Grace Management, Inc

I have moved my parents to another facility. The care is much better and the caregivers in general are more compassionate and clearly trained better. At Rivertown Ridge the Health Care Director was let go ([name removed]). This is a blessing as the med carts were disorganized and care inconsistent. My mom did not receive her diabetic meds for 8 days. Just one unfortunate example. [name removed] and [name removed] have taken over [name removed] duties and will do a much better job, but we could not wait for things to get better. Family need to visit often and double check meds wherever you go.

I am saddened to write this review. My Mom and Dad have been associated with The Highlands for 40+ years. While marketed as "home" it is far from it. While in IA, Mom fell and broke her hip requiring surgery and extended off site recovery. Once cleared to return, The Highlands leadership deemed Mom too far gone mentally and physically for IA and put her in Governor King (memory care) where they touted extra loving care, lots of memory stimulating exercises and chances to interact with lots of fellow members. By sticking her in GK, they separated my parents from each other (not allowing co-habitation) -- the first time in 68 years! Their extra care amounted to clinical and regimented marches to/from meals, sitting at tables where no one talks, watching TV as mental stimulation and bedtime at 7pm. The Head of GK (with no medical background) holds a TON of power over how people live out their lives. Not to mention it is outrageously expensive! They are now thriving in new IA!

First, my deposit was lost by Brookdale and I was humiliated by receiving a collection call for their error. Issues are Maintenance. I have had to hire professionals at my own expense to get things fixed. The dishwasher is broken - two weeks now. Kitchen Faucet leaks and handle is hard to pull out. I had to put drain cleaner down drain when it kept stopping up - my expense. New faucet is also my expense. Freezer needs repair. Never taken care of. Bathtub water came out black, but didn’t matter as it had no plug to take a bath. One window has terrible condensation. Switches don’t work, I don’t even know what most of them do and little concern was shown to help me.

It was a A horrible experience in my mom is no longer there. A number of times my mom fell and laid on the floor for extended periods of time before they discovered that she was there. The final fall and lay in there, She ended up in the hospital, and ultimately in rehab. She had an infection in her toe and was seen a podiatrist, They were completely aware of that and were supposed to check her toe daily. When she ended up in the rehab, they discovered that it had gotten infected. Do to not keeping an eye on it. And she had osteomyelitis. She had to then be on a pic. Line with iv antibiotics in excess of twenty days.

My mom has made friends there and she likes her little social group but she does keep to her apartment a lot lately because the communication has been so bad there. Many changes over the year, on the third exec director, and have had too many chef changes and some weeks without a head chef, food has been bad. She pays for the meals it is all included but instead she buys groceries and cooks for herself. They lost the cleaning crew and the regular cleaning schedule lapsed, also included in her monthly rent, they never communicated what happened or when it would restart. My mom moved in under a special rate, locked in for two years, it is almost [fee removed] for a one bedroom apt, it includes all amenities, meals, weekly cleaning and rides to appointments but as you heard, she is not using much of it. In one year I am sure her rate will skyrocket, other folks with a 1 bedroom pay over [fee removed]!! She won't be able to pay that, especially if things stay as they are! So many other little things, she is always calling and complaining to me. I had a long talk with the prior executive director but a week later she was gone!

My father was there, in assisted living. Food was horrible and institutional. Activities were quite limited for more active residents. Nursing care was poor. Medical oversight was poor. It is also very hard to reach anyone in nursing or management by phone or email, and emails and messages are not returned. My active father became bed-ridden and dehydrated with an undiagnosed urinary tract infection and overdosing with anti-depressant, and lost 10 lbs (wasn't ever weighed) while they told the family he suffered from depression. He ended up in hospital and then rehab and then we found a new ALF. I would never want a family member in a place like this.

I was previously a resident at Portside at Grande Dunes. I would not recommend Portside to anyone. The meals were very repetitive and not that good. The two of us were paying almost $[removed] a month and it is definitely not worth it.

Before I put my mother in an assisted-living and now a memory care, I heard so many horrible things about these type of facilities. In light of that, we search long and hard to try to make sure we found the best place. At this point, I’m not sure if there is a best place. From the beginning Celebration village Forsyth has had some of the worst communication that I have ever experienced. You have to beg and plead and throw a tantrum for someone to communicate with you about some things tha they were supposed to do in the first place. There is no one really there who takes responsibility or seems to play a role of authority where they make things happen, it just doesn’t exist. Unfortunately, I feel like this is another one of those for profit facilities that does not give a damn as long as they have the bare minimum of warm bodies working in the facility. And lastly, in this description It states that there are walking trails for the residence and that is a lie. There is not one.

My loved one was previously a resident at Prestige Assisted Living at Mira Loma and the experience was not very good and was overall poor. I ended up moving my loved one to a different place. Based on our experience, I would not recommend Prestige Assisted Living at Mira Loma to others.

BLSD feels like a prison! I have no freedom to walk outside. A Place for Mom marketing is too aggressive.

Don't go there, too big and they just lose you.

After living 80+ years through the depression with next to nothing, and building from scratch their life savings to pay the exorbitant amount Point Pleasant asks to live there, given the meager tasteless thrown together food they offer at meals is absolutely criminal. I am disgusted by the greed of holding out on hiring a decent chef to produce good meals for what could and should be the highlight of these resident's day. They are constantly out of the most basic food items and will get anyone who is willing to cook, even waiters who have no experience cooking. To add insult to injury they raised the rent hundreds of dollars per month recently. This is totally unacceptable, and they should be ashamed. Sincerely, an angry son

I would NOT recommend this place at all. It starts with the Executive Director- he needs to be in charge and have difficult conversations with staff.

The girls on the floor are awesome... My Mother has been there for a year and well taken care of by the working girls... The office is another matter... They have an attitude with me for some reason... The head nurse had me wait for 2 hours to answer questions regarding my mom, and never showed up.... They don't keep you up to date, especially if your out of state... They know I'm 3000 miles away, so treat me like garbage... Like I said, the girls on the floor take good care, but the office people suck... They will suck all the money from you but don't inform or care at all...

Hire a new chef? And the food is awful. Either over done or raw. Everything is high starch fried or a casserole. Chicken/ pork four times a week. The only good meal.is breakfast. Special events price goes up and food bad. Undercooked potatoes and asparagus at mother's day. Why can't they swap rice for baked potatoes?only a half potatoe ? No gluten free, heart healthy, diabetic menus! This is not a healthy senior diet. Think twice before moving here. Dinner is suppose be a social enjoyable relaxing experience. Right now it is top concern for all residents and many thinkingoving due to the awful food Reservations are required and you have sit where they put you. You can't choose who you eat with. It's not a good experience. Example Lasagna with macaroni salad yuk! Not on any diet plan we know of Special events and rooms are great. Too bad can't eat

The workers only come to get a check.

I would let others know that independent living and assisted living are all together. And if you're in independent living there is absolutely no interaction. Another area they could improve on would be the activities, I think they need to provide more of them for the residents. I would not recommend Camellia at Deerwood, I am wanting to move my loved one soon.

No program or fitness director-Broken exercise machines in fitness room for last six weeks-No cleaners, ATM, salon for nails/massages any longer; Exec Director hides in his office all day.

Management is new and not very productive. The head nurse was excellent, but she was discouraged with management and left. Due to a lack of staff, my mom fell several times and her last day there she was on the floor of the bathroom with a bump on her head at 9:00 am. No one checked on her that morning or fed her breakfast. I do not recommend this facility. It would be better if they had a larger staff. The residents were always falling due to a lack of supervision.

Our family had an in person tour with The Ranch Estates community and the place seemed cold, and the person touring us was new, did not know a lot. It was dark, depressing and smelled of disinfectant.