Grand Lifestyles

If you love your parent do not put them in this home. They lie to you like there is no tomorrow. They tell you a nurse is on every floor when it is a CNA who is in charge of several floors . They have leaky windows were water is running down the walls and mold is developing. People are told they have to transfer their doctor to the staff doctor. He does not believe in giving them any pain pills if they need it. Sit in the caferteria area and talk to the people who live there to find out what is going on. There is no manager after 5;00 and No manager on the weekends. the gal who sits at the front desk is in charge. My guess is she makes 10.00 an hour.

This place is a disgrace. These reviews are fake. There are absolutely no pros, only cons. There is only a doctor there ONE day a week and most of the time patients still won't get a chance to see him when they're scheduled to. The staff is lazy and horrible. My grandmother is blind and fell on the floor and she managed to pull the call light. No one came for over 6 HOURS later and she was lying on the floor in pain the entire time. She had to stay in the hospital for a while after that. The bad stories about this place are endless. Needless to say, I wouldn't wish this place on my worst enemy.

DO NOT PUT YOUR LOVED ONES HERE IF THEY HAVE MEMORY LOSS!! Staff is not trained, and does not take the time to care for them. I understand they "ACCEPT" them. THEY DO NOT CATER TO THEM AT ALL, and when you bring up an issue to the Director [Removed] You get told you're making her job difficult. My Grandma is there, and she is found wandering the halls, and terrified, confused, and lost. They need to stop taking in residents that they cannot care for. If I could afford a lawyer, She would NOT be here!!

The apartment and amenities were exactly what I was looking for in an assisted living community. Unfortunately, they were understaffed and the care provided did not meet her everyday needs. There were many issues with the lack of care they provided for my mother. They failed to follow through with helping her in and out of the bed, transport needs and personal hygiene. Ended up removing my loved one from community, needs a lot of improvement

Not a bad facility if your relatively independent. If yo need help with anything your taking your chances. They say they will assist to end of life care but they are not at all equipt, trained, nor staffed well enough to do so. Moved our mom out when her needs escalated. She was neglected, intimidated and bullied when she started asking for more help. Most. The AIDS had no idea what they were to do with her on a Daly basis. After she left there her health improved a lot and she was so much calmer. They apologize a lot and agree with the complaints but nothing changes. Sadly a lot of people are not getting their needs met there. This facility is on a watch list by the dept of senior services. But they don't do much either.

I was very disappointed that they no longer employ their activity director. We chose this facility due to the energy that this lady had for the residents and activities. My mom really enjoyed the personal attention and events she planned. Unfortunately we are seeking out a new place for mom one that can keep her active again.

The staff at this facility, and apparently corporate, [removed] They do not have the best interests of the residents at heart, and [removed] I am very disappointed in this facility and would not recommend it to others.

Be VERY careful when coming to the VIctory Center if your parent is looking for simple assisted living and you are looking for a place that adjusts with your parents's needs as they progress. Our mom stayed here for quite some time and the CNA's are very nice. They work hard to deliver great care to your parents and of course that is very important! However, it's the management that you have to worry about. When we spoke to them before mom went to live there, she needed minimal care but that wasn't always going to be the case. They spoke of the Victory Center as the last place mom would have to move to. She could stay until the end. They could take care of her even when she was in a situation where she needed to be in a nursing home. They would progress with her. This is not the case. When they feel they are being cheated with the money, they (the management) will have zero regard for your parents. They could care less about them and will kick them out with no notice stating that they need too much care. You can sue them, but the cost to hire a lawyer is astronomical and they know that. It's very sad. Mom is in a great place now, but a difficult thing to go through. So, if you do go to Victory Center, know your parent will get great care from the staff, but get promises made by management in writing. Wish we had...

My mother lives at victory center I can attest that this place is terrible. They are understaffed and theCNAs do not know anything other than to call 911.The food is very bad ,small portion's ,soups are salty and watered down the kitchen always runs out of lemons,rye breads,coffee you get the idea.These people need more help than the staff can give. I would not recommend to anyone.

If I could rate the Concorde with less than one star, I would. I WOULD NOT RECOMMEND THIS PLACE TO ANYONE. We were shown a room in independent living with a great view and told that this would be my dad's room. Also... that furnishings included a television and that furnishings (because the deposit was so high) "belonged to the resident." The staff was friendly and caring -- BEFORE my father signed the lease. They sold us the moon and stars before we signed. After the lease? The room did NOT include a television. The room with a great view was NOT the room my father was assigned. Staff did not return calls. The room he got still had dentures from the prior resident on the bathroom sink and it was FILTHY. Niiice. The staff was absent, disengaged, didn't return calls and was overall unfriendly and overworked. Nothing in this place works. Elevators break constantly. Homeless veterans (too young to be in senior housing! WTF!) are living there and they smoke and drink in their rooms. Staff does nothing. My father was admitted to the hospital two weeks into his $1400/month lease and died three weeks into the lease. Considering we paid $2800+ for the deposit and because he had a special diet, he wasn't eating much (which contributed to his DEATH!) so we called "Dave" - the "nice" guy who was so friendly and "kind" to us when he admitted my dad. We asked if we could get even a small credit ($700). We didn't get a call back from Dave...we didn't get a freaking condolence note...we didn't get a "Thank you for choosing us" letter. We didn't get a "Screw you!" letter. We got A COPY OF THE LEASE in the mail and a scrawled note that the lease says they get all the money. We weren't questioning what was in the lease. My father lived there three weeks. We paid them two months' rent. When I suggested we keep the furniture instead, they said "Oh no! That's not YOURS!" as if they had amnesia. Bottom line...avoid this at all costs.