Grand Lifestyles

Concorde Place has been great all around. The staff really try to work with us, and everyone has been really nice. They're really friendly and involved with the residents. The wait staff in the dining room and the dietician are very nice. [name removed], the admissions person, was great. They gave us vouchers to try food in the dining room for free when we were touring. They just go above and beyond. There's somebody at the front desk 24/7. If a resident pulls their emergency cord, they make the appropriate phone calls immediately to get the resident help. They're currently remodeling, and what they've done so far has been really nice. They've taken out carpeting in the common areas and put in laminate flooring. They redo the apartments when somebody leaves. The building is a converted hotel, and the apartments are actually very spacious with lots of room to move around. There is new tile in the bathroom and luxury vinyl tile in the kitchen. The walls are freshly painted a nice bright color. They put in new Berber carpeting so there's less chance of tripping/falling. My mom is thrilled at how nice the place looks. Her neighbors are friendly and come and talk to her. When she moved in, Concord Place sent a welcoming committee to help her adjust. She's really enjoying it there. She's in a picky eating stage in her life, but so far she hasn't found anything she doesn't like. They serve two specials at each meal, but then they also have a general menu with about 30 common items that you can order instead. So there's really something for everyone. The portions are a little smaller, sized appropriately for elderly people. And I appreciate that the meals are well balanced. There are a lot of activities going on, especially now that a lot of the remodel is done - things like Wii bowling, bingo, puzzles, etc. They have a library, a movie theater, and numerous TV areas. There's a small swimming pool where they hold water aerobics. And they have workout equipment and classes. We like seeing people up and out of their rooms. And my mom is excited to gradually get more and more involved. It's also cost friendly for people who don't have a lot of money. Utilities and meals are included. They provide a phone for $20, which is cheaper than what the phone companies offer. We only have to pay TV/internet. And if she does run out of money, they told us they would help us fill out the Medicaid paperwork, and she will not have to move to a different apartment. Which is a huge relief, especially compared to polices we encountered at other places. Concord Place costs about half of what other places in the area are charging yet has so much to offer. It has been such a pleasant surprise.

My mother just moved in and is loving living at The Grand! Her apartment is beautiful and clean and she loves the food! They have lots of activities going on and the staff is so friendly. We made the best decision for us and you won't be disappointed. Lots of good things here!

The community is wonderful. The staff are great to work with. They sometimes have a difficult time cleaning the common areas with the seniors that drop items on the ground often. The resident's rooms are cleaned weekly and they look great. The meals are good and there are choices for the residents to choose from, from a menu. There are activities available for the residents to participate in if they want.

Our family had an in person tour and it was a great tour experience, it was a secondary choice, the price was a little cheaper but the location was not going to work out for our loved one

One of the deciding factors for choosing Concord Place is that they have 3 meals a day 7 days a week which was huge for our loved one, we fell in love with the menu and our loved one is pleased with it overall. She says they have a lot of variety to pick from. They have great opportunities and different things for the residents to do - just the other day when we came to visit they had an ice cream social in the lobby. Comparing it to other places the value is reasonable, and the location is close to our family. They have quickly gone through their remodels so everything just looks amazing and beautiful. We would recommend this community to other families.

I would rate the first 1 as a 5 the second as a 4 and the last ones as a 5. I would definitely recommend them to a friend. They were very attentive and if ever I had an issue ( which wasn't too often) they addressed it immediately and efficiently

Our experience with Concord Place has been good so far. They have a lot of staff available to assist with the residents' needs, and are willing to assist with extra support when needed. This is a nice place to retire to. The community is in the industrial area, so there is not a lot to do outside. It would be nice to see some walking trails available for the residents to utilize and to spruce up the grounds the community sits on.

Very helpful staff. Management is great also.

Every day is a pleasure-the surroundings are beautiful & well maintained. The nurses & helpers are always encouraging & very helpful.

I would highly recommend the community to others for their loved ones. The staff were accommodating from the application process to move in to after my loved one passed.

We have not been able to have a meal there with our loved one but some of our other family has and they seem quite satisfied. The staff members have been extremely helpful with our loved one who can definitely be a handful at times - they really seem to go that extra mile and even the residents living on the floor with our loved one really help her out. All the different activities going on during the day helps our loved one stay busy and active.

My brother went to see Concord Place and saw the promise of it and the value for the money is good. He has raved about everything here is and is very happy. They go around and knock on everyone's door around 10am and ask how they are doing and feeling that day, so they are really good about checking out everyone. They also have a floor dedicated to veterans. They have a lot of perks and it is close to Heinz veterans hospital and they are able to able to transport him to and form appointments. I would definitely recommend them to others.

They were so accommodating and helped us get in here fast. My friend is getting great care and attention from the staff. He raves about the food, it is a posted a menu each week. The assistant director [name removed] bent over backwards to help us with our needs and was there every step of the way. They are not just sitting back, they are very involved and helpful with anything you may need. The medical staff have been great and are super responsive and on top of things as well. I would definitely recommend Victory Centre of River Woods.

Overall I am actually pleased with this community. I would definitely recommend them for you or your loved one. They have activities at this community like prom, live music, story telling, movie night and more for the residents to do to stay busy and active in the community. The staff are perfect. Everyone knows me by first name when I walk in the door and everyone is always friendly.

My sister and I knew before our mom moved into Victory Center that she would be happy there, and she is. [names removed] helped us thru the governments paper work and admittance for our mom, the engineering crew helped with the move, lovely young women on staff stopped by and introduce themselves, to see in mom needed anything and a lovely resident named [name removed], who is the welcoming committee, stopped by to have a chat with mom and then came back to take her down for dinner. What started as an overwhelming and daunting experience was at once make easier by everyone at Victory, we are so grateful.

This is a very friendly community and there is a lot there for the people in the community to do. This is a very nice community and if something needs to be addressed they jump right on it and get it taken care of. They have activities like going out on the bus to go to stores. They also have virtual video games for the residents to do, art, live entertainment and more for the residents to enjoy.

The Grand at Twin Lakes has been my home for three years. Entering the lobby for the first time, I knew I was home. Everything was so clean, the library an unexpected delight. We felt very safe here during the COIVD virus and we followed all the necessary precautions. My focus today is on the activities and its chairman Vicky, she works tirelessly keeping us active with games, hobbies, and making new friends. What a delight she is!!! making The Grand a happy home.

[Name removed] lifestyle spec gave us the tour-very respectful and knowledgeable.

Everyone does their best to make our lives as satisfactory as possible. My wife and I are extremely happy to live here.

The building is clean, the employees are friendly and helpful and there seems to be plenty of activities for the residents.