Grand Lifestyles

This is an older worn out community. They did let us know that they were going to be doing some remodeling. The community seemed clean and the person we spoke to was friendly and knowledgeable.

It seemed like a Medicaid joint. The people creeped me out. It was dark and dingy and I was afraid mother might get mugged. I didn't like it at all.

Hi my name is Lynn got sick this last Monday 4days ago.... and I haven't been out my room ..and I mean I was sic......k.No checked on me. ..to see if I was okay or Alive?..?? No One wow what a place ..Thank God I didn't die... it wouldn't been good for you . I'm saying this for Good reason if you care about your resident's check on them No one brought me food nothing I mean nothing.......,,, I'm the one who didn't feel good .and been in Bed,,,,,,,,, And why don't you check on resident's. Why why and No Food... not happy. I called a cna to check my colvid test .. and yes it was oka

Read the fine print on the contract. Guess there's a lot that there's loopholes. Cuz when [name removed] got sick and he had a stroke and he got put into a facility for rehab he couldn't come back out and trying to inform them that he wasn't going back there they made me pay his 3 months and never gave back his deposit so there's a lot that you have to look into the fine print please. And there's other things you have to look into.

There are some serious issues here. When I reported inappropriate behavior from another resident, management told me to just avoid him instead of taking action. The food is low quality, with favorites removed, poor substitutions, and even hygiene problems. They've also cut back on things residents enjoy while raising costs. There's a smoking room with no ventilation, which doesn't seem legal, and management often dismisses concerns or criticizes residents who speak up. For the price paid, the quality and care fall far short of expectations. They have internet on one floor if you want it you have to pay for it you can even get that in the hotel for less than what we pay

You will be at risk of losing your premium insurance coverage if you're planning on having Supportive Living accommodations.

It's affordable. its a good value based on other facilities. But its rough around the edges. They need a designated smoking area.

They had a ED that was awful a lot of good employees left they cared less all they have now is agency people they need to get all the employees back that left how can you have people cooking for the residents and cleaning the floors maybe a certificate should be in place

I have had issues with some communication and follow-up with Concord. Disappointed with that. Facility like driver of community bus, receptionist, cafeteria staff, church pastors, are great. I would still recommend them based off of the overall facility itself and price factor.

The amount of rudeness I received from the RECEPTIONIST is insane. I toured this facility with [name removed] which was very nice, professional and thorough providing excellent details regarding facility. I called and asked to speak with [name removed] (I believe she is the new director) and instead of being transferred to her I was transferred to a nurse.. I called back and the receptionist yelled at me telling me I have the wrong place and hung up on me. I called back repeatedly which she would not answer until I called from a different number. If the receptionist is rude I could only imagine how they treat residents. I wouldn't dare put my love one here.

We took a tour of The Grand at Twin Lakes during our search for an Independent Living facility for our loved one. This facility was okay. Everyone seemed friendly during our visit. The facility was a little less cozy and comfortable than some of the others that we toured. Nice facility, but too big for my loved one.

I Considered this a quality facility when I moved in, now years later it has lost its “Grandness”. Yes covid did not help, but cleanliness of the building, has suffered, the landscaping was considered enviable but the courtyard is in need of major help. What was initially fine dining is now basic diner type food, nothing special. And they cannot keep a chef. Overall decor could use a facelift, after 4+ years it’s needs an update. You might ask why am I still here? The residents have become friends. And the economy as it is now keeps me from moving now.

Our family had an in person tour and the staff we spoke with over the phone were very nice, but it was totally different when we come for the tour in person - just nothing we were expecting.

I would recommend you look elsewhere for a place for your loved one. There are times that I have to wait days to get through to the staff to check on my loved one. I don't hear from medical staff on how my loved one is doing, so I hired an outside agency nurse to care for my loved one. The person that is in charge of the entire community has been rude. He was sarcastic and I was surprised by how he treated the family while speaking to him. [name removed] has been great to work with, and [name removed] in the finance department has been good to work with as well.

We had a terrible experience with our tour here. They had no covid protocols at all, we had to wear masks during the tour but the employee showing us around did not. The staff were not warm or welcoming, in fact they were rude at times. They did not know any of the residents by name because they said they had too many of them. The location is not great either, it is off of an expressway and by and industrial park, so everything is concrete. There is no outdoor area for the residents to enjoy. The guy showing us around was nice and really trying, but it was not a good experience.

I feel the money wasn't going towards their residents in memory care. The assisted living was very nice. In the memory care they could do a revamp of décor. I didn't see a lot of the residents during the tour.

The community is too big and they have issues with maintaining the building and the elevators are always broken. They are like a used car salesman, they are just about getting people in the community and then really don't care. Some of the care services were not being done. If you are 100% competent and mobile then this community would work if not I would not recommend it.

I'm still trying to adapt.

Director was friendly. They don’t take people over 64 years. I was not impressed with the entrance and the way the residents seem unprotected sitting on the front. I felt they were vulnerable.

The location was hosting a cookout on the day I visited, so a large number of the residents were in the common areas. While it was somewhat congested the staff appeared to know each resident by name including any current activity the resident was involved with.