Grace Management, Inc

This is where we currently live but are thinking seriously about moving out because of lack of service. Dining is typically an one hour process. Sit, wait 15 minutes for a server. Give order for liquids and food. Wait 15 minutes for liquids, another 15 for food. If you didn't specify when you wanted desert to appear, wait another 15 minutes. Expect one or two items to not arrive as ordered or appear when not ordered. Of the most concern, timeliness of caregiving. Some caregivers respond in 5 minutes or less, if only to do triage and let us know where we were in line. Other times 20 minutes goes by, then 30, then a call to the front desk for a welfare check on the missing caregivers. Now they want to inflict an 8% increase in skilled caregiving charges - to bring them back up to the level of care we've been paying for but not getting? Wine down Wednesdays, Happy hour and the activities keep us as entertained as we care to be. While the carpet should have been replaced 10 years ago and is not as nice and bright as others in the market, it is overpriced compared to other facilities.

Going in felt like a honeymoon stage. Right now I'm not real impressed with them. During the touring process, we made sure they knew faith was an important part of our loved one's life. I just wish I had known they offered only Catholic services, and no Protestant services. I think the staff try to be helpful, and some are better than others. They've been really helpful and accommodating in orchestrating and scheduling medical appointments for our loved one, which I really appreciate. That's a big feather in their cap. Also their activities are very good, and there's plenty for the residents to do if they choose to participate. One of the biggest sources of frustration is the food. It tastes terrible. They seem to pay attention to the four basic food groups, but it's just not tasty. While they do offer restaurant-style dining, my loved one has had to wait 40 minutes sometimes to have their order taken. You're required to be there at a specific time and then to be out in an hour. So they often don't meet the deadline through no fault of their own. It might be that the kitchen is short-staffed. Cost is another area of concern. We just received a letter stating that the care cost has gone up a considerable amount. Initially they gave us a discount on the rent, but then this huge care cost increase feels like a bait and switch.

The only problem they have is they're having problems getting enough workers due to Covid. The staff they do have are good. They try hard to do the best they can, and they work with what they have to work with. They're good people. Even the housekeeping staff are cool. The place is new, it's clean, it's very nice. One thing I didn't like is the doctor there. It felt like he didn't know what was going on with the my loved one. So if your loved one needs a doctor, you'd better take them to a doctor outside the facility. They also have a lack of transportation because they don't have anyone to drive the van, which has been frustrating since my vehicle is not equipped with a wheelchair lift. My loved one has some dietary preferences, and I feel like people don't understand and kind of poke fun, and they don't provide viable options. They serve a lot of meat and potatoes, which I think is pretty common at these types of places. I was not a fan when they changed all the Covid protocols when you come to visit. They automated everything, so now I have to tap on a screen to answer the screening questions, which is very unsanitary. And you have to wait in line for everybody using the machine, and put your face right up in it to register your temperature. I just feel that's very unsanitary. As far as value, the cost is high, but it's comparable to the rest of them. I just wish they had more people working there.

Ours was a very strange situation. We were all set to move in, and they did a virtual assessment on our loved one. They decided at the last minute they couldn't care for her and weren’t going to take her. So we had to scramble to find another place in a matter of days. I feel they left us in the lurch, and I'm not really sure what went on. I'm still scratching my head about it. . .

There is not a lot of activities or engagement in the community. Communication has gotten better since the director has come back. The food is really good but i would not recomend this community to others

At first, they were great, but things have shifted. They just made kind of a tricky increase in monthly rent. They're no longer delivering the food due to Covid, but they're charging an exorbitant amount to do so if you request it. They reopened the dining room, and now they're charging an extreme amount, hundreds of dollars, to deliver meals. Even if you have a medical problem. and even with a doctor's report, they'll still charge you. My loved one tells me all the time she does enjoy the food though. The issue I've had with the staff is they have not been very friendly, and they're not friendly with my loved one because they don't want to be delivering her food, so they have an attitude about it. But the building is very clean, the bathrooms as well. The overall surroundings are very good and very clean. They've already starting implementing a lot of their community activities again after everyone has been vaccinated. My loved one really enjoys those. I love that they also work with her to get her to all of her appointments. They're very good about that. She still drives, but they will take her.

Brookdale Springs Mesa is a very large facility with a lot of people in it and I do not think that my mom got the personalized care here that she needed. But I would still recommend to others looking.

The activities are good they have a men's club and Bingo. This is one of the reasons we moved here. The staff is extraordinarily nice and friendly. The community is older and you can hear noise from other apts. We have a nice patio to spend time outside

I wouldn't recommend this community. The food is terrible and is low quality, it has improved since I've been here though. The community is too expensive. It is overrun by bugs.

The staff was very nice and treated her well, and they are able to visit with outdoor visiting. I would definitely recommend this community

The community did not let us know they did not have an end of life care. They only offered care for people that are mobile and offered assisted living and this left us in a bind because they did not disclose that in the beginning.

The food is not the best right now and is not right for people with diabetes. The kitchen is not clean enough. The communication is not good especially with covid updates. Some of the senior staff seem like they don't have time for us and ignore us. The supplies seem to be lower than normal. We are no longer getting snacks or bottled water and we only can eat on their schedule which is 3 times per day but only 2 times on Sunday. I would not recommend this community.

I would check multiple times before contracting with them. We went through a multiple visits before moving in. They promised several care items to care for our loved one and that didn't happen. On the third day of moving my loved one in, they called and told us to move my loved one out since they couldn't care for them. I feel this is horrible because they did an evaluation and said they could take care of our loved one. We paid for a renovation of the room for my loved one. The community is not willing to give us a refund of the renovation.

All staff pleasant, good location. Except for Senior Living most entrees, soups and sauces too salty. Need nutritionists to make changes. Laundry room unattended! Filthy garbage all over. Machines dirty dryer dirty, needs repair for months. Door has to be prop to a chair to keep closed. Wrapped and garbage are left scattered always. Trash and garbage chute overflowing often! Cockroaches cited in the laundry room, trash area, and even on the first floor.

#1- friendly staff, great location. #2- Meals overly salted, vegetables always overcooked, no nutrients. Separating salt from entrees would be a better suggestion. #3- Trash chute mostly overloaded and Spilled to the floor. Left that way for days. #4- Laundry room tissues not removed from garments. Thrown all over the floor and in tumbler.

My mom moved in during Covid and has only been there 1.5 months so I don't have a lot of experience in the facility. Nursing staff, director of health and wellness, sales, move-in coordinator, exec director all wonderful. Aides are hit or miss. Some need to be more professional and the wait time on the pendant is long. I don't have history on much else.

The Atrium community in the beginning was outstanding, when we first moved our loved one in we were extremely happy. We were praising this place, our loved one was really enjoying everything and getting more social. However, they have not changed management and it has gone downhill. Our loved one has said the quality of the food as changed, and they are in the processes of getting a new cook. It just seems like they have taken a lot of fun things away. They did have bed bugs for the longest time, but now our loved one says that the overall cleanliness is fine. We believe they have been short of staff, but they are still friendly. Sometimes our loved one doesn't get her medicine delivered right away. Our loved one really enjoys bingo, and she loves the guy who sings there. He puts on little concerts where they have a happy hour on Fridays, they have also taken her out for ice cream. They also have chair exercises for the residents. They are really doing the best they can during this time.

Our loved one was only there for a week, and we had told the staff members we needed no laundry services and they either didn't remember it, write it down or ignored it, because we bought our loved one a couple night clothing items and they came out horrible stained. Some other items when missing. We came from our of town and had an appointment set up on a Saturday in the afternoon to tour the community and no one was there. From our understanding the week she was there, we believe the staff was friendly towards her.

Comparatively, I have looked many places and I would say it looks great, but looks are deceiving, it is not what it appears to be. I have been very impressed with the caregivers. The caregivers are good and caring but stretched to the limited and they are understaffed. It is not a medical facility in any way, shape, or form. The important and specific communication from management to the families is non existent and ,in fact, they are unresponsive.

Food is awful and price of apts are high. Might want to move out.They need to do some landscaping on the grounds and the Palms look awful