Grace Management, Inc

The only thing I would say that needs improving at Brookdale Springs Mesa is the timeliness of any maintenance that needs to get done. That is the main complaint that we have. I love that they offer activities here. The staff take the residents out shopping and for dinners. Mom does seem really happy at this facility.

You get what you pay for so forget perfection. This is a modestly priced facility with a good value considering the amenities. For those in need of a secure and reasonable assisted living accommodations this is a good value. The administrative staff do a good job of managing the property and providing for the residents needs. For those who demand immediate resolution to on going repairs, gourmet food and immediate services this is not for you. Normal expectations and reasonable wait time to be served in the dining area occur. (Like most facilities of this kind). Weekends and after 5 pm, most problem may have to wait, with the exception of emergency maintenance services. On call personnel are available but being there and on call have two different meanings for residents and staff, in my opinion. The staff prides themselves on being friendly and as accommodating as possible and I would rate them good comparable to similar facilities. All businesses work within budgets but must manage expenditures commensurate with a profit margin. ( At least in the real world) I would surmise this facility is financial sound. Overall this facility has some unique and creative management personnel that will continue to improve residential favorability, stability and longevity with the current management staff.

When you first walk in the living and dining area is amazing. The rooms are nice up to date and clean. All the residents seem to be happy and so does my loved one. I haven't had her complain about anything and everything seem to be going good. The price is reasonable.

Lisa, the manager, is awesome! She has been really good at reaching out to me and to the residents, trying to get to know everyone and getting everyone to know each other. Some of the residents are not as social as mom would like though. One area I am not entirely happy with is the activities. They have drinks and music going, but not a lot of the sort of activities I think my mom would enjoy, plus it is hard for her to get to the activities. They seem to be geared more towards partying type people. Her exercise seems to be really good, but other than that their activities could really improve. It is really a pretty facility, and her room is really nice. Looking out the window it's beautiful. There is a lot to commend the place for, but a few areas for improvement as well.

We toured this community when we were looking into senior living options for our loved ones. This seemed like a nice enough place, the staff we spoke with were all very friendly. However, the community seemed to have some overall issues with cleanliness, which was a big turn-off.

When I was looking for a senior citizen community I was mainly looking for a place that had good security, lots of activities, friendliness from both the residents and staff. I can honestly say that after living at Camellia at Deerwood for almost 2 months , they have more than filled my expectations of good living. A very satisfied resident

[name removed] our host was friendly and helpful. Residents were not very friendly. Room was small and dark. Not enough closet space. Too far from where my family lives and from the arts district. No stove burners.

We were very satisfied with the service we received even if it was only 5 days. A little disappointed that we did not receive any of the deposit/initial amenity fee back since my mom passed away 5 days after arriving. One note - their weekend and night phone service is lacking customer service- left multiple messages and no one returned my calls.

The administrative staff are not very good about returning phone calls/follow up/etc. That is very frustrating. You even go to their offices to discuss situations and there is no reply after they say they'll check into it and get back to you

It was more of a business meting than a visit to a facility that we could be living in at one time. The meeting was at 12:00 PM, it was our assumption that there could be lunch served to us as part of the meeting, but no. We came past or passed several poeple that were residence there eventhough we offer a greeting the response was less than entusiastic. It is an interesting place, but we will visit others and continue our quest Thank yo for your interest.

Its all okay.

I have been here for 29 months. The first 18 months were fine then [date removed] they raised the rent 7% and started taking away amenities too. The food has really gone downhill hill since [date removed]. Even 7 servers quit cause of lack of care in the kitchen. I will say the ladies in activities are great and the caregivers bend over backwards for you. Employers are another story. They do offer on Labor Day and Memorial Day a cookout for an extra [removed]. Where I used to live they would do that free for residents and one extra person. Even the head chef says lawfully she only has to make sure that we get 4 ounces of protein. Like I said when I first moved here it was nice and friendly. In the past year because of price raising over six people have moved out on my floor and one has been here since the doors opened. If you love your family member I would suggest to keep looking because of price increases, amenities and food. Good luck finding a home for your loved ones.

My mom is happy in her independent living apartment at Woodhaven Village. She is happy with the services, activities, and caring staff. She has made friends, and feels like she fits in. She also, for the most part, likes the food. Her biggest complaint is that they have a problem with food service that has not improved despite filing multiple complaints. What everyone wants to do is go down to the dining g room to eat a meal with your friends at the table. At home, or in any restaurant, everyone at the same table would be served at the same time so everyone can eat together. For some reason, my mom has an ongoing problem where they don't bring out her food. Everyone else at the table gets served except her. It takes them 15-20 minutes to figure out she hasn't been served. By then, most others have finished their meals, and even their desserts, and gone back to their apartments. My mom is left to eat alone at the table. Then she cries and doesn't want to eat, so she goes to her apartment and eats cereal. And calls me to express her unhappiness, but I have no power to fix it. She wants to be served when everyone else at her table is served. It's not an unreasonable request. I think it's a training issue that could be solved without incurring any expense to solve the problem. But multiple complaints have not solved it. Management does not report to me or my mom re why they cannot solve it. Not sure anyone is taking action on the complaints. Mom feels it's futile to continue to complain. It's a very sore spot. Now, at this time of year, they ask residents to give an annual tip to the staff for Christmas. I'm not sure how to advise my mom. She was very generous last Christmas, but I don't think she should tip generously for frequent poor service in the dining room, even though all the other services are great..

She wasn't really there long enough for me to have much but the staff was nice, they seemed to have a decent amount of entertainment, the food wasn't all that good but it was plenty. The place is not bad but it's very dated. Overall it was a good experience.

Overall, I give Inspirations of Tempe a 3. It is a clean, lovely place and the staff is nice. I haven't eaten there but they have a beautiful dining room. I am impressed with all the fun activities they offer. There is room for improvement in communication between staff and family, and staff and resident. There is also a need for consistency. There are often changes and my loved one doesn't know what to expect. I chose this assisted living for my family member for several reasons… Close location to me, I know she will be safe and taken care of there, she gets three meals a day, and she is around other people.

The building itself is nice, and [name removed] room is good. His biggest complaint, which apparently is shared by many of the folks there, is that the food is not very good, and there is no place close by that he can walk to for a better meal. He also thinks the management is poor, and many of the workers do not seem to want to be of help. He was pretty miserable at first, but fortunately he is making friends, which makes a big difference. Another thing that would be useful for folks to know is that the transportation arrangements are not very good. They only have one tram that is available at one fixed time on two or three weekdays, and there is no tram that can take him to Sunday church services.

The front line staff work hard and love what they do. The new owners are a lot more corporate than prestige assisted living was. You can definitely tell the difference in focus now, it's all about the $ vs the residents. Communication and follow through regarding medical and non medical issues/concerns is poor.

Staff retention and poor food. Are my reasons for a 3. Both the memory care and assisted living facility have 100% occupancy. Inspirations is like family. We know everyone's name. It is a very friendly atmosphere! I have made some close friends here.

Felt like there was always a staffing shortage and very limited care for those who need it. Nurses had far too many patients.

I was very grateful for the help in placing Dad. It has and still is hard to handle his passing. I do not have anymore to add to review.