Grace Management, Inc

We had a little bit of a rocky start, and I think their communication with new families could be improved. But things have settled down a bit, and in the end, everything has turned out well. The staff really love my mother. I appreciate the cleanliness of the facility. And they do well with activities for elders.

Decent place for a loved one. Food is ok not tasty and gourmet. Plan way ahead if you need a bus ride to a drs appt make sure the ‘big’ bus is operating. Had a bad habit of not being working or the on duty driver can’t drive the big bus… WTF ? Major continuous turn overs . Company cares for their bottom line and not so much the people who live there

Our experience at has been pretty good. My loved enjoys being here. The community has lots of activities for the residents to participate in. My loved one enjoys the comradery and the social aspect of it. The food is really good. The housekeeping, changing of linens, all the meals, activities, transportation, the apartment, and utilities(except for a land line, cable, and internet) are included in the monthly price. The only downfall is the cell coverage isn't the best. The building has internet in the entry way, but it would be nice to have it in the entire building. There is a washer and dryer room on each floor. There is a kitchenette in the apartment for the residents to use.

The facility has bright, open spaces and is exceptionally clean. The staff are friendly and welcoming. It's a little on the pricey side, but the resident rooms are oversized, which is nice. And his laundry facility is inside his residence, which is great.

The new director, [name removed], has made a world of difference in this facility. My mom was the third resident to come into the facility when it was first built 4 years ago. The place went down hill real fast shortly thereafter but turned around once the new management company and director arrived. The food has improved. They have hired caring staff that respond to call buttons with 10-15 minutes. The facility is clean. Activities are varied and enjoyed. The director and her administrative team lead with "resident safety and care first". They are professional and genuine. To achieve that, they hold the entire staff accountable. For those who have no desire to do their job they should leave and have. Those who have a keen eye for quality care, embrace their positions and can follow the rules of the road happy they are there taking care of my mom and hope they stay.

Overall, it is good. The staff is warm and welcoming. My loved one enjoys the food, it is excellent. think that before and after meals the residents hands and mouths should be cleaned. The laundry comes that does not belong to my loved one on numerous occasions. Some of his sheets, towels and are missing through their laundry service. So, now he doesn't have them anymore. During one of my visits, I found my loved on soaked in bed. It was around 11 am, he didn't have breakfast. He had 2 pads wet underneath him, 2 briefs on on top of that. That is one time that this has happened that I know of. I don't know how much food he is getting. I get different feedback from different staff members. One said he was doing better and then another said they were having issues with him being combative. The staff member said when he is combative, they don't force him to do things. The staff needs to be better trained to deal with Alzheimer's diagnosed behaviors. The previous director told me they would take memory care residents on field trips and that never happened. The app sagely is not accurate. They would add my loved one attended something when I was there and he didn't. It would be great if he was actually participating in these things like they claim he is.

They have care services through a 3rd party. This is a good option for independent living. I would recommend this community to others for their loved ones. The staff is friendly and caring. This has been a good location for the family. The food is good and high quality for my loved one. The variety could be improved over time. There are special events and meals for holidays as well. The transportation is okay that is provided.

My loved ones started in the independent living section in a two bedroom unit that was bright and cheerful. The management team made the move-in process seamless and even gave the reluctant pair the option to move out if they did not like it. The staff was always there to assist while letting them maintain their independence. Sadly their memories faded and they made the transition to Memory care in close consultation with me. The move was seamless and the care team made sure the pair remained together in a two bedroom apartment. Similar to the independent living section, the staff makes the difference! While residents are in various stages of memory loss, they make a point to to meet the needs of each resident, offering various activities and mind stimulation appropriate to their memory state. They also make a point to get to know each resident and their families personally, creating a family environment. Overall, I feel very comfortable with my loved ones living here.

I would recommend it.

The Highlands is not a brand new facility, they could use some updated in a few spots which they are working on. Currently they have started updating the fitness area and pool area. The facilities are very nice and as to be expected. It seems like they are doing everything and have the tools to get things done. Our loved one does say something the meals are a hit or miss.

Everyone is very friendly. This is an older community. They sometimes have a hard time with sinks draining. The food is plentiful, delectable, and good here. They also have anytime dining when available. I came here because of the amenities. There is dancing, a library, a theater, a gym, fruit bar, and more for the residents to participate in. The coffee stand is good.

More activities are starting back up again after covid. Check it out and see if it's a good fit for your family member. It's a good fit for my loved one in memory care. The room is very small.

This community was too independent and not enough care in house for my loved one.

to anyone considering, I would advise you to make sure you have a lot of money, as Northgate Park is not cheap to live at or move into. assisted living communities can be expensive, and Northgate cost no more than any other place. the staff are pretty concerned about the people who live here. there was some confusion about a few things initially, but I just considered those to be growing pains. overall, my experience here has been good so far.

I really like this community and the assisted living community they need to do some more work on. My loved one was really bad and they didn't deliver food and I didn't really feel like it was an assisted living floor in my opinion. I just felt like she needed more help than what they were giving my loved one. The staff were really wonderful they just need to work on the assisted living part because it is not really assisted at all. The residents that I interacted with here seem to really like it here.

This community is good as anything in town and works out for my loved one. Some of the staff are really good and some of them are not. My parents wanted to stay in the room and I felt like they did not do a good job of encouraging the residents to come out. From what I seen there were games, and movies and more but nothing outside of the community and very stimulating for the residents to do. I just think that they could have more activities.

Upscale and multi-story community. It was too far from church and this was the downfall.

We thought this community did a great job taking care of our loved one. They were always very conscientious when it came to the level of care our loved one needed, she was always clean and well dressed. She was vegetarian and we always appreciated at meal times there was always a vegetarian options. We do wish there was more activities during the evening.

I think they have changed general management in the facility since we moved in. One of the things my mom really wanted was the spa baths and the guy that showed us around said it would be no problem, but that has yet to happen. That has been the only disappointment. I think they could benefit from a new resident orientation program. Overall it is a very friendly, nice, and clean facility.

We chose Point Pleasant because we needed assisted living included and [name removed] is here to help if you need it. If you are in this vicinity, it is in a nice location. I do know that the food has gone downhill since we moved her in. Overall I would recommend to others looking.