Grace Management, Inc

Excellent activities, staff great

This is a very nice community and they seem to offer a lot of different amenities to the residents who are interested. The community is bright, clean and welcoming. I was not too sure that my parents would be a good fit and we felt that the pricing was a bit higher than what our budget was for my parents. I would definitely recommend coming here and taking the tour.

I was there visiting my mom and it still looks pretty good. As for the meals, the food is not the best but she is eating the meals. One of the problems we have is with her door to her apartment. It is hard for her to open the door with out some type of leverage.

We really thought that this community was exceptional. The staff was very nice and super accommodating. The people that we saw were great. The only problem was that the community was so far away from my friends family.

she is doing fine for her respite and getting physical therapy from the community. The staff are pretty good people and providing the best care they can for being in a wheelchair. She has been getting 2 helpers to assist her with what she needs. She has no complaints about the meal selection and flavor, she is alright with it all. Housekeeping is keeping her room tidy, clean without misplacing any of her belongings. Brookdale was there and ready when we needed a place quickly.

My mother-in-law is staying at this community and I think it could be better. She needs more nursing care. They do not offer 24 hour nurses. She is in a single room that is near a quiet hallway. At times the help she rings for is not prompt. Activities are available but my mother-in-law feels it is not suitable for her.

I am updating a review that I gave when my mom moved in a couple of years ago. While the facility is very nice, the food service has declined remarkably. The new chef is trying hard, I'm sure, but there's no weekly menu in advance, and there's a fair amount of inconsistency in food preparation (fried shrimp, hamburger, country fried steak) unless you order the specials of the day. The wait staff has IMPROVED. There is an 'attitude' that we all notice about the chef...she always tells us how good she is at the food meetings. That doesn't go over very well. They are understaffed with waiters and the food quality has declined. The front office management declines to address kitchen issues, and the 'new' chef is absent from contact with the residents. Mom thinks the issue is that they are fully leased now, and that they simply are cutting back on the quality of the food and waitstaff because of new ownership, and because they think that 'old folks' wont be as litigious as other apartment dwellers.

Very friendly, great food, clean and nice apartments, very encouraging

This is a very accommodating community they have really gone out their way to help us. They helped my father get settled in the community and have been patient with him. He really likes it here and the residents are very friendly. He participates in bingo and poker so they do have good activities keep him busy. The food is great we all went to have Easter dinner with him and they accommodated all us and there was 7 of us. It is a family friendly environment. So it is a good community for all of us.

We really like the place, the staff and amenities offered.

We really like Brookdale Springs Mesa. They are short staffed with their caregivers. That would be the only negative. The only other thing is in the common areas some of the furniture needs updating. They have a have a really old TV and furniture. It just needs updating. Other than that it is good. The caregivers are awesome they are just stretched too thin.

The only thing I would say that needs improving at Brookdale Springs Mesa is the timeliness of any maintenance that needs to get done. That is the main complaint that we have. I love that they offer activities here. The staff take the residents out shopping and for dinners. Mom does seem really happy at this facility.

You get what you pay for so forget perfection. This is a modestly priced facility with a good value considering the amenities. For those in need of a secure and reasonable assisted living accommodations this is a good value. The administrative staff do a good job of managing the property and providing for the residents needs. For those who demand immediate resolution to on going repairs, gourmet food and immediate services this is not for you. Normal expectations and reasonable wait time to be served in the dining area occur. (Like most facilities of this kind). Weekends and after 5 pm, most problem may have to wait, with the exception of emergency maintenance services. On call personnel are available but being there and on call have two different meanings for residents and staff, in my opinion. The staff prides themselves on being friendly and as accommodating as possible and I would rate them good comparable to similar facilities. All businesses work within budgets but must manage expenditures commensurate with a profit margin. ( At least in the real world) I would surmise this facility is financial sound. Overall this facility has some unique and creative management personnel that will continue to improve residential favorability, stability and longevity with the current management staff.

When you first walk in the living and dining area is amazing. The rooms are nice up to date and clean. All the residents seem to be happy and so does my loved one. I haven't had her complain about anything and everything seem to be going good. The price is reasonable.

Lisa, the manager, is awesome! She has been really good at reaching out to me and to the residents, trying to get to know everyone and getting everyone to know each other. Some of the residents are not as social as mom would like though. One area I am not entirely happy with is the activities. They have drinks and music going, but not a lot of the sort of activities I think my mom would enjoy, plus it is hard for her to get to the activities. They seem to be geared more towards partying type people. Her exercise seems to be really good, but other than that their activities could really improve. It is really a pretty facility, and her room is really nice. Looking out the window it's beautiful. There is a lot to commend the place for, but a few areas for improvement as well.

We toured this community when we were looking into senior living options for our loved ones. This seemed like a nice enough place, the staff we spoke with were all very friendly. However, the community seemed to have some overall issues with cleanliness, which was a big turn-off.

When I was looking for a senior citizen community I was mainly looking for a place that had good security, lots of activities, friendliness from both the residents and staff. I can honestly say that after living at Camellia at Deerwood for almost 2 months , they have more than filled my expectations of good living. A very satisfied resident

My mom is happy in her independent living apartment at Woodhaven Village. She is happy with the services, activities, and caring staff. She has made friends, and feels like she fits in. She also, for the most part, likes the food. Her biggest complaint is that they have a problem with food service that has not improved despite filing multiple complaints. What everyone wants to do is go down to the dining g room to eat a meal with your friends at the table. At home, or in any restaurant, everyone at the same table would be served at the same time so everyone can eat together. For some reason, my mom has an ongoing problem where they don't bring out her food. Everyone else at the table gets served except her. It takes them 15-20 minutes to figure out she hasn't been served. By then, most others have finished their meals, and even their desserts, and gone back to their apartments. My mom is left to eat alone at the table. Then she cries and doesn't want to eat, so she goes to her apartment and eats cereal. And calls me to express her unhappiness, but I have no power to fix it. She wants to be served when everyone else at her table is served. It's not an unreasonable request. I think it's a training issue that could be solved without incurring any expense to solve the problem. But multiple complaints have not solved it. Management does not report to me or my mom re why they cannot solve it. Not sure anyone is taking action on the complaints. Mom feels it's futile to continue to complain. It's a very sore spot. Now, at this time of year, they ask residents to give an annual tip to the staff for Christmas. I'm not sure how to advise my mom. She was very generous last Christmas, but I don't think she should tip generously for frequent poor service in the dining room, even though all the other services are great..

She wasn't really there long enough for me to have much but the staff was nice, they seemed to have a decent amount of entertainment, the food wasn't all that good but it was plenty. The place is not bad but it's very dated. Overall it was a good experience.

Overall, I give Inspirations of Tempe a 3. It is a clean, lovely place and the staff is nice. I haven't eaten there but they have a beautiful dining room. I am impressed with all the fun activities they offer. There is room for improvement in communication between staff and family, and staff and resident. There is also a need for consistency. There are often changes and my loved one doesn't know what to expect. I chose this assisted living for my family member for several reasons… Close location to me, I know she will be safe and taken care of there, she gets three meals a day, and she is around other people.