Grand Lifestyles

Too institutional.

Mom is having a hard time adjusting at Concord Place She is a lot younger than most of the residents there. The staff members are not very responsive. The caregivers have not been so nice to mom. She is not super happy. We have been trying to work out a workers comp issue that mom had from years ago. The doctor said they could'n't see her until that was worked out. The staff have not been very responsive as far as getting that done. Also caregivers were showing up in the middle in the night in her room and she did not like that. It just hasn't been as wonderful as we were thinking.

They were not able to accommodate my mom due to her having Alzheimer and they do not accept medicaid. Only private pay.

Facility's such as these need weekly meeting with staff to remind them of the fact that their in the service industry. Most of the staff are friendly, however some are not. If you can't handle dealing with adults who are very lonely and sick. Get the hell out of the industry!!!!

Concord Place seems nice overall. The facility itself is well kept and clean, and the staff seem friendly enough. I do think they could have been better about the information they provided when we were touring. They should have volunteered more on their own, and some of it was not entirely accurate.

We are having an issue with some of the the staff. The director was so nice when we went there...just great but as SOON as we got it, I haven't heard from the director or the nurses. They keep leaving her alone in her room or wherever she is and she keeps running out of oxygen waiting for them. The physical and occupational therapists are great, but the rest of the staff is hit or miss. She loved the previous facility she was at, but it was just too expensive... so she's sad to be here now.

Better than I had anticipated given the urban look and feel from the outside. Yes, it's a bit longer in the tooth than other places but the cost difference is a huge factor. The apartment refresh looks pretty good. Lots of activities is attractive. Good cost benefit ratio. Spoke to a resident who'd been there just under a year. She didn't like it at first but now really enjoys living there.

Just did not like the layout.

The studio apartment is too small. This may be an option down the road when more assistance is required, but not now.

It’s a lovely facility. Everyone is very professional. I’ve never seen anyone be nasty to the residents. My sister and I ate at the facility for the Mother's Day brunch. It was very nice and the food very tasty. My loved one likes the food. Parking can be a problem for visitors especially for quick visits or picking up the resident. The day my loved one moved in, we weren’t really greeted. We didn’t know where we were going or who we should talk to but then my sister was just transitioning from a rehab facility and perhaps they dropped the ball.. The only other concern is the billing – I have to have an invoice to submit to the long term insurance provider and getting one takes a reminder or two but then it has only been 3 months. It is a very lovely place though.

The CNA service here is excellent, my Dad can be a difficult man to work with and they did a great job with him. I was also very impressed with the activities staff here, although my father did not participate. We ran into a lot of frustration when attempting to communicate with them. They were not very responsive in general. We had to really hound them to get any answers to questions or feedback regarding care.

C said her friend doesn't like to eat in the dining room because people fall asleep in their food.

I got to the front door and they were pretty crowded... on the outside its beautiful, it looks very serene, comfortable, like they'd be able to go out for walks when the weather permits. However, like all of them, once you get in the door you're in the dark basement somewhere. I just don't get why they don't let them have light, people thrive off of light.

short term care available, independent and assisted living, has 'independent PLUS' option, has an e-brochure we can download

The facility was clean. Our tour guide was informative. My cousin felt the facility was to big for her liking and didn't care for the location.

Public events (prof.wrestling when I was there!) in top floors; guests use same elevators as residents! Security concerns!

Large hotel that was renovated recently. Food was really good, clean environment, residents appear happy. Truly independent living. Mom would need to be responsible for eating and socializing. A little only 9 miles to Marshalls but she would have to drive through Maywood.

This place was nice but I just didn't get a good feeling from it.

$1150 studio includes 3 meals per day & maid. One month security deposit. Assisted living on site.

Lovely, a feeling of spaciousness. Price is too high. Few units with kitchens. Will not allow dogs.