Grand Lifestyles

I would recommend you look elsewhere for a place for your loved one. There are times that I have to wait days to get through to the staff to check on my loved one. I don't hear from medical staff on how my loved one is doing, so I hired an outside agency nurse to care for my loved one. The person that is in charge of the entire community has been rude. He was sarcastic and I was surprised by how he treated the family while speaking to him. [name removed] has been great to work with, and [name removed] in the finance department has been good to work with as well.

We had a terrible experience with our tour here. They had no covid protocols at all, we had to wear masks during the tour but the employee showing us around did not. The staff were not warm or welcoming, in fact they were rude at times. They did not know any of the residents by name because they said they had too many of them. The location is not great either, it is off of an expressway and by and industrial park, so everything is concrete. There is no outdoor area for the residents to enjoy. The guy showing us around was nice and really trying, but it was not a good experience.

I feel the money wasn't going towards their residents in memory care. The assisted living was very nice. In the memory care they could do a revamp of décor. I didn't see a lot of the residents during the tour.

The community is too big and they have issues with maintaining the building and the elevators are always broken. They are like a used car salesman, they are just about getting people in the community and then really don't care. Some of the care services were not being done. If you are 100% competent and mobile then this community would work if not I would not recommend it.

I'm still trying to adapt.

Director was friendly. They don’t take people over 64 years. I was not impressed with the entrance and the way the residents seem unprotected sitting on the front. I felt they were vulnerable.

The location was hosting a cookout on the day I visited, so a large number of the residents were in the common areas. While it was somewhat congested the staff appeared to know each resident by name including any current activity the resident was involved with.

I learned of this facility through this site. It has its ups and downs. They are purposely short staffed, overcrowded, disorganized and not as caring for staff as they advertise. The community areas and dining rooms need regular maintenance. If you can afford better for your loved one, I'd encourage you to look elsewhere.

Emailed me some one else''s appointment email. Tried to make it bether. The 2nd email was worse. Grammar isn't important. Neither is privacy or attention to detail. I wouldn't even go visit in person when she couldn't get the appointment right, and gave out someone else's info. If that's how they are before .....imagine the neglect NY loved one would get.

I was not impressed with my tour of this community. The community was not well maintained. The room they showed was not appealing at all, it could have looked better. During our visit orientation the gentlemen that did the orientation was more like a use car sales man. He asked for a lot of personal information, and we were not comfortable with that.

I felt this facility was somewhat sterile. Not much interaction between residents. Although clean not what I we looking for for my parents.

We toured here when we were looking for options. This was our least favorite. The location wasn't ideal. The rooms were the least best kept of all the places we saw. The window to the room we viewed, overlooks the highway, and was just very noisy. They did have a therapy house there, and the dining looked okay. We did not ultimately choose them.

Terrible first impression, smelled when we walked in the lobby, carpet and decorations are dumpy. Very unorganized, they didn't even know we had a tour scheduled.

My father is a WWII war vet with Dementia. They claim they are a facility that understands and can handle Dementia Patients. Unfortunately, the current facility leaders have shown my father complete disrespect because they are not equipped to handle his moderate dementia nor are they willing to take the advice of his Doctors who feel that now that he is properly medicated, he can continue to reside in the community with little problems. Alexian Village leadership's answer is to give him 30 days to find a new facility....in essence turning their collective backs on Military Veteran and evicting him because they simply don't want the headache of providing a comfortable environment for him.

Mom loved the Grand at first, but it has started to go down hill, [Name removed] the administrator is good at giving lip service without results. I have searched to find the parent company so I could reach out to them but I have been unsuccessful. The facilities are very nice but I am afraid the management is incapable. Be careful if you are considering.

This is a nursing home/not assisted living. Smells from urine are awful/a lot of public aid and hospice . Activities are the same grad school variety,not enough staff,when I did a tour saw alot of wheel chairs/walkers and residents being helped.

This place accepted my uncle for residency after confirming all of his paperwork was in order. He moved in during [date removed] then in early September he was evicted? Without any warning Roosevelt (Victory Centre) said he had been evicted for none payment of rent and his belongings were tossed in the trash or taken by the staff? Victory should have taken the rent from his account monthly instead of trying to blame it on non payment of rent. Not a nice place if you care about your loved one. They have a very poor way of communicating at this place.

My 96-year-old mother lived here for years. After a dementia diagnosis and falls, we needed 24/7 memory care they couldn’t provide. I gave 30-day written notice on [date removed]— she was hospitalized Sept 24 and never returned. They charged $[removed] for an empty apartment because a 2-year-old lease addendum required 60 days’ notice, even though her lease expired [date removed]. Dining is a disaster: * Meals delayed up to an hour * Paper plates, plastic forks, to-go bags * Residents on walkers fetch their own soup * Servers wear earbuds, slide desserts like a bar * Menus change last-minute, meals canceled if chef doesn’t show Residents fear complaining — afraid of rent hikes or retaliation. Now at [community removed]: real plates, real food, served on time. Mom says: “Better than that other place.” Avoid The Grand at Twin Lakes. Review your lease with a lawyer.

This place got new owners in March. Do not send your loved one there. The new owners are cruel and mercenary. Staff are leaving in droves. There were excellent CNAs, but they may not be staying. They don't adhere to payment agreements and neglect the elderly by not giving them medications, stopping services without telling the family and letting them wander as they please. They've had bedbugs, roaches and ants repeatedly the past 8 months. Common garbage areas are nasty and filled with flies. Residents' belongings go missing regularly.

The care is terrible. They gave a lot of empty promises and as a result my mom's condition has significantly advanced. On their memory care unit the quality of Healthcare was severely lacking i.e. my mom wore a dexcom on arrival to the facility which constantly monitors her blood sugar and the facility refused to reapply every 2 weeks calling it a skill but checked her blood sugar once daily pricking her finger. She fell multiple times in the 6 months she was their resulting in 3 hospital visits. Cafeteria staff were nice but didn't provide a nutritional meal my mom is diabetic. I would NEVER recommend Waterford estates to anyone not even enemies.