Grand Lifestyles

It seemed like a Medicaid joint. The people creeped me out. It was dark and dingy and I was afraid mother might get mugged. I didn't like it at all.

They had a ED that was awful a lot of good employees left they cared less all they have now is agency people they need to get all the employees back that left how can you have people cooking for the residents and cleaning the floors maybe a certificate should be in place

I have had issues with some communication and follow-up with Concord. Disappointed with that. Facility like driver of community bus, receptionist, cafeteria staff, church pastors, are great. I would still recommend them based off of the overall facility itself and price factor.

The amount of rudeness I received from the RECEPTIONIST is insane. I toured this facility with [name removed] which was very nice, professional and thorough providing excellent details regarding facility. I called and asked to speak with [name removed] (I believe she is the new director) and instead of being transferred to her I was transferred to a nurse.. I called back and the receptionist yelled at me telling me I have the wrong place and hung up on me. I called back repeatedly which she would not answer until I called from a different number. If the receptionist is rude I could only imagine how they treat residents. I wouldn't dare put my love one here.

We took a tour of The Grand at Twin Lakes during our search for an Independent Living facility for our loved one. This facility was okay. Everyone seemed friendly during our visit. The facility was a little less cozy and comfortable than some of the others that we toured. Nice facility, but too big for my loved one.

I Considered this a quality facility when I moved in, now years later it has lost its “Grandness”. Yes covid did not help, but cleanliness of the building, has suffered, the landscaping was considered enviable but the courtyard is in need of major help. What was initially fine dining is now basic diner type food, nothing special. And they cannot keep a chef. Overall decor could use a facelift, after 4+ years it’s needs an update. You might ask why am I still here? The residents have become friends. And the economy as it is now keeps me from moving now.

Our family had an in person tour and the staff we spoke with over the phone were very nice, but it was totally different when we come for the tour in person - just nothing we were expecting.

I would recommend you look elsewhere for a place for your loved one. There are times that I have to wait days to get through to the staff to check on my loved one. I don't hear from medical staff on how my loved one is doing, so I hired an outside agency nurse to care for my loved one. The person that is in charge of the entire community has been rude. He was sarcastic and I was surprised by how he treated the family while speaking to him. [name removed] has been great to work with, and [name removed] in the finance department has been good to work with as well.

We had a terrible experience with our tour here. They had no covid protocols at all, we had to wear masks during the tour but the employee showing us around did not. The staff were not warm or welcoming, in fact they were rude at times. They did not know any of the residents by name because they said they had too many of them. The location is not great either, it is off of an expressway and by and industrial park, so everything is concrete. There is no outdoor area for the residents to enjoy. The guy showing us around was nice and really trying, but it was not a good experience.

I feel the money wasn't going towards their residents in memory care. The assisted living was very nice. In the memory care they could do a revamp of décor. I didn't see a lot of the residents during the tour.

The community is too big and they have issues with maintaining the building and the elevators are always broken. They are like a used car salesman, they are just about getting people in the community and then really don't care. Some of the care services were not being done. If you are 100% competent and mobile then this community would work if not I would not recommend it.

I'm still trying to adapt.

Director was friendly. They don’t take people over 64 years. I was not impressed with the entrance and the way the residents seem unprotected sitting on the front. I felt they were vulnerable.

The location was hosting a cookout on the day I visited, so a large number of the residents were in the common areas. While it was somewhat congested the staff appeared to know each resident by name including any current activity the resident was involved with.

I learned of this facility through this site. It has its ups and downs. They are purposely short staffed, overcrowded, disorganized and not as caring for staff as they advertise. The community areas and dining rooms need regular maintenance. If you can afford better for your loved one, I'd encourage you to look elsewhere.

Emailed me some one else''s appointment email. Tried to make it bether. The 2nd email was worse. Grammar isn't important. Neither is privacy or attention to detail. I wouldn't even go visit in person when she couldn't get the appointment right, and gave out someone else's info. If that's how they are before .....imagine the neglect NY loved one would get.

I was not impressed with my tour of this community. The community was not well maintained. The room they showed was not appealing at all, it could have looked better. During our visit orientation the gentlemen that did the orientation was more like a use car sales man. He asked for a lot of personal information, and we were not comfortable with that.

I felt this facility was somewhat sterile. Not much interaction between residents. Although clean not what I we looking for for my parents.

We toured here when we were looking for options. This was our least favorite. The location wasn't ideal. The rooms were the least best kept of all the places we saw. The window to the room we viewed, overlooks the highway, and was just very noisy. They did have a therapy house there, and the dining looked okay. We did not ultimately choose them.

Terrible first impression, smelled when we walked in the lobby, carpet and decorations are dumpy. Very unorganized, they didn't even know we had a tour scheduled.