Grand Lifestyles

The staff are nice and helpful. The food is good, however my loved one feels the portions are not large enough. They keep the community clean and they offer daily activities. The rooms are small and the price is right. I would recommend taking a look at this community.

When I toured the community it looked very clean and well maintained. I had concerns during my tour of staff turnover and of how the lack of care seemed to be provided to the current residents. I was not impressed with what I had witnessed and would not consider moving my mom into that facility

Happy here.

Great people doing great work. Sometimes a bit short staffed but my mom is very happy.

staff is wonderful and friendly some the food runs out. but over all it is a good care center And they are slow to respond sometimes.

It was a very big facility and very nice. The only thing is, when you walked in it smelled of urine, badly. Also a lot of double rooms, and not many private rooms. It was more of a hospital setting and I did not like that at all.

This facility is a good fit for what we needed; centrally located, lovely building, and nurses that pass the meds (which is a rare find in assisted living)! The price is high but it is all inclusive and Supportive Living for the State of Illinois. The Lobby is lovely complete with grand piano and working fireplace. The architecture is stunning from the lobby railing and chandelier to the stained glass windows! The staff is very nice. Personal care concerns seem to be mostly related to communication. Constructive criticism: I would like to see more of a Move-In orientation/information, rules, contact information for personnel. Would like to see more activities. The exercise class is on the TV screen and poorly attended. Would like to see more crafts and especially Music Events and entertainment. The cable TV channel line-up is limited and does not include some of the favorites for seniors. The food is improving but they really need a new recipe for sausage gravy! :) I would like to see Care Planning meetings with the family/guardian/resident and the nursing staff. In terms of value; . . they have Deluxe One Bedrooms for a higher price, and regular One bed room apartments. And studio apartments. I would like to see the price go down on the smaller studios. Small studios seem to be all that is left, and not all bathrooms are the same. The pricing structure is two tiered for each size of apartment depending on the level of care the resident needs. Overall, we are very satisfied.

There isn't anything to discuss.[name removed] is in Bella Terra Lombard and that is where she will stay for the rest of her life. Concord Place is technically an independent living center with supportive features, and while the staff kind of did me a solid by helping her transition there before the nursing home, it also put her in a pickle and I almost wish we would've gone straight to the nursing home. There's no manual for this type of thing and we did the best we could. Everybody did.

very frustrated with the lack of communication with families of residents, many who are 80+ and need the consult of family members. Site directors do not return phone calls . Changes in policy are announced and not put in writing, I am very concern about their ethical practices regarding the treatment of sharing information with residents and their families. Another concern, is the lack of good dietary standards for seniors with high blood pressure, diabetes, and heart disease.

My mother has been here for 4 years now and starting to struggle more with incontinence and dementia. She also suffered from a stroke 5 years ago and has been in a wheelchair. Because of her weight (200) and willingness to agree to be helped because of the dementia (5 minutes later she agrees) they want to get rid of her because they don't want to take care of her anymore. Conveniently they unplugged her camera during their "assessment" and I have no record of what transpired. Her neighbor across from her is 103 years old and never leaves her apartment and bedridden. They used to feed her when she was able to come out to the dining area. This definitely doesn't smell right and now I have 2 weeks to find somewhere for her. This all happened after a new wellness person came in and a new company bought them. My moms care has definitely suffered with the recent bedbug infestation as well. Not the 1st time either. I used to recommend them but can't do so in good conscious anymore.

This facility has just been purchased by another company and id in the midst of staff changes and perhaps some upgrades Main areas for improvement include: better communication with residents more attention to dietary needs of seniors new floor in dining area a trained wait staff is needed diversity of program activities that consider the demographic make up of residents firm enforcement of smoking regulations

I love the hot tub and pool. They are changing ownership [date removed]. They need to remove the carpet in the dining room

For Concord Place: Concord Place was an important transitional step for my auntie between a high-end, private pay, supportive living senior community and a Medicaid skilled nursing facility. At Concord Place you can start with private pay, and then your relative can spend down their assets until they become Medicaid eligible. At which point the staff will actually help you apply for Medicaid. You would have to move to the Medicaid floors that are specifically funded that way, but it's nice to have that built-in transitional support. Please note that if your relative needs to consistently have a two person assist at to stand or to walk then they will not be permitted to stay there. The administrative staff and the caregiving staff with ALC Onsite could not be kinder or more supportive. [name removed]does not play and is a staunch advocate for your relative as well as maintaining a accountability with her staff and encouraging growth conversations when they need to happen. They are very transparent, very communicative, and super solid on the administrative end of things. Because the sheer size of the place, the care level of people at Concord Place being more independent, and the cost being more affordable, they do rely a little bit more on self reporting or residence advocating for facility improvements. It used to be a hotel so there is a long haul on each floor with a bunch of rooms. It just so happened that on my auntie's floor, the third floor, somebody was smoking cigarettes even though it's absolutely banned. I think if they could figure out who it was the staff there would squash it because some people have oxygen so indoor smoking is dangerous and it's also their policy to not smoke indoors. However, because there are so many rooms it's hard to identify who the culprit is. Sometimes the elevator can get pretty ripe as well because there's a long wait time and so many floors, sometimes accidents happen and it can take a few days for that accident to get cleaned up. The big Takeaway with Concord Place is that if your loved one is active enough and independent enough to take advantage of their great facility, including a fitness center and an actual pool, an of movie theater on site, this place would be amazing. If they need a higher level of care, I would recommend going straight to a facility that has skilled nursing available.

A lot of contract help was brought in. Staff was always short. They made it pretty clear they didn't want to handle anyone with many extra needs because they are assisted care not nursing.

It needs to improve before I would recommend it. If the food were better, and it was better staffed, it would be a better value. But the wait time for meals and the low quality has caused my loved ones to eat out/cook a lot more than expected.

The building was always clean and they did laundry pretty regularly but I sometimes had to call to remind them and ask them to clean my dad's apartment. Common spaces were always clean. The nursing staff and front door staff were a 5, the administration would be a 4 and the aids were a 2....dad frequently reported issues with the aids. We had some challenges during the time my dad was there, but I think that's bc my dad required more support than they were able to offer so this is reflected in my scores

Just Once it would be nice if the menu for the week, left by the elevator. Was the food you get!! Example: Today's dinner said the brat burger was to be served with onion potatoe pancakes. NOPE! Don't both leaving a menu that is Never followed!!!

Areas that they could improve on - know the place for monitoring meds. Different info from different people. Lot of confusion with staff. Write down who told you what, when.

The staff in the dining room are horrible. Most of them don't speak English so most of the time what you order to eat is wrong I have arthritis real bad so I don't partake that much in activities. [name removed] and [name removed] are wonderful and Concord is lucky to have them working here. Management here changed about a year ago. The new Director, poor thing, all she gets are complaints. It's not her it's the people. They don't like change. I just turned 70 and no that changes are needed at times. I think [name removed] is doing a great job. She has a very tough job. I think she should be recognized for what she has done.

The parties and events they plan for the guest are really great. Food music and alcohol provided. As far as the food goes, they need to switch from all the seed oils they cook with to just tallow or plain animal fats. Have More of a varied menu. Same meals get repeated all the time. Food gets boring and mundane