Grand Lifestyles

I would recommend you look elsewhere for a place for your loved one. There are times that I have to wait days to get through to the staff to check on my loved one. I don't hear from medical staff on how my loved one is doing, so I hired an outside agency nurse to care for my loved one. The person that is in charge of the entire community has been rude. He was sarcastic and I was surprised by how he treated the family while speaking to him. [name removed] has been great to work with, and [name removed] in the finance department has been good to work with as well.

We had a terrible experience with our tour here. They had no covid protocols at all, we had to wear masks during the tour but the employee showing us around did not. The staff were not warm or welcoming, in fact they were rude at times. They did not know any of the residents by name because they said they had too many of them. The location is not great either, it is off of an expressway and by and industrial park, so everything is concrete. There is no outdoor area for the residents to enjoy. The guy showing us around was nice and really trying, but it was not a good experience.

I feel the money wasn't going towards their residents in memory care. The assisted living was very nice. In the memory care they could do a revamp of décor. I didn't see a lot of the residents during the tour.

The community is too big and they have issues with maintaining the building and the elevators are always broken. They are like a used car salesman, they are just about getting people in the community and then really don't care. Some of the care services were not being done. If you are 100% competent and mobile then this community would work if not I would not recommend it.

I'm still trying to adapt.

Director was friendly. They don’t take people over 64 years. I was not impressed with the entrance and the way the residents seem unprotected sitting on the front. I felt they were vulnerable.

The location was hosting a cookout on the day I visited, so a large number of the residents were in the common areas. While it was somewhat congested the staff appeared to know each resident by name including any current activity the resident was involved with.

I learned of this facility through this site. It has its ups and downs. They are purposely short staffed, overcrowded, disorganized and not as caring for staff as they advertise. The community areas and dining rooms need regular maintenance. If you can afford better for your loved one, I'd encourage you to look elsewhere.

Emailed me some one else''s appointment email. Tried to make it bether. The 2nd email was worse. Grammar isn't important. Neither is privacy or attention to detail. I wouldn't even go visit in person when she couldn't get the appointment right, and gave out someone else's info. If that's how they are before .....imagine the neglect NY loved one would get.

I was not impressed with my tour of this community. The community was not well maintained. The room they showed was not appealing at all, it could have looked better. During our visit orientation the gentlemen that did the orientation was more like a use car sales man. He asked for a lot of personal information, and we were not comfortable with that.

I felt this facility was somewhat sterile. Not much interaction between residents. Although clean not what I we looking for for my parents.

We toured here when we were looking for options. This was our least favorite. The location wasn't ideal. The rooms were the least best kept of all the places we saw. The window to the room we viewed, overlooks the highway, and was just very noisy. They did have a therapy house there, and the dining looked okay. We did not ultimately choose them.

Terrible first impression, smelled when we walked in the lobby, carpet and decorations are dumpy. Very unorganized, they didn't even know we had a tour scheduled.

My father is a WWII war vet with Dementia. They claim they are a facility that understands and can handle Dementia Patients. Unfortunately, the current facility leaders have shown my father complete disrespect because they are not equipped to handle his moderate dementia nor are they willing to take the advice of his Doctors who feel that now that he is properly medicated, he can continue to reside in the community with little problems. Alexian Village leadership's answer is to give him 30 days to find a new facility....in essence turning their collective backs on Military Veteran and evicting him because they simply don't want the headache of providing a comfortable environment for him.

Mom loved the Grand at first, but it has started to go down hill, [Name removed] the administrator is good at giving lip service without results. I have searched to find the parent company so I could reach out to them but I have been unsuccessful. The facilities are very nice but I am afraid the management is incapable. Be careful if you are considering.

This is a nursing home/not assisted living. Smells from urine are awful/a lot of public aid and hospice . Activities are the same grad school variety,not enough staff,when I did a tour saw alot of wheel chairs/walkers and residents being helped.

On [date removed], my daughter reached out to me, sharing that my brother [name removed] had informed her about our father's fall at Grand Regions Assisted Living Home and his transfer to the hospital. I promptly called them for details. They had already contacted 911, so I swiftly sent my nephew,[name removed], and my husband, [name removed], to the nearest trauma hospital. Sadly, he wasn't there, which prompted me to call 911 myself. I later learned they had chosen Southshore Hospital, which felt unexpected. When my nephew and husband finally arrived, they found my father with significant injuries to the right side of his face, swollen eyes, a gash needing stitches, and multiple fractures. He also had bleeding in the brain and was eventually moved to the University of Chicago Hospital. During our conversation, he recounted an alarming incident where he claimed two nurses had assaulted him, leading to a frightening scene when he regained consciousness. Determined, my nephew and I visited his

I would give a negative number for all. But a few of the staff were nice. The turn over was never ending so difficult to connect with any person you may have been getting to know. Residents felt it was the best they could do for the price. Food was marginal. I gave up on breakfast after a short time. Went to supper only and very often ended up with a sandwich because from experience knew the special would be bad.

I am so discouraged by this whole experience. A lot of promises and communication were there at the front end, but they were not followed through with. My stepfather spent Christmas alone! His daughters are crazy and they are opportunist and trying to get money from him. They took him to the bank and changed all of his accounts and life insurance over to their name. I begged for them to help me at the facility and to interrupt this because he doesn't know what he's doing he's just traumatized from the transition. His adult children that are estranged from him, came into the picture and made promises about getting him out of that facility. We spent years researching before we decided on this facility. We did it with him together. We did the tours. He was excited! My stepdad, which we have always been close with and have handled all of his care for the last 15 years as he aged is completely estranged from us now. He had such a difficult time transitioning and he was losing his mind. I reached out repeatedly and asked for help for someone to talk to him or us to help him transition and it fell on deaf ears. We miss him so much! We miss him at the holidays and the birthdays, and we miss celebrating his life. We completely lost him, and I have Concord to blame! I have literal emails from his daughters telling me that they should've gotten more money when my mom died and bragging about how they're going to get more when their dad dies. Their father intentionally wrote up a will to have them out of it. How is it possible that the elderly are not protected from people that are predators as they age? I reached out to talk to his doctor. I reached out to everyone! No help. They have the nerve to accidentally call me one time to talk about his care and that he is not doing well. Of course he's not doing well. A year ago when I reached out to tell you he's not doing well and I need your help and we could've surrounded him with love and helped them. No one wanted to talk to me. They all made empty promises and drop the ball. He slipped through the cracks. It's disgusting!

Supportive care isn't ideal. I was clear with the expectations & level of care my mom needs when talking with the facility, everything was Yes they do this & that. However, this has not been the case with the nurses or doctor (nurse practitioner). My mother has been there since mid August and has fell over 6xs. The 1st fall resulted in a hospital visit and Staples which they didn't remove. They refuse to put her dexcom 7 on her, I was told that was a skill and they are not a skilled facility. However, pricking her finger 3x a day is better and administering insulin. Are those not skills? The dexcom 7 is changed once every 10-14 days and constantly reads her blood sugar to a small monitor/device the size of an ipod. This would prevent the finger stick and YouTube video shows you how it's not complicated at all. When I call and leave messages b/c I can't get a person they never call back but they call when they want me to sign a care plan or to tell me she fell. It's frustrating!