Grand Lifestyles

The staff at Waterford Estates Senior Living have been both professional and personable. I would definitely recommend this facility to others looking.

We picked this community because it is close to family.I have already given the neighbor the phone number and address. I told her she would be very pleased with their level of care.

I would recommend to others. We picked this community because of the price. The communication with staff has been good.

I liked the energy there. They were lots of people in common areas, socializing lots of organize dactivities every day, nice dining hall, lots of amenities. Workout area, heated pool for exercise, nice clean laundry facilities and very kind staff!

I would say that they were very accommodating; and did refer someone else to them. We picked this community because of the price and satisfactory conditions.

My brother is blind so had special needs. They were very accommodating, allowing me to stay there to get him settled.. The public areas are very clean. Carpeting up on the floors are worn but the area is clean. The staff are amazing. Not just with my brother but other residents. The longevity of the staff is impressive. My brother receives laundry, housekeeping and escorts to meals and activities. We did have a few glitches with timing of escorts but all are friendly. The food is delicious. They have specials for lunch and dinner but also a full menu if you prefer. They seem to have a full array of activities but my brother is interested in very few. He does enjoy the gym. Concord is a very large facility but the people really make it. My brother is very happy with his choice

They have transformed into a vibrant place that empower residents to live their best lives. The amenities are clean, delicious food, and wellness resources as well as the ability to build plenty of new social connections. outdoor space is also nice,

The head director is cold and has terrible communication skills. She makes these patients sit all day and doesn't want them walking around. It's like a concentration camp. The assistant living facility is very nice. Memory care needs a swift shakeup! Please do something.

Everything about Concord Place is great. Only wish there were locations like it in NW Indiana too! Very accommodating - you can see and feel the personal touches of the staff.

I would let others know that there are professional staff members throughout the facility. The Director [name removed] has been very helpful in assisting with the initial application, and later on with Medicaid applications as well. This facility is in a great location too! There do not seem to be many activities provided to the residents. I would definitely recommend Victory Centre of River Woods, I have also recommended them via other online surveys as well.

My mother was a resident at Waterford Estates Senior Living and everything was great for her at this facility! The cleanliness and friendliness are great. The staff and quality of care are also great. I would recommend this facility to family and friends.

The only complaint I have so far is the wait staff in the dining room. Most of the time they are rude and impatient. I dread asking most of them for anything. It's like they are being bothered. I feel bad for some of the residents on how they are treated. It's not all of them but most are like that. There is a couple of them that are just great and accommodating. I have had to wait a half hour to 45 minutes just to place my order while they stand around chitchatting. Just because these people are elderly and most have a disability it's wrong to be treated like that. I have only been here for 4 weeks and pretty much like it better than I thought I would. It's just when it's time to eat I dread it. This is a big adjustment for me. The rest of the staff and other residents have been very helpful. If the dining staff wore name tags would be nice. Not all of them are so rude but most are. They shouldn't be working here. Every other area the staff have been great. Housekeeping, if I need help with anything they have been great. I have a problem with my hands and if I need help they are here right away. I just need to know who to ask when I need something. I have asked 3 times at the desk what jewel the bus goes to and no one knows. I want to transfer my medicines to a jewel near by. I had to drive out to oak lawn yesterday to get my refills. We are going to be selling my car but if I can use the bus it would be helpful. I'm not familiar with this area. It's close to my daughter so that's why I chose it.

So far so good!! We had to make some adjustments, but otherwise good

When we toured with Concord Place, it was not environmentally pleasing. I do understand that they have done a lot of renovations since we visited. It was also a lot more expensive than my friend was able to afford.

We were so thankful to find this place because we had no idea of where to put my mom with their help. We found the grand Regency and she has been there about two months and couldn't be happier. Thank you for all your help. Our experience has been very good.

I would rate quality of care 1 million if I could, they are so amazing!! The cleanliness rating isn't something Concord could do better... it's truly the few residents that sometimes have bad days and such... but Concord does a fantastic job of jumping in with support whenever they find a resident in need of help, care and support. It's totally understandable that all areas cannot be spotless. Concord is conscious of quality and care. Activities dad might rate a 3, but I think it is because he is just not beginning to "fly solo". I have been a little "hover-ish' as he is adjusting. Value is HUGE! Another million on top of 5. We are truly grateful and amazingly blessed to have him here. It's a strain for our budget but worth every single penny! Just such a wonderful home!!! I think others should know that Concord Place strives to be a "forever home". It's a safe and loving place for our families. Everything in Concord is designed to ensure residents have the freedom and flexibility to age with dignity; to have choices, support, and be able to "take part in life". It's even its own voting precinct/location. An amazing group of humans from the staff to the residents!

Waterford Estates is a friendly place, and the food is good.

Concord place is clean, safe and very comfortable. The staff here is friendly and helpful , very supportive for assisted living . There are programs all day and most evenings too, plenty to keep busy with. The rooms are private and clean. Each day there is a great selection on the menu for breakfast, lunch and dinner and many healthy options. I don't think I can say enough how friendly and helpful everyone has been and really made me feel welcome and at home.

I would say you won't find a better bang for your buck in Dupage County. I would definitely recommend to anyone to stay there! It is an amazing place...with such great amenities included. They re-did the activity room upstairs next to the barber shop. You have views of the city, a fireplace, full kitchen and alot more. The staff was really helpful, especially [name removed]. I wouldn't go anywhere else honestly. When you look at the building driving by on the interstate you would never guess how nice it is on the inside! I actually could say alot more than this. One thing is my Dad was on the veteran floor...what an added bonus. They have a activity room on this floor also. They have a wonderful pool too. It used to be a hotel.

The facility is very clean and the staff is amazing. My loved one loves the food and enjoys the activities that are provided. She likes meeting new friends. I would definitely recommend this facility to others.