Grace Management, Inc

This place is garbage. The food there is terrible. They keep telling me it's low sodium, but I went in there one day and they were serving sloppy joes and potato chips, it was loaded with salt. They have a menu of all the choices you should have, but when you go in there they don't have those choices available. The wellness director will tell you she is going to do things, but then she won't do them. There are a couple of people that are really good, and Marcy is fantastic. After the first week we were doing so good, but then things just went downhill and it was like, good luck getting Diane to help with that. It was an awful experience.

We weren't happy with them. They weren't giving him the one on one time that they were supposed to, based on the level of care we were paying for. They weren't giving the medications like they should have been. They never told me that there were problems, until it was too much to handle. They were not able to handle the things they said they could. They were definitely understaffed. I think they may not be quite trained to handle the level of care that they say they can. They charge a pretty high price, too. It's clean and looks nice on the surface, but everything else was missing.

Overall my experience was Sterling House of Bartlesville South was not a good one. The facility itself seemed nice enough, it was clean and the aides were friendly. However from the beginning the sales process just felt shady and high pressure. The representative from Sterling House really pushed me towards this specific community and shut down questions I had about other locations. I also was not happy with the nursing director, I only spoke with her briefly when we moved in, and then never heard from her again. They were also not clear with the billing process, there were charges they did not do a good job of explaining, and there was no option for refunding any portion of the rather hefty bill, despite my loved one passing before they had been at the community for more than a few weeks.

I took my mother there for 1 week while I went on a business trip. At the time she was using a walker and needed help transferring. I gave strict instructions that she should not get in and out of bed on her own....and needed help getting to the toilet in the middle of the nite. Mother says she rang the bell and no one came for quite some time so she got up on her own........and, of course, fell and broke her femur right at the hip (doctors were able to repair with only pins, not full replacement...thank God!) And, I had to cut my trip short. However.....what happened next was the most disgusting part!! They blamed my mother and denied any responsibility. The Head Nurse even visited her in the hospital (without any notification or permission) and tried to get Mother to admit she was to blame, even while she was drugged on pain medication. I spoke with my attorney and he said we had a case.

We are moving our loved one out. They had her mediations so screwed up it was unbelievable. They were not giving her some medications and then overdosing her on others. It is frightening. I would absolutely not recommend this facility to others. The issue is the executive director. Her response to my question when I asked how do we make sure this does not happen again was this: "We are humans who make mistakes we cannot promise that it will not happen again." We took back over her medications because we do not trust them.

Things have gone downhill

I would NOT recommend putting your loved in Portside facility in their Memory Care unit. The staff is awful and wont do anything unless asked. The staff is nothing more than not very good housekeepers at best. They are also they are woefully understaffed. The facility is new and nice and not run well. Anywhere is better than this based on the care provided.

One of my biggest problems i had with this community was the cleanliness, at one point there was an infestation of insects. The staff members weren't all perfect but most of them were fine and did their job as well as they could. I only had a problem with on individual. Some of the food they served was bad and past its due date. There wasn't to many care services, i did have to pay extra for the laundry which they took care of.

It was fantastic for a while and we overlooked some of these things because she was happy here. They do not fix anything. She had ripped screens in her room and the lights would go out in her apartment and they would not come to replace anything. The rooms are pretty old, they do not repaint or clean any of the rooms before new residents move in. They are also supposed to clean weekly but all they do is vacuum. My mom has been locked in her room for the entire pandemic so her meals are served in her room and she is not allowed to come out. Since the food is being stacked up in the hallways now, my mom now has a cockroach infestation. It has been a nightmare and we are taking my mom out of here. I would never advise anybody to send their loved ones here.

My mother moved into The Residence at Whitehall during the pandemic and they did not notify us when we were looking that they had two patients living there that had the coronavirus. My mother was very upset and we moved her out immediately. My sister tried to contact the director and have not heard gotten a call back.

This facility will sell you a bunch of goods, but they won't deliver. It use to be a wonderful facility 3 years ago before Grace Management took over and began cutting staff, reducing nurses, and replacing them with less qualified folks who essentially can give medication. Family members complain, but it goes nowhere.

They gave us very short notice for when we had to move my friend out of the community and would not take her back after her stay in rehab. The dinning staff, cooks and servers were excellent. They did keep the community very clean. They did have activities available for the residents to participate in and my friend was involved in some of them.

My Dad has lived here since fall of 2015. The previous director was a nurse who truly was a caretaker, and that trickled on down to all of her staff. It felt like a loving environment and each and every staff member treated family with respect and showed personal interest in residents' lives. They used to stop in, just to see how my introvert Dad was doing. Random acts of kindness, very dedicated people who worked hard to maintain a high standard. Dirigo Pines is not what it was before Grace Management took over. There has been a near-total turnover in staff, as far as I can see. And my Dad is in a memory unit where consistency really matters. I cannot tell you how many times we have asked for a schedule to be maintained simply to cut my father's fingernails and toenails. They can't manage it, despite family repeatedly asking for it to be set to a calendar reminder somehow. In these COVID-19 days, I've called his "neighborhood" and left messages on their voicemail and my calls aren't returned. His doctor reached out two days in a row to their Coordinator line to set up a Zoom appointment for my Dad. I likewise emailed the nursing staff ahead of this appointment, due diligence as it was a new thing to have a remote appointment for Dad and he doesn't do well with surprises. No one responded until it was too late and the response was I didn't get a reply because of "staff cutbacks" and "we don't have any appointments scheduled for today." If family and doctors can't reach a human when they need to, in a timely fashion, who is looking out for our vulnerable family members?

My Dad has lived here since fall of 2015. The previous director was a nurse who truly was a caretaker, and that trickled on down to all of her staff. It felt like a loving environment and each and every staff member treated family with respect and showed personal interest in residents' lives. They used to stop in, just to see how my introvert Dad was doing. Random acts of kindness, very dedicated people who worked hard to maintain a high standard. Dirigo Pines is not what it was before Grace Management took over. There has been a near-total turnover in staff, as far as I can see. And my Dad is in a memory unit where consistency really matters. I cannot tell you how many times we have asked for a schedule to be maintained simply to cut my father's fingernails and toenails. They can't manage it, despite family repeatedly asking for it to be set to a calendar reminder somehow. In these COVID-19 days, I've called his "neighborhood" and left messages on their voicemail and my calls aren't returned. His doctor reached out two days in a row to their Coordinator line to set up a Zoom appointment for my Dad. I likewise emailed the nursing staff ahead of this appointment, due diligence as it was a new thing to have a remote appointment for Dad and he doesn't do well with surprises. No one responded until it was too late and the response was I didn't get a reply because of "staff cutbacks" and "we don't have any appointments scheduled for today." If family and doctors can't reach a human when they need to, in a timely fashion, who is looking out for our vulnerable family members?

My mom was at Elmcroft and it is 100% horrible. The nurses and caregivers lie about the care they provide and the salesperson washes her hands of you once she's sold you this disaster if a place. They kept my mom alive while in respite but her room was almost always dirty and smelly. She always looked disheveled and they did not wash her face every day, keep her hydrated or engaged. They are LAZY about the care they provide and did not follow through with their promises. DO NOT FALL FOR THEIR SALES PITCH! IT'S A BAIT AND SWITCH and if you care about your loved ones, don't trust them to do the same.

My mother was a resident at Town Village for six years. Unfortunately, she recently had to move to assisted living. Town Village represents to their tenant's that if they are absent from the facility for 5 days they will receive a meal credit on their billing statement. However, they have failed and refused to abide by this policy. They also bill for meal delivery services in a way that is confusing and difficult, if not impossible to dispute. It appears they care more about their bottom line than they do about their tenants. If you care about your loved one I would advise you to proceed with great caution if you are considering Town Village, Vestavia Hills. Beware of wolves in sheep's clothing.

Stay away,kicked my mother in law out for falling down.Gave her 24 hours to pay for 24- 7 care or find a new place to live.By far the worst place we have ever experienced.

My father was there for 6 months and it was great until he passed away.The staff was sympathetic and caring.Now however there has been constant turnover with staff and they do not do the basic care. Their memory care facility where my father was and now several other friends is more of an afterthought. Some of the staff are gruff and rough.People with alzheimers do not do well with change but that is not a priority any more.If you have a memory care facility the staff needs to be attentive,patient,and on their toes.They are charging alot of money and the staff is not giving basic care as in cleaning patients well,making sure they eat and drink enough. I know it is a tough job but these are human beings and they are your responsibility,we trust Celebration to take care of our loved ones. They need to do everything in their power to keep good staff and ditch the bad.I would not recommend their memory care to anyone anymore.

Very shady not worth the money at all...

was invited to a crab fest by my uncle by 530 of a party that was to last until 7pm there was no food. the crabs were outside with no warmer or ice. the so called chef{absolutely not even much of a short order cook} was drinking and didnt care that nothing was left to eat. the folks serving the food were great and apologized but they were not to blame . [name removed] was the one that was supposed to be the chef. it was pitiful to see these seniors looking for what was promised to them and they didnt have even a third of what was needed. i complained to the chef and he ignored me and obviously did not care. we are moving my uncle to another home and hope all others follow suit .this place is terrible.