Grace Management, Inc

The patient services contractor, AdvisaCare, is not very good. Everything else is okay. Overall I would recommend the facility, as long as additional services are not needed.

My loved one got kicked out. I don't blame the facility however but our experience was a little tainted. I would recommend it to well behaving adults.

Items: 1, 2, 3 are a 4 collectively. Item 4 is not relevant due to the nature of our population "independent living" however, the staff is very aware of all resident's weaknesses or challenges and try to stay cognizant of their needs. Rate this as a 5. Item 5 is somewhat different there are quite a few times that food items shown on the menu are not available or are in short supply and run out during a meal. Item 6 has been great -- a 5 we have had an Elvis impersonator 2 weeks ago and the Jacksonville Symphony's string quartet appeared last week. We have weekly Happy Hour each Thursday with a disc jockey for a 1-11/2 hour show other activities are introduced ad hoc such as balance training etc. this is a 5 for item 6. I Item 7 Value I feel the all inclusive price is great because we have no surprises. this is a 5!

Care & food did improve. The management does listen and will improve the issues (if you talk to upper management). Make sure they are certified and or trained properly to assist for certain conditions. Like my mom was wearing a back brace after a back up operation and they were unable to put this brace on properly and none of them said they had ever been trained.

The staff ( aides, housekeeping, activities director, and food service) are all friendly and helpful. The cost was reasonable, but now prices have exceeded cost of living.

We are enjoying Portside, the staff that deal day to day with my parents are wonderful, kind, empathetic. While the medical staff are good, they are not easy to get ahold of so I haven't enjoyed that as much. The front desk people are wonderful and nice with my parents, the dining room staff have lots of patience! We have enjoyed the food here, surprisingly. The homemade soups are very good. My father is dying, but we will be keeping my mom in the same lovely two bedroom unit. It's large and airy.

The food could be better but the staff and residents are welcoming and friendly. It isn't in the best area of Richmond but is close to Chippenham hospital which is a plus. Also the emergency button they offer as a benefit of staying there requires a monthly subscription which is not made clear at first.

Staff members are nice and the facility is nice as well. My only issues are that the lighting in his apartment was dusty when he moved in. He is in a handicapped apartment and in a wheelchair but has a top load washer. We asked for a front loader when he moved in which was late October. He never got one.

A good place, pretty girls

The Sumter Senior Living community is very nice, very clean, quiet and spacious. Our loved ones room is very large for the money - also vs the other places we priced. We would recommend this community to other families.

If you are looking for a place for your aging parent, look no further. My only wish is that she would’ve moved in a few years earlier. Everyone there, from housekeeping to marketing is welcoming and genuine.

I am currently a resident at Woodhaven Village. Overall, things have been good for me at this facility. I would recommend Woodhaven Village to others.

Easy to get along with. Caring for residents both assisted and independent. I toured other places and felt comfortable in the environment and like the ranges of living costs and expenses.

It’s very friendly place to live. The staff is very good. My cat loves it here too!

I like it very much, everyone is so nice and keep busy, it’s great! Been here 6 years.

Lots to keep you busy here at the summit of fort Myers!

Residents and staff very friendly- I love it here!

It’s very comfortable, lots of activities going on. The staff is so friendly!

They run specials occasionally. They have some long tenured staff. They communicate to the families about events and updates on the residents. Chef that prepares the meals. They do off site trips for meals, bowling and other things. Have access to medicine being provided to the residents through a 3rd party and medical care on site. Overall, it has been a blessing having my dad there.

We picked this community because of the, proximity to my personal residence. Value for services available to my mom with her current condition. And the staff was able to work with me to get everything set up. I would recommend.The staff is very friendly. Helpful.