Grace Management, Inc

The Highlands: place, staff and residents have been excellent! I would definitely recommend if: you enjoy art, music, gardening and the company of residents who are retired teachers and professors.

Yes we would recommend. Things are going very well at Woodhaven.

he facilities are excellent and the staff seems to do a good job. We have been happy with it!

The care staff is very sociable and with cheery personalities. The facility itself is also bright and cheery with lots of windows and light coming in. It is also a newer facility. There are three categories of living there which are independent living, assisted living and Memory Care. One thing I thought that was quite nice was that they have a group of volunteers from both the independent living and assisted living that volunteer with activities for the folks in memory care. There's also an enclosed outdoor area off of the cafeteria that has pretty flowers and plants. My mom and I sat out there quite often and enjoyed the weather and the foliage.

Quality of care I didn't need any care. There are some people in here that are part of vulnerable getting quite a bit of care, but I'm not one of them so I can't tell you about that. I do see people who don't know where they're going and I don't know why there's not someone with them, but I don't think it's up to this independent Care I think it's up to the private care that they're supposed to pay for and receive, but I don't know. I would say a four for administration only because there's one top person here that could be a little bit more friendly. food I would give it a 3 only because I have been at [community name removed] which is up on the 202 and Valvista right across in Mercy Hospital and their food was unbelievable. The two things that I had a problem with that as far as food is they serve the same thing at lunch and that they serve at supper and sometimes they're out of things before you halfway through dinner so dinner starts at four come down at five there are some things you might not get but don't blame it on the employees [name removed] the guy in Charge does a fantastic job with what he's given. I don't think they give enough money towards the food. I think that's the brookdale's total problem. activities again if you compare it to some of the others, they don't try very hard to help people get out of here. They take him to Walmart and stores like that but what about if you wanna go to the ball game they probably help you get a ride there cause they have a contract with a company not not Uber but you're paying for it. The other place I was at Woodford out once a month, a list of all the things happening in Phoenix even as far as one of the best live theater shows downtown at the theater to sports games whatever was really going on in Phoenix they printed out a list and you could check off your name saying you wanted to go they would add the price to your monthly bill and then take you and bring you home. There is no such out of network here so many miles is about all that they do. I think they need to do things that get people out more than just going over to the shopping center or out to lunch for example there was a flute show at Mesa community college I would've liked to have gone but getting there and coming back I could use Lyft, which is the company they use as far as getting a ticket that would be up to me but with another independent living facility around here, they would take total charge of it. That would be on one of their list as to what's going on this month in Phoenix whether it's Tempe or whatever. other than that, most of their activities are bingo and card games and exercise which I think 90% of the other ones have that's one thing you might wanna check out if you were going to stay within these four walls because after a year you're really going to be looking for a little bit more activities and you're going to get this is just the basics. as far as value for the money, I would give i 883 these kitchens are ancient. I don't know if that's because they think people never cook, but there is no icemaker no dishwashers no garbage disposal and the counter space is minimal at least if you can put a couple plates on there you'd be lucky even the independent living down the street over there off of Mcdowell. I realize it's only five or six years old, but they have a beautiful kitchen and it's $1k a month cheaper you probably already know that.

The size of the unit is good for them. Of course they would like larger because they are you still living in a house their entire lives so that's understandable. Mom loves the activities she really enjoys bingo. Sometimes they have an art class. I don't recall specifically what like a painting or something what she's enjoyed. They also have horse racing. She also loves that there's a hair salon because she can get her hair done once or twice a week which makes her feel good. It would be nice if they could start a book club or perhaps have like a mobile podiatrist unit to properly trim the toenails as I see that as a challenge with our seniors. Dad really enjoys the fitness center. He wishes there were more equipment to use but he goes almost every morning. I did notice upon my last visit that on the weekends, the laundry room garbage is not being emptied and it's literally piling over. Also, I had put in a maintenance ticket because one of the dryers in the laundry room near my parents really doesn't work well and from what I understand it still wasn't fixed.

I am very pleased with the facility. My backyard is like a well-groomed park, full of birds and squirrels. The food is enjoyable and most of the people are friendly (there's always some who knows it all). Thank you for helping me find this place.

Staff is wonderful and caring. Rooms are nice. [name removed] has a nice one bedroom but the studios are nice as well. The food is good. They do have things for the residents to do. My brother just doesn't attend them very often.

This is a nice place to live. But, I am not adjusting well. It's clean, very friendly, has LOTS of varied activities. It's a little more expensive than I would like and I wonder how I will be able to afford it with the raises in rent yearly. I don't want to build the place up but it is comfortable.

Residents well taken care of, facility kept clean, food is excellent quality and great choices on the everyday menu. The facility nurse is skilled at coordinating care between doctors, hospice care etc. She provides complete understandable information to me when I ask questions. The staff is very friendly and treats the residents with kindness and compassion. The Administrator is always available to answer and questions or concerns. Activities are varied and fun with exercise, crafts, games, musical entertainment and trips! I am glad I choice this facility for my mother's remaining years.

Great facility - food is good. Don't wait too long to move in - in order to take advantage of the activities

What they could improve on would be less fatty, greasy, salty food. The billing processes. The jacuzzi needs painting. Quicker food service and less cranky staff

Sedgwick was good if the resident doesn't need any help. Mom's dementia was getting worse quickly. Her room was very large even though it was a studio. It was like a nice apartment. Plenty of storage. Closet in bedroom area and a large walk-in closet by the door. Kitchen was small, but adequate. Three meals a day in the cafeteria and several activities. Sedgwick was receptive to residents concerns and encouraged input. There were several town hall meetings for residents to share what was happening.

The staff is very welcoming of family visitations. They celebrate every one's birthday in each month with a special dinner. Or DR Supv/Head Chef [name removed] is very nice and has weekly meetings with residents regarding everything having to do with the DR and food. Or activities are what people enjoy the most and every one, everyone is very friendly. Actually before I moved here 1 year ago April, I visited 5 facilities and this one was the most friendly. But, other than the Residence of South Hills Resort that was way too expensive, this is the all around best one.

Staff seems to be good people that will help in any way they can. All is good.

The piping in the AL building was being replaced on the second floor when we arrived, and we experienced cold showers for 13 days. The problem was a stripped valve. — not the piping. Three days after moving-in, our account was debited with no previous warning or explanation for an additional amount. The initial quote I received and for which I wrote our first check was incorrect. For three months, our rental invoices were incorrect — my account became my husband’s and his mine, which affected the amount sent to our long- term ins co for reimbursement. The new computer system did not save the data. Med aides were caring and good to us. The nursing staff was good. The dining room staff worked hard to please. Some meals were too spicy. Housekeeping was a big help by changing sheets weekly. A laundry room on each floor was a plus. More challenging activities other than trivia, movies and music would be welcomed by all. The CEO was available, and the receptionists welcoming.

I think the sales person (she is no longer there) was very pushy and said things to get me to sign. She was put in assisted living but at her first review, the staff put her in memory care. There was no meeting beforehand with me and not a very satisfactory explanation to me as to the reason why. I did not get to see any paperwork. While in assisted living, she had an incident where she got too hot while I was drying her hair and passed out. The emergency medical watch she had on was not working and I had to go out in the hall and scream for assistance and it took a while for the ambulance to come. It was on a Saturday and staff didn't seem to know what to do but they had her record which said DNR so they weren't going to do anything! I kept calling Faye's name and hitting her and she came around. At first in assisted living, Faye stayed in her room in the bed. I don't think they had much going on or it was early in the morning for [name removed]. When she moved down to memory care, the residents sat around in the big activity area a lot. There was a price change too which was another reason I moved [name removed]out.

The overall facility amenities and activities were the reason we chose Portside at Grande Dunes. FYI of all the facilities that we visited in the Myrtle Beach area this was the nicest by a lot.

There are some things about Brookdale Springs I wish were different... but the monthly cost would probably be much more for most of these things. 1. The eating times are pretty limited in about a 2-hour slot per meal. Residents can choose 2 of the 3 meals offered each day, which is sufficient... but if you miss a timeslot... you have nowhere else to go until the next meal time. Other places may have a small cafe or somewhere so a resident can get/buy a piece of fruit, pastry or a sandwich outside of the regular meal hours. 2. Although a resident can sign up for a trip to a grocery store, drugstore, etc., my mom lived in a reasonably priced senior living facility that had a small store where she could purchase a birthday card, laundry detergent or a candy bar when needed last-minute. Brookdale has no such shop. 3. Speakers come to Brookdale Springs occasionally. Other places have monthly speakers. 4. Maintenance, food servers, front desk, physical therapist, housekeeping and other staff members at Brookdale Springs are usually very friendly, courteous and helpful. After hours needs are sometimes difficult to reach for an unexpected sudden need-- such as spilling something on the floor, etc. Also, some services take a week or more to be on the list for assistance...after all, there are over 200 residents all needing help with their computer, for example. Families should be aware, too, that a resident's satisfaction with the facilities will depend, of course, on each resident's personality and level of personal interaction and ability to adapt and take part in the activities that are offered.

They've been experiencing a lot of turnover and good help in memory care is hard to find. Yes, I would recommend this community to other families based on our experience. They're still in better shape than many of the others