Grace Management, Inc

I moved from Colorado to Nevada because my family asked me to be here. The facility is half the price of those in Colorado and probably as good as any of them except the high-end ones. The best part of this place is the resident assistants who are kind and friendly and talkative and funny and really really caring. The food is bland and the menu too repetitive. My room is just like a hotel room and i can hear noise from all sides including across the hall. But I have to have assistance and this is as good place of any I guess.

Winward Palms, I guess is probably pretty much standard like other independent living facilities. I guess the biggest complaint is that it's not really independent living. There is a lot of people and I would say close to half of the people that are there are not independent living, they are assisted living there in wheelchairs. They are in walkers they need Assistance stressing they need assistance for everything they do during the day so can't even walk. This interferes with the people that are independent in their living. In additionally, additionally, the biggest complaint is the eating facilities. Food is mediocre at best. However, I am not a gourmet eater so it doesn't really affect me an awful lot. What hurts is when I see people Coming in that are new and they go to sit at a table and they get told right away on the first day that they're there you can't sit here. This table is reserved or that chair is reserved for somebody. And then they go to another table and they get the same Complaint. You're not able to sit here because we have all these chairs at the table reserved for other people when the manager has meetings she always tells everybody there are no reserve seats however it's not what really happens when people go to sit where they are not assigned. I also find it very unfriendly a lot of the things that go on there there's an underworld of ways of working and you have to figure those out for yourself. There's no way to really complain and get something done about complaint. I also had a run in with a lady who is she lived next-door to me but she also had a table in the cafeteria that was just for her. The manager told her that if they needed people to sit there, they would have to she would have to let them and she told the manager no she said she will not eat if she anybody gets put at her table One day I tested her. I sat down at the table before she came and when she got there. She told me that it was her table and I was not allowed to sit there. I said well I was told by the manager that there are no reserve seats in here and she said she got very ugly and nasty with me and told me to get up and get out of there and I would not so she went back to her room and didn't eat that meal. I've seen other people try the same thing with her and she did the same thing. She just goes back to her room and won't eat. The manager knows about it and she does nothing.

The facility is very pretty and the staff that they have is nice and professional with a few exceptions on the assisted living floor. They are severely understaffed which results in medical errors primarily on the weekends which is frustrating. During weekdays things are find but they are slow to respond to the residents call button primarily due to insufficient staff. The existing regular staff however does the best they can. Housekeeping services are advertised as part of the basic package but my mom was here for 2and a half months before someone came by and me and a friend primarily come by to sweep & etc. because housekeeping rarely shows up. We haven't seen anyone for several weeks.

One night we were locked out, took 20 minutes to find someone to let us in. They rate Interviewed my sister and talked her previous facility. Several weeks after she moved in they asked me to move her to another facility, they didn't feel capable of caring for her.

Most of the ones caring for her were pleasant. You could tell who was doing it just for a pay check and those that loved the job. The staff has seen many people at the end of their life stage. They should know the signs and be able to let us know when to bring in Hospice. They told us nothing and we had to eventually approach the topic with the nurse. By the time hospice was brought in my mother-in-law was experiencing terminal agitation and was in a lot of pain. She really didn't need to suffer as much!

We picked them because it was newer and more modern. I would not recommend it to anyone. The marketers on quoted a price and when I got there she charged me [amount removed]more. It was too late to make other arrangements. I was very unimpressed with her throughout the stay.

I like the camaraderie and the events they have but what I don't like and you see happens at dinner is the table tops are only four people and if there was a way of Windward Palms putting together the tables so we could sit eight instead of four there would be a lot less screaming to talk to each other at dinner. usually by dinner time the guys have had one too many and they're very vocal and loud with their friends usually sitting for a five tables down from me. The most part for now is it's safe.

Meals lacked flavor and were sometimes cold. Value for Cost. It would help if the meal package was optional to help save money for seniors. Especially if the meals were not appetizing to the residents. There were options but they were poorly communicated to the residents. They should REMIND each resident about their meal options at every meal. Most of them ( including my mother) can barely remember what they did that morning.

We came into the facility when the management company changed and my experience has not been good. My loved one is happy for the most part. The place is very clean, the floor staff is very caring, nice and knowledgeable along with the move in coordinator.

Too much turned over with the staffs , the corporates/ upper managements have to look into these problems to prevent low census. In these 3 weeks members of the corporation have been present in different division, especially in the kitchen which has the most complaints. They hired two chefs now, which shows some improvement so far.

The quality of care depends on the caregivers. Some are amazing and attentive and some are adequate, with not much personality, The meals are ok, nothing that stands out. I have eaten in the main dining room a few times and would consider it to be worth the [fee removed] they charge. The cleanliness is fine, but could be better.

Sumter Place/Sumter Senior Living is a beautiful facility it is clean and well maintained. The staff probably should be expanded some because the care is not living up to expectations as yet. Most work is done by Hospice members when it comes to patient care. The concern is only one hour a day for four or five days is dedicated to a Hospice patient. The rest of the time is up to facility staff and they only check every two hours to see if there is a problem. Falling is an issue so if someone falls right after a check time it could be a long time before help arrives. There are many little things that we feel should be improved but so far even after stating our opinion nothing is done. The plan is to stay with them for now but it will all depend on day to day care. Thank you to A Place for Mom for all you do.

Camellia at Deerwood was great at first but then changed administration & bought out so things have gone downhill since February. The friendliness of the staff is a 4, but currently a 3 due to admin changes and many staff changes. The meals is currently a 2 rating due to changes of hands. They need more transportation options however for appointments, etc. Prices have increased since last November & with new admin...inflation?? A nice community with room for improvement...think they need to work out the kinks from New Administration and Company buy out.

There has been frequent change of personnel. Management is not responsive to suggestions, complaints. If we could find something better at same price or less, we would make a change.

It's hard to say, My dad went in a few weeks before Ian hit and they got hit pretty hard, then they also had employee retention issues which was contrary to what we were told. His level of. care required pain meds as needed for chest pain and often he waited hours despite us having meetings with them. He fell at least twice and busted his head...the ambulance took him to the ER and but no one came to check. or give him a ride back and didn't call me...He was there waiting for 4 hrs. before I found out. Again another meeting about what they sold vs actuality. So probably wouldn't recommend.

Windward Palms the food wasn't that good. We moved to the Landings at Gentry Park in Orlando to be close to be close to our son 5 minutes away. The facility is only 1 year old. It's beautiful, The food is very good. We have probably the nicest apt we ever had. 12 ft high ceilings a big beautiful full kitchen a full size washer and dryer in the apt. The place is not cheap fortunately I could afford it Look up this place on the internet . You get in this case what you pay for The Windwood wasn't exactly cheap. The food wasn't that good.(the overall experience was good as the people and the staff were friendly and the staff was pretty good. They seem to have difficulty keeping dining room staff. They serve too much fried foods. I asked the chef if we could yogurt at breakfast he said no. Too much pasta. The place is clean. The facility should have 2 elevators Maintenance staff is very good. Overall it's fair. Nothing is outstanding. Activities are not well attended

If a freind asked me I would tell them NOT to take their loved one there. It's poorly organized, and staff plays on their cell phones while the residents are left alone (I have pictures) There are many things that need to be fixed there but they just don't seem to care.

My biggest complaint is, they have lost everything and misplaced my mom's belongings. Nearly all of her clothes have disappeared, and she wears other peoples clothes. The first week the comforter that I had brought her disappeared and has never been back nobody knows where it went for three months her walker disappeared. They found it in another woman's room. She doesn't wear any of her own bras.

I don't like the lady at the front deck and her name is [name removed]

My loved one is a resident at The Shores at Clearlake and overall the experience has been good. The cleanliness and the activities are both great. The friendliness and the value for cost are good. Based on our experience, I would recommend The Shores at Clearlake to others.