Grand Lifestyles

My mother has been here for 4 years now and starting to struggle more with incontinence and dementia. She also suffered from a stroke 5 years ago and has been in a wheelchair. Because of her weight (200) and willingness to agree to be helped because of the dementia (5 minutes later she agrees) they want to get rid of her because they don't want to take care of her anymore. Conveniently they unplugged her camera during their "assessment" and I have no record of what transpired. Her neighbor across from her is 103 years old and never leaves her apartment and bedridden. They used to feed her when she was able to come out to the dining area. This definitely doesn't smell right and now I have 2 weeks to find somewhere for her. This all happened after a new wellness person came in and a new company bought them. My moms care has definitely suffered with the recent bedbug infestation as well. Not the 1st time either. I used to recommend them but can't do so in good conscious anymore.

This facility has just been purchased by another company and id in the midst of staff changes and perhaps some upgrades Main areas for improvement include: better communication with residents more attention to dietary needs of seniors new floor in dining area a trained wait staff is needed diversity of program activities that consider the demographic make up of residents firm enforcement of smoking regulations

I love the hot tub and pool. They are changing ownership [date removed]. They need to remove the carpet in the dining room

For Concord Place: Concord Place was an important transitional step for my auntie between a high-end, private pay, supportive living senior community and a Medicaid skilled nursing facility. At Concord Place you can start with private pay, and then your relative can spend down their assets until they become Medicaid eligible. At which point the staff will actually help you apply for Medicaid. You would have to move to the Medicaid floors that are specifically funded that way, but it's nice to have that built-in transitional support. Please note that if your relative needs to consistently have a two person assist at to stand or to walk then they will not be permitted to stay there. The administrative staff and the caregiving staff with ALC Onsite could not be kinder or more supportive. [name removed]does not play and is a staunch advocate for your relative as well as maintaining a accountability with her staff and encouraging growth conversations when they need to happen. They are very transparent, very communicative, and super solid on the administrative end of things. Because the sheer size of the place, the care level of people at Concord Place being more independent, and the cost being more affordable, they do rely a little bit more on self reporting or residence advocating for facility improvements. It used to be a hotel so there is a long haul on each floor with a bunch of rooms. It just so happened that on my auntie's floor, the third floor, somebody was smoking cigarettes even though it's absolutely banned. I think if they could figure out who it was the staff there would squash it because some people have oxygen so indoor smoking is dangerous and it's also their policy to not smoke indoors. However, because there are so many rooms it's hard to identify who the culprit is. Sometimes the elevator can get pretty ripe as well because there's a long wait time and so many floors, sometimes accidents happen and it can take a few days for that accident to get cleaned up. The big Takeaway with Concord Place is that if your loved one is active enough and independent enough to take advantage of their great facility, including a fitness center and an actual pool, an of movie theater on site, this place would be amazing. If they need a higher level of care, I would recommend going straight to a facility that has skilled nursing available.

A lot of contract help was brought in. Staff was always short. They made it pretty clear they didn't want to handle anyone with many extra needs because they are assisted care not nursing.

It needs to improve before I would recommend it. If the food were better, and it was better staffed, it would be a better value. But the wait time for meals and the low quality has caused my loved ones to eat out/cook a lot more than expected.

The building was always clean and they did laundry pretty regularly but I sometimes had to call to remind them and ask them to clean my dad's apartment. Common spaces were always clean. The nursing staff and front door staff were a 5, the administration would be a 4 and the aids were a 2....dad frequently reported issues with the aids. We had some challenges during the time my dad was there, but I think that's bc my dad required more support than they were able to offer so this is reflected in my scores

Just Once it would be nice if the menu for the week, left by the elevator. Was the food you get!! Example: Today's dinner said the brat burger was to be served with onion potatoe pancakes. NOPE! Don't both leaving a menu that is Never followed!!!

Areas that they could improve on - know the place for monitoring meds. Different info from different people. Lot of confusion with staff. Write down who told you what, when.

The staff in the dining room are horrible. Most of them don't speak English so most of the time what you order to eat is wrong I have arthritis real bad so I don't partake that much in activities. [name removed] and [name removed] are wonderful and Concord is lucky to have them working here. Management here changed about a year ago. The new Director, poor thing, all she gets are complaints. It's not her it's the people. They don't like change. I just turned 70 and no that changes are needed at times. I think [name removed] is doing a great job. She has a very tough job. I think she should be recognized for what she has done.

The parties and events they plan for the guest are really great. Food music and alcohol provided. As far as the food goes, they need to switch from all the seed oils they cook with to just tallow or plain animal fats. Have More of a varied menu. Same meals get repeated all the time. Food gets boring and mundane

good apartment layout location convenient to shopping and medical services friendly staff nice outdoor spaces daily and weekly activities residents very friendly building needs some spit and polish flooring is the dining room is horrible food is adequate

I am currently a resident at Concord Place and the experience at this facility has been okay so far. The cleanliness and friendliness are okay. The value for cost is pretty good. At this point, I probably would not recommend Concord Place to others overall.

They seem short staffed. The community is very clean and the staff members there are very friendly. When it comes to the care services, our loved one needs more help than what she receives. The food there is very good and the activities seem good - although my mom doesn't really participate in them. It is better priced than some but still seem high.

Many people were helpful in getting arrangements made. We picked this community because of VA services.I wouldn't know what to recommend since different people have different needs.

What our family likes the most about the Grand at Twin Lakes community is just how clean it is as well as all the different activities they have going on for the residents to participate in. However, the meals that are prepared and the staffing could use improvements.

We would recommend. We picked this community, because initially the price was the most affordable and easy to get too since right off the expressway.

Based on the experience we have had so far, I feel the transition of new residents should be a little tighter. Meaning more "hand holding" first couple of weeks to get the new resident acclimated to the environment and all that it has to offer. Check in with resident more at the beginning, etc.

The overall value for cost is good, and the staff overall is friendly. The overall experience has been good as well, but there are some areas they can improve on.

I see changes everytime I come. They appear to be striving for better which is always good. Although it seems certain privileges have been omitted for the time being, i.e. bus service to the store. Also exercise class doesn't have a teacher now which the seniors need. Other than that I'm hoping to see things trend upward and the new management bring good changes.