Harbor Retirement Associates LLC

They are doing a good job. We don't have any complaints so far. The rooms aren't that big, and there isn't a dedicated area that's big enough for physical therapy. So far that's the only thing that would really make it better. The people are friendly, and it's pretty clean, I haven't gotten any complaints about the food.

They have addressed every issue we have brought up to them, they have it addressed quickly, wonderfully, they have been accomodating. We are very impressed with the place, we really are. My reservations are just that the guy who normally does the activities has been there because he does something else but I would like for them to be a little more engaging. It's a really big place, it's clean, the people are all so very nice. I would recommend it highly to anybody in the same situation. I wish the price was less, but we've been really happy with them, they even contacted me to let me know they were worried about my mom who isn't even a resident there but visits 3 to 4 times a week. They answer my emails right away, the only thing is that it's so large and the two wings look exactly the same so my dad has a hard time finding his door. My sister and I were laughing saying we should put a bow on it so he can find it or they should paint one of the wings so they look different. But it's a very nice place, they have msuic and my dad gets up and dances and the foods good.

Most of the staff are very nice and helpful. They usual respond quickly to a need or a request. The kitchen staff seems to be a little understaffed and the service is a little slow but the food is pretty good and if you don't like either special that day there are menu selections There are many activities throughout the day and that gives the place a sense of community My husband like having a barber

Activities are plentiful. Front desk staff pleasant. Entertainment is great. Staff checks on my mom every hour or two. They all know who she is. Nurse staff calls back when family leaves a message.

Mom is generally well cared for and the facility is clean. They could definitely use more care staff though. She often has trouble getting the things and help she needs without my intervention, seems to be a staffing issue.

Everything is great, except the bills are confusing. The food is excellent, the staff is caring and attentive. Great Italian chef, nice rooms with good views. Community feel, wonderful activities.

They have very friendly staff - they are attentive, caring and personal. I would absolutely recommend it to others who are searching for a place for their loved one.

Overall nice place. Food has been an issue with residents. Staff is wonderful!! Parents are happy there. I would recommend HarborChase to others.

I ended up having to hire an outside service as my friend's needs were greater than expected. The staff bickered so much with my sitter service and caused me more stress that I moved her to another facility. If you don't need much "assisted" living, the facility is really good.

Food is good. Mom really liked that she could order different food from the always available menu if she didn't like the what was being served. Activities were ok. Some were just watching the TV-like exercise. More variety would be good. Staff were good when she was able to take care of herself.

The activities are all wonderful. They have music with actual musicians once or twice a week. They have sing alongs, bingo, other board games, dominoes, pool, along with outings to many different places. At least once a week there are outings to either target or Walmart and other grocery stores. They have movies every night at 5:30. There is a painting project or class once a week. They have all kinds of Physical fitness activities, which include Tai Chi and chair aerobics along with yoga and every morning there is a group that walks around the building. The friendliness of the workers is absolutely amazing. There could not be a better CNA or Nursing staff. They are beyond kind and attentive. The dining staff is very friendly and aims to please. The food is 50/50. Sometimes it's very good and other times not very good at all. Ice cream is served in lieu of an actual dessert after most dinners and always after lunch. As far as cleanliness goes, the apartments are cleaned once a week. They clean the overall large areas but do not clean smaller areas such as dusting. The beds are not necessarily made every day. However the overall feeling and look of the place is very positive and clean looking and always smells wonderful. Overall there are many positive things to say about Harbor Chase. I am very happy with the decision of choosing them. Everybody that lives there seems very happy and well cared for.

We chose this facility because of the proximity to my house and the fact that it is strictly a memory care facility. The place needs some work. I've seen many things in need a repair that seem to be not being taken care of.

There was a lot of turn over with management but it seems more stable now. They post daily in Facebook what is going on with activities and I love to be able to see my mom there. They had a bad outbreak with the flu and scabbies, but the communication was good on status and the precautions they were taking. Cleanliness is where I could see improvements. Some of the public spaces could use some work. I should also add that we have hired a companion to come in 5 days/week for 4 hours/day to help her get around since she is wheelchair bound. That has made us feel much more comfortable having those additional eyes on her.

.Administrative staff - 3/4 (some great; exec director, not so much).There was a true sense of community. My dad made friends easily and enjoyed good relationships with staff members.

Staff helped my father settle in and feel at home. Most of the staff are lovely. Some are better than others in helping him deal with his frustration at not being able to do things on his own now that he is feeling stronger. The only thing that I would add is that the 1x administration fees are high and weren't fully disclosed in the initial call.

Overall we were happy under the circumstances. Everything was always very clean. Most of the staff was friendly when engaged. If you didn't try to speak with them, you were basically ignored. My mother-in-law could be difficult but she was always taken care of very well. They were always very friendly and went out of their way to help when needed. She wasn't eating when she was there. They had many activities for the residents including the memory care residents. The best out of all the facilities we visited. They were supposed to reimburse us for some overages but never did.

There has been some administrative changes and we are trying to be patient and give things time to catch up. Most importantly is my dad seems to be very happy and as long as he is content we just keep a check on him and let some things play out.

We utilized the services of HarborChase of Coral Springs for respite care for my mom while the rest of mom’s caregivers took a European vacation. She was very comfortable and enjoyed the staff. She highly complimented the food and ate all her meals in the dining room. She had mostly good interactions with the other residents but mom is not a social butterfly and didn’t take advantage of the many activities as we hoped she would. Overall it was a good experience for her and we wouldn’t hesitate to recommend them for either respite or full time care.

Caregivers are great, give good service food lately is not as good. Loves our PT team.

Likes it. Enjoys the staff!