Grace Management, Inc

Nurse [name removed] does not check on patients after she gives medication in morning, patient was left in here care she refused to check on patient. Family asked nurse to do a wellness check , she didn't. Resident was on floor for hours before family got there. Executive Director only cares about profiting! The phone gets answered after 9am, there is no security m-F Saturday and Sunday no security! [name removed] is amazing because she is very good at telling all the things caregivers want to hear which staff members are not able to do, they do not have many workers. And Director of nursing [name removed] is not the best communicator, she only cares about documentation on covering the truth about Northgate as a whole, They need to be closed forever!and the pharmacy company that they are affiliated with will change the way the outside doctor prescribes to patients. I will never ?? recommend this company to my dying dog! I was told food is horrible! It's worst then military food, not much cleaning and the aids takes very long to come to resident room.

You get what you pay for, it's the cheapest place on the market for a reason. Flies are a constant problem. Mgmt. had an exterminator come in to get rid of them all, but they're back in full force, especially in the dining area. To sum up - this place is filthy. The carpets in these cabinets hallways really need to be cleaned, not just vacuumed. The cleaning lady, [name removed], is very nice. She does her best to clean, but there's too much beyond her control due to the deterioration of this place.

Beware. This facility is terrible. We got our mom out as the conditions and care are awful. Shit was on the floors for weeks. The management could care less. They make it look good from the outside but the food, care and lack of cleanliness are major issues. You don’t want a loved one left at Sumter Senior Living.

The memory care unit has 20 beds and there is rarely two people on duty to take care of patients needs. They do not allow bed alarms all pull for help alarms in the unit. While there, my has and fell numerous times and sometimes it took a while for them to get to him. He broke his hip and his right ankle while he was there. We were told they could not care for him with a broken ankle and would have to move him to rehab or pay a huge amount to have around the clock care. I moved him because neither of those options would work due to the added expense. We were refused reimbursement of more than $[removed] because they denied telling us that. Management bluntly called me a liar and also told a lawyer that I was lying about that. Please know, I did not lie to these people. Personally, I would not recommend this facility.

My 87 yro mother has lived here for 5 years. This was once the perfect retirement facility with wonderful management ([name removed]and [name removed][name removed]), but the new management is non-responsive and uncaring to the mounting concerns I have with this facility. Prices have risen and food quality, cleaning, maintenance and services have declined precipitously over the last couple of years. I could no longer recommend this facility as being safe for the elderly.

Our experience at Sumter Senior Living was far less satisfactory than expected. Beautiful building and grounds but that's all it has to offer. Poorly trained staff, mismanaged meds, roaches, lost laundry, sloppy housekeeping, up to 30 min call response, etc. Despite conferences with administrators who promised improvement, nothing improved. We moved our loved one out, he was miserable there. Too many sad, elderly, residents in the Assisted Living building didn't even notice. Independent Living building seemed to be better, most residents were more attentive to their surroundings there and thus adequate care was provided to them.

My husband died [date removed] and while in Texas for his burial I realized that the February fee of $[removed] was withdrawn from my bank account. When I returned I spoke with them about it and they said I would be reimbursed in 30 days which seems too long for their mistake. It is now March and no check and no one seems to know where it is or when I will receive it. I DO NOT recommend this facility. It's too bad because the actual workers are wonderful folks.

Stay away if you care about your parents or loved ones! My parents moved in about 2 years ago and it's been nothing but disappointing. The food is not much better than what I feed our yellow lab. Dog food! My parents are paying over $[removed] a month for a 1500 sq. ft apartment and refuse to eat in the dining room because the food is so bad. Last month, they had Covid and 3 our of 5 nights, they didn't even get the food they ordered to be delivered to their apartment. Now, the night before Thanksgiving, the elevator is out of order for the 4th time in 2 years. My parents are disabled and unable to get down the stairs so they are stuck in their apartment for the holiday. We called [name removed], the management company, and they refused to give us the regional managers phone number. The local manager is leaving the company (I think they've had 3 managers in 2 years) and never returned my call. I was told it would be fixed today and as of 7pm on Thanksgiving Eve, it has not been fixed.

My in-laws live here. The food is inedible. They can’t keep an operations manager. The elevator in building [removed] Is consistently out. Given most elderly don’t want to move again the Grace management team takes full advantage of that fact. Try calling corporate and you get the run a round. You can’t can’t a phone number for any of the senior regional operators leaders only email.

My experience is mostly with the memory care unit. Complete lack of communication, phone calls seldom returned . My husband was there for 3 months and was never shaved or had a haircut. He lost considerable weight, I was not informed his clothes were too big and needed new things. The Dr there did not accept his insurance so he was not seen by physician and I was never informed that he wasn't being seen. I was not living in the area and couldn't visit .

We no longer live at The Summit and would not recommend to any one. The place is more of an assisted living facility instead of independent living. Food was terrible. Many times we did not receive what was ordered.

Always check on your loved ones. Show up when the facility is not expecting you. Taste your loved ones food. Check their bodies for bruising in unusual places. Watch how your loved one reacts to staff and vice-versa. Are their hearing aides charged and clean? Are they being kept clean? Are their teeth brushed? Is their hair combed? Do your loved ones act unusually timid in their environment? Are they getting enough to drink? Are they getting their medications in a timely manner?

Unfortunately the travesty has been totally mismanaged as everyone was told the lock down was due to a flu outbreak. There is a complete cover up and staff change from medical director to executive director to food manager going on at this facility. Stay Far Far away..... I am trying to get my Mom out of there but I do not feel safe stepping inside that building. Do not believe anything they tell you there is a coverup going on here

I moved my parents from PA to VA and into Heritage oaks. when they 1st moved in food was great and service was good. Now the food is unelidable as is cold or burnt. staff does not wait on in a fast manner. My mom refuses to go in as her food is cold and she has dementia and gets agitated that it takes so long and is so cold in the dining room. Rent went up last year and going up again. i understand cost of food has gone up but my parents are unable to eat the food in cafeteria and spending money on groceries so they have decent food to eat. I really don't want to move them as they like their apartment and their neighbors but i also want them to have good food to eat. i am here every Mon Wed and Friday so can attest to the food and i am like everyone's niece and they all complain to me about the food and service in Dining room.

Our loved one h a s been there for some years. All was going wonderful until the past 6 to 12 months. Management changed 2-3 times, the kitchen was closed numerous days due to no employees, and residents were served sandwiches, only some residents were skipped. Chefs came and went, as did the house cleaning and personal care staff. There was no maintenance person to repair the broken showers, pipes, etc. Most heart breaking was the way some staff spoke to the residents. Demeaning, loudly, without compassion. Our loved one will be moving as soon as we can locate a new place that treat the residents as they deserve...with dignity and respect.

They are always short staff when I went to visit a friend of mine I got to see what it was about and the experience was horrible they were always short and food was brought out cold and hard to eat. When I asked to speak with the boss of the kitchen she was never able to come out and speak about the concerns. I witnessed staff get treated bad. They also got rid of some servers and it’s even more slow because they fired the best workers it’s just very unprofessional. My friend has been there for years and I hate to say they make it look like it’s a place worth living but in reality it’s a [profanity removed] show

We placed our mom here for a few months but had to remove her because it was horrible. The food is awful, the place is dirty. We tried to talk with the executive director several times but she was just rude to us. It's too bad, some of the staff are nice

The food isn't fit to feed hogs. The owner Grace Mgt is mean toward the residents. We are treated like inmates. The place is infested with cockroaches. The mental condition of most residents is so poor that they require nursing care.

They serve incredibly awful food. If you asked other residents that don't have dementia they would tell you. Also, they didn't keep my parents clean. They didn't involve them in activities very often. There were medication discrepancies and my mother's hearing aides were never charged even though they take them to the office each night to charge them. Also my mom and dad had bruises in unusual places. We also had to bring in water bottles for them because they said we had to. Very lacking in care. Also, when we moved them out a lot of their belongings were missing - a lot!!!

I do not recommend Northgate Park. Staff does not come when they are needed. Takes a long time to respond. Hippa violation. Sharing personal information with other residents.