Grand Lifestyles

Nice looking facility. Residents older. Need to qualify for income.

This facility does not specialize in memory care and it is not a secured faciity for wanderers.

The place was clean and inviting. The rooms were a little bit larger then the Sunrise locations. The views were of the tollway or the train yard :( The atmosphere was mor of a hotel/convention center then a home for Dad.

Director very helpful. Nice facility - beautiful dining room, good food. Great schedule of activities. Have doctors available on site, plus beauty salon and dentists. Main negative - studio apt is small. Not sure what bed or furniture would work.

Enjoyed touring Waterford again. We liked it.

Seems very nice and has extensive amenities.

This is an all in one community. You can spend the rest of your life at this community. They have activities for everyone. This is an all inclusive resort. They have homemade meals and the residents are able to order off menus. There are lots of selections or specials as well. There are three meals a day, and additional snacks if the residents would like. The apartments are like studios with a bathroom in them. There are coin operated laundry rooms in the building, or you have the option of paying the community to do your laundry. The community provides weekly housekeeping for the resident's rooms.

The interior hallways are due for an updated and some modernization, but everything seems pretty clean otherwise. We thought the business side of things were very professional and they were very nice. When we moved in they made our loved one feel comfortable and were very flexible with our schedules which we appreciated.

The community was very helpful while we were looking at all our options. communication is good between the staff and our family and they respond quickly on email also. I would recommend this community to others based on my experience. The value of this community is also very good

Overall, I feel there's a pretty high level of competency from what I can tell. I think that as the world opens up, Victory Centre will open up as well. They'll be able to schedule activities off campus. It's a nice location in the Oak Park area , with a vet across the street for her dog. Overall I'm pretty positive about it. It seems clean when I walk in to drop off food or pick up my love one for appointments. I have two key contacts, the director and the liaison, who have both been terrific. I've been able to get information from them, but some miscommunications have occurred with the nursing staff. It's been difficult to reach the nurse right away. There was a bit of a lag in communication there to begin with, but has gotten better. My loved one has not been a big fan of the food. Certain things are good, the soup and the eggs. But the main courses not so much. There really haven't been many activities due to Covid, but that seems to be opening up more. And we're encouraged by the schedule we were shown of what was going on before Covid.

I looked at quite a few places and we chose Concord Place because at the time it was the most economical and it was close to where I live. The apartment sizes here are average compared to others we saw. I have eaten here and the food is good. It is a better than average community and I would recommend.

I have no complaints about the tour I had of this community for my loved one. The staff where on time to our appointment and made sure to answer any questions we had for them in detail. The property was clean and very well maintained with lots of great amenities available to everyone. I would recommend it to anyone.

The staff are nice and helpful. The food is good, however my loved one feels the portions are not large enough. They keep the community clean and they offer daily activities. The rooms are small and the price is right. I would recommend taking a look at this community.

When I toured the community it looked very clean and well maintained. I had concerns during my tour of staff turnover and of how the lack of care seemed to be provided to the current residents. I was not impressed with what I had witnessed and would not consider moving my mom into that facility

Happy here.

Great people doing great work. Sometimes a bit short staffed but my mom is very happy.

staff is wonderful and friendly some the food runs out. but over all it is a good care center And they are slow to respond sometimes.

It was a very big facility and very nice. The only thing is, when you walked in it smelled of urine, badly. Also a lot of double rooms, and not many private rooms. It was more of a hospital setting and I did not like that at all.

This facility is a good fit for what we needed; centrally located, lovely building, and nurses that pass the meds (which is a rare find in assisted living)! The price is high but it is all inclusive and Supportive Living for the State of Illinois. The Lobby is lovely complete with grand piano and working fireplace. The architecture is stunning from the lobby railing and chandelier to the stained glass windows! The staff is very nice. Personal care concerns seem to be mostly related to communication. Constructive criticism: I would like to see more of a Move-In orientation/information, rules, contact information for personnel. Would like to see more activities. The exercise class is on the TV screen and poorly attended. Would like to see more crafts and especially Music Events and entertainment. The cable TV channel line-up is limited and does not include some of the favorites for seniors. The food is improving but they really need a new recipe for sausage gravy! :) I would like to see Care Planning meetings with the family/guardian/resident and the nursing staff. In terms of value; . . they have Deluxe One Bedrooms for a higher price, and regular One bed room apartments. And studio apartments. I would like to see the price go down on the smaller studios. Small studios seem to be all that is left, and not all bathrooms are the same. The pricing structure is two tiered for each size of apartment depending on the level of care the resident needs. Overall, we are very satisfied.

very frustrated with the lack of communication with families of residents, many who are 80+ and need the consult of family members. Site directors do not return phone calls . Changes in policy are announced and not put in writing, I am very concern about their ethical practices regarding the treatment of sharing information with residents and their families. Another concern, is the lack of good dietary standards for seniors with high blood pressure, diabetes, and heart disease.