Grand Lifestyles

I am currently a resident at Concord Place and the experience at this facility has been okay so far. The cleanliness and friendliness are okay. The value for cost is pretty good. At this point, I probably would not recommend Concord Place to others overall.

They seem short staffed. The community is very clean and the staff members there are very friendly. When it comes to the care services, our loved one needs more help than what she receives. The food there is very good and the activities seem good - although my mom doesn't really participate in them. It is better priced than some but still seem high.

Many people were helpful in getting arrangements made. We picked this community because of VA services.I wouldn't know what to recommend since different people have different needs.

What our family likes the most about the Grand at Twin Lakes community is just how clean it is as well as all the different activities they have going on for the residents to participate in. However, the meals that are prepared and the staffing could use improvements.

We would recommend. We picked this community, because initially the price was the most affordable and easy to get too since right off the expressway.

Based on the experience we have had so far, I feel the transition of new residents should be a little tighter. Meaning more "hand holding" first couple of weeks to get the new resident acclimated to the environment and all that it has to offer. Check in with resident more at the beginning, etc.

The overall value for cost is good, and the staff overall is friendly. The overall experience has been good as well, but there are some areas they can improve on.

I see changes everytime I come. They appear to be striving for better which is always good. Although it seems certain privileges have been omitted for the time being, i.e. bus service to the store. Also exercise class doesn't have a teacher now which the seniors need. Other than that I'm hoping to see things trend upward and the new management bring good changes.

We really like all the updates they are doing to the main floors, it is going to be beautiful once finished. The staff have been super friendly and our loved ones just thinks they are fantastic and so nice. We like that it is a contained community which is amazing and based on our experience we would recommend Concord Place to other families

Waterford Estates is a very nice facility. I just do not agree with the way that we were treated. We were in the parking lot ready to put a deposit down and someone called and said they would not take my loved one because she required too much care. I was very up front with them during the tour and I felt that they should have said that then rather than calling us and abruptly telling us. I do not like the way it was handled.

Our family had an in person tour and it was a nice community but since its a hotel it was just to big and there were so many hallways and floors to navigate through, we just did not think it would be the best fit for our loved one.

This community was older and outdated. It did not really have the feeling that we were looking for. The tour was okay just did not have all of the amenities that I was looking for.

The victory Centre is a good organization but that is dependent upon the needs of your love one. The staff for the most part are friendly and professional. But there are times when neglect have to be pointed out before the situation is rectified.

We did a virtual tour today. Assisted living looked great. Bright, clean up to date. Memory care appeared clean and bright too. But more basic and not as home-like or comfortable as assisted living. The only widows to see outside were from the resident's bedrooms or during good weather going out to a secure patio. Pet therapy isn't allowed because a staff member is scared of dogs. I don't understand that, since pet therapy would benefit the residents.

Because of covid things are pretty much locked down so it is hard to asses the facility at this point. We chose Concord place at the time due to the familiar location and the fact that they have different levels of care, so she can upgrade and stay here and we will not have to move her.

We chose this facility because I was moving my mom from out of state and aesthetics were important to her, this was a brand new facility. They also had a ton of activities to offer for the residents. The rooms sizes here are very good. It is nice because they have 2 different dining rooms, it is restaurant style so they have a menu o choose from for each meal. The care was provided bu a different company while we were here a year ago, and that is where we had an issue. I think it would be better if they offered their own caregivers. I would recommend.

First impressions are an important, and unfortunately I did not have a great first impression. When I arrived, the receptionist said she didn't have me on the list for a tour, and when I told her I scheduled it through APFM she said "oh, that's why I don't know about it", and then proceeded to tell me that the person I was scheduled to meet was in a meeting, she couldn't reach her by phone, and she wasn't sure when the meeting would be over so I had to sit and wait and see if she showed up. Fortunately, the person I needed to meet with actually did know I was coming and she arrived on time. As we were touring the facility, we stopped at the dining room just as one of the residents walked off an elevator. She had very noticeable facial wounds that appeared to be recent, but were not bandaged in any way. She had come down to the dining room for lunch, but it was only 10:30 a.m. The Sales Director helped seat her outside the dining room and told her it would be another hour before lunch, and then we continued the tour. This made me uncomfortable - while I don't know her situation, I was concerned about the resident and felt like they should've done more for her (I would've understood and gladly would've waited). PROS: The facility is clean and has larger rooms including separate living and sleeping areas. They are the sister building to Alexian Village of Elk Grove, so they offer the same "age in place" philosophy and are truly interested in making this the last place your loved one would ever need. The pricing is fairly all inclusive. CONS: The ratio of caregivers to staff is high (26 to 1), but they say they do adjust as needed. Overall, I just didn't feel this was the "one".

My brother lived in Concord Place for one year. It was very affordable, but some of the residents took advantage of his generosity, so we moved him to a better facility ([name removed]). Concord Place is good for those on a limited budget, and staff were very nice.

Didn’t work for my moms needs. [name removed] was very helpful and informative!

I toured at the Victory Center and while the community itself seemed nice, I didn’t like that the move-in process was very long and tedious, and that the staff did not seem to want to work with us at all.