself to be ignored by nursing and staff. The smell of pee in the memory care unit is unbearable. We complained so many times and nobody did anything about it. There is under staffing and because of it, very little oversight. The only good thing is the food. They have a good dining system, plenty of options, and it's tasty. I do not recommend it. They have a lot of work that needs to be done in order to be a proper home for your loved ones.

My grandmother has been living here since last Spring when they first opened. We have had nothing but trouble from the beginning; inedible food, forgetting to order medicine (they do not allow you to get your prescriptions from anywhere else), forgetting to distribute medicine, a complete lack of response from the staff, to name a few... My grandmother is not mobile and we pay for the additional care that she needs through a plan with Cadence but she is not getting that care. She is currently in the hospital after *another* fall that could've been avoided if the staff had responded in a timely manner. Sitting around for 2 hours waiting for help to get to bed is unacceptable. Sitting on the toilet for an hour waiting for help is unacceptable.

There is a major lack of communication not only between management and the employees, but between the employees and the residents. My sister was found outside in the cold between 2 cars, they were more concerned about the scratches on the cars than her well being. When I asked the nursing staff about it, they said that I would need to ask the nurse who was on staff when it happened. I ended up hiring extra care to come in for 8 hours a day. Due to our experience, I would not recommend to other families who are looking.

The house keeping needs improvement they aren't doing their best. The memory care side needs a lot more activities and just a lot more help in general so our loved can get the adequate care and attention they deserve.

My family member has been a resident here for over 6 months. Staff turnover is the biggest issue & this includes administration, care givers, food service areas as well as housekeeping services. That should tell you all you need to know. Unfortunately Not sure how different this is vs. other AL communities which is ultimately the saddest statement. Given the cost of care there is an expectation that a certain level of care/service should be provided and that is not seen here. Very difficult to imagine where all the positive comments come from - staff & administrators? Check out how many residents have left before you sign up. Many very skilled staff running out of here....At least 4 chefs in 6 months....etc etc etc

An otherwise beautiful, comfortable and efficient home for my mother is ruined by the food offered in the dining room. I would love to give Harbor Chase in Jasper a 5 star rating but her description of the meals provided are awful!

I have a relative thetr and staff is pretty good. Only problem is if you have medications distributed you may get wrong one or they do not order before last pill is distributed. In addition oifvyou are ambulatory and don’t need a lot of assistance, there isn’t much to do. Only bingo every day .0n weekends they give a scenic ride to beaches and parks but they aren’t allowed off bus! For what they pay per month not worth it

Place is horrible! Placed my father there and everything they promised they did not provide. No follow up with Administration on problems submitted. Doesn't give medication as prescribed. Supposed to check on residents every two hours, it took them hours to notice that my father was not at dinner and when they finally went to "check" on him they found him hurt and in pain on the floor in his room. Requested that he be moved to a double room for months now and it still has not been done! Filed two complaints with the Florida Agency for Health Care Administration. Do you due diligence and do research on these facilitates!

My mother has been a resident at Harborchase Memory Care for several months, but we will be moving her soon. It's a lovely facility, but seems to have many issues with organization & communication. The memory care area seems to be understaffed. There are few activities for higher functioning dementia residents. We have had issues such as medication being found on the floor, assistance with showers not being given regularly, no care plan discussed with or communicated to us. Some of the community chairs smell of urine. The frontline staff are friendly & welcoming, but caregivers seem to need better training for Memory care. Also, if you choose Harborchase for your loved one, be sure to watch your statement. We have found incorrect charges on ours. We cannot recommend Harborchase Memory Care.

all apartments have full sized refrigerators which would not be a benefit to my dad; gives credit for missed meals; snack cart makes rounds 3 times a day

What they could improve on would be the staff training.

The facility is beautiful, the food is delicious and the people are nice but the care giving was horrendous.

Stay away from this place. They are becoming unlicensed. As per their spokesperson, [name removed], their sales person, the recent crime with robbery was a fictional delusion of a resident, but an arrest was made, now she said they aren’t losing their license. Not only is there a security issue, but there is also an integrity and license issue. Run for the hills!!!

The facility smells of urine, the staff is all very pleasant My loved ones room is not kept very clean, the food looks and smells terrible My loved one pretty much stays in the room, no staff member encourages my loved one to go join in any activity At the time we needed placement, Harbor Chase seemed to be the best option, the salesman [name removed] was just that, a salesman and not interested at all in my loved one as a person, just another sale All of the other employees I had contact with were always very pleasant

We chose Harbor Chase based on our limited knowledge of facilities despite doing extensive research. We were moving my father to a facility for the first time. He has Parkinson’s and his dementia had worsened quickly. We had many concerns and each one was addressed by [name removed], the sales agent. This was within 3 miles of his home making visiting easy. It was a small facility so we figured he would get more care. They also touted an ECC license. We were pressured into signing before the end of the year to guarantee his room as there were only two left. When we were finalizing the room she told us we got the last room. On moving day we were told there were only 12 of the 20 rooms filled. Such liars! The MC staff was nice but not enough to adequately care for the 12 people. Two at most and going to 1! Zero activities. Encouraged naps and watching Disney movies. Memory care needs stimulation! We saw a quick decline in my dad. Nothing was as promised! We moved him out after 3 weeks.