Grace Management, Inc

Looks like a nursing home that was turned into an assisted living facility. There was no one there prepared for my visit, but the nurse on duty walked me around the facility. I didn’t see any rooms and didn’t receive pricing or other data. I was given business cards and asked to call the office M-F during business hours.

I am so frustrated with their phone service. Continual phone issues where I cannot get in contact with my in laws or the front desk! They are going to have a BIG problem if they do t get this resolved. Not safe for the residents!

I took a tour at Prestige, and it seemed like a nice community, but I felt that it had a cold feeling about it, and it was so big. I knew my loved one would feel like a fish out of water here, and it wouldn't be a good fit.

This place has assisted living as well as memory care. When you first walk in, where the assisted living area is, it’s nice. But when you walk into the back where the memory care is, it’s just depressing. The cleanliness was okay, it looked like it was kept up with, but the residents in the memory care looked like they were drugged and only slightly functional

The kitchen/wait staff are overworked and underpaid. The carpeting in the hallways is filthy! We used to like this place until we looked at other facilities.

A week ago I mailed you a card saying our food was improving. Today I heard the chef has been fired for spending too much. He did buy better quality when he could! You should always do a blind test unknown to the management. Appearance is all with these investment places.

I did not even go for a tour of this community. I walked in and right away noticed some cleanliness issues. It was a brief visit but I knew this was not a good fit for my mother.

we were thinking that this may not be a good fit

seniors sleeping in lobby area. seemed dark and gloomy with a lot of seniors in poor health. Beat competitor's pricing but seemed too desperate to get us to sign the contract. Went elsewhere.

For the long run I think it's okay. But it depends on the day. As far as watching her progress. I know it's not skilled nursing, but I would like to know if we need to move her up in care levels. When I look at 5,000 dollars a month, I don't feel like I'm getting that. I'm not real happy with them right now.

My mother moved into Camelia in December 2013. The facility is beautiful and the aparitments are very nice and they offer many activities and are building a beautiful pool. HOWEVER.... They are suffering from major growing pains. They are short staffed for everything. There is a 1+ hour wait for meals. There is 1 bus that can only transport 12 residents at one time to an outing. And there has been construction for a memory unit for 3+ months. The noise and banging is unbearable. Had this been disclosed we never would have moved my mother in.

I will be checking further; sounds interesting.

The biggest problem here is the dining room. Food good one time, poor another. Time for service is very poor. Sitting is predetermined. Trying to get a refill on a drink is a real problem. Clean place, but I found housekeeping to be minimal. Staff is great; dining staff needs a lot of improvement. They keep promising to work on it, but they don't seem to have much luck.

This is really for active seniors who are trying to pare down, for people that want to be out doing things all day. When we toured, the woman said that about 75% of residents were on a cruise! They only serve breakfast and dinner, and no lunch. Definitely more of an independent living for seniors who are still fully healthy, with no care at all. To me, it was very expensive for what you got. Most expensive by $1000 and you got two meals, and no laundry. Movie night is $5/person. It seemed like they would nickel and dime you. The facility was a beautiful, brand new facility, sparkling clean, but you are paying a ridiculous amount for it, and it's not a good value for your money. Maybe for someone who is well off, and needs a place to leave a few things and travel the world. They assisted living isn't open yet, but will be open in January.

This facility did not stand out. The location was convenient, but the fees were high for what you got compared to the other places we toured. It was not as clean or as kept up.

The Highlands facility is deceptively gracious, but unfortunately the clinical oversight and corporate direction do not live up to the surroundings. We had our mother there for six months and moved her because of the lack of seasoned gerontological providers on board, poor nursing/medical supervision, terrible food, mice in her unit, and skyrocketing cost with no methodology behind them. The facility is now under the management of Grace Management and has gone rapidly downhill. They cut corners on food so badly that we ended up cooking meals for our mother because it was so unhealthy -- even though we had to pay for it. Greasy fried foods, terribly salty preparations, tough meats, soggy canned vegetables. Really bad institutional stuff. Also, the entire clinical staff was fired overnight with no explanation, leaving residents wondering what was going on. We were part of an exodus of people, fed up with the corporate-profit driven environment and lack of personal attention. One exception was a couple of very sweet personal caregivers, who, unfortunately also did not stay over the long run. We found a marvelous new place for my mother with twice the space at a savings of $300 per month. The meals are restaurant quality, cooked by a wonderful chef, and there are 3 RNS on rotation at all times. We couldn't be happier we left Highlands.

Having been a resident here for almost two years, I felt the need to offer my opinion about this facility. In general, my advice would be to get whatever you are told or promised in writing, signed and dated. When inquiring about benefits, I was told that a manager would be on site at all times, and it started out that way until we were informed that managers would now be living off site and we were given Great Call buttons to press instead. Food service was touted as a plus, but that has deteriorated. "German" cockroaches have infested the building, and although my apartment has been sprayed several times, my caregivers or I manage to kill a few just about every day. The toilet in my bathroom has come loose from its seal at the floor, and although this has been reported, nothing has been done to repair it. I live in a "handicap accessible" apartment, but the bathroom is not ADA compliant. I have spent hundreds of dollars of my own funds installing additional grab bars. A strip at the entrance to the bathroom continues to act as a barrier, though this too has been reported to management. A problem with the entire HOLIDAY organization seems to be systemic. Local managers are given responsibility without corresponding authority to act. Suggestions from residents for improvements, such as the convenience of an ATM in one of the common areas, have been denied at the corporate level. Yes, I have decided to move to some other place, and I cannot in good conscience recommend Augustine Landing to other seniors.

While Elmcroft of Tempe is a beautiful assisted living facility, lovely decorated, and very neat and clean in the common areas. Since, my father has moved in we have found the personal assistance care lacking. There are just not enough caregivers to assist all the residences. We have had to ask for his sheets to be changed, the room and the bathroom to be cleaned. The sheets on his bed had not been changed in over 3 weeks. In addition, there housekeeping in the residences rooms is not kept up as was originally promised to us when we signed our father up to stay at Elmcroft. If it were not for us family members coming in and helping our father shower, change his clothes, and shave. His personal hygiene would not be taken care of. Also, there is the issue of staff changes, the caregivers are over-worked and underpaid and often do not stay long. On the upside, the cooks are great at preparing and serve excellent meals. They are very personable and take time to talk to the residences, finding out there likes and dislikes. The social activities, are also another plus for the Elmcroft, Larry does a great job of making sure the residences are able to participate in the activities. His planning of the social activities ensures that there is something for everyone to do. Then there is Laverne, the front desk greeter, office assistance. Without her skills, and helpfullness Elmcroft would be lost without her. She is the first person people meet when entering the front door. A warm greeting is always given, and she seems to know what is going on in the entire building. I also did not like the pharmacy Elmcroft uses to get the residences prescriptions filled. Although, the pharmacy AZ pharmacy? was suppose to match the co-pays. I found there co-pays to be inflated almost triple the prices that a regular local pharmacy charges. So we discontinued there pharmacy services. The waits for PRN medications are very long. Sometimes over a 45 minute wait. In our father's case, we had to hunt down the medication tech, so he could get his PRN inhalation treatment for his Asthma, after waiting at least 45 minutes for the tech to bring his medication. The only reason we are with Elmcroft is that our father loves the social activities and food. Fortunately, we are very active with his care and make sure he gets his personal care needs met; ie showers, changing clothing, personal grooming shaving.

They aren't what they claim to be. I was very disappointed with their level of service. Very poor

On the surface, Brookdale Springs appears to be a lovely assisted living facility. The grounds are beautiful with ponds, fountains, walking paths and a swimming pool. Apartments are clean and well-kept and most have private balconies. Comfortable sitting areas dot the community. Visitors are greeted with a library, fireplace and an honor wall for resident veterans upon entry. A dining area where meals are served "cafeteria style" can be seen just past the foyer. Residents are encouraged to meet their neighbors in the dining area and at facility-sponsored activities. After attending an orientation, I learned that staff can accommodate residents' needs if/when their health declines. I chose this facility for my parents for this reason: though they were fairly mobile at move-in, I wanted to be certain they would have a safe home should that change. After living at Brookdale Springs for approximately one year, Dad's health did decline. He was hospitalized then sent to a skilled nursing facility; a discharge date was scheduled within the next couple weeks. He would need a hoyer lift once he returned to Brookdale. Much to my surprise, I was told Dad was not allowed to return because his needs exceeded the level of care they could provide as they could not handle residents using hoyer lifts. (We had initially been told this would not be a problem, however.) Dad now had two weeks to find a new place to live. Moreover, I learned residents are required to submit a 60-day written notice prior to moving out of the facility. Since this did not happen, my parents would be charged rent for an additional sixty days - even though they would not be allowed to live there. A conversation ensued with the executive director, [name removed], who was unwilling to waive the sixty-day written notice requirement. Not only did my parents need to find a new assisted living facility with very little notice, they were also forced to pay rent for an apartment they could not use. My parents spent tens of thousands of dollars in unexpected moving costs and rent due to the choices made by Brookdale Springs Administration, not to mention the missed work and travel expenses my sister and I incurred as we helped my parents relocate. This facility places more importance on rental income than the welfare of its residents, unfortunately. It also cannot accommodate higher levels of care, though they may lead you to believe otherwise. Though potential renters may be impressed with the facility's pretty exterior, know that this is a for-profit facility that values residents' money more than their care.