Grace Management, Inc

I was actually very impressed when I first visited Inspired Living because the facility is nice and clean and there is a great outdoor space. I also liked that patients can roam freely because of their tracking bracelets. However, my experiences with my Mom--in only two short weeks--made me understand why my mother's guardian (a respected professional in Brevard county for many years) told us she wouldn't put her own mother in that facility. She only allowed my Mom's temporary stay because we thought it would be a good fit for her. Twice in a 6-hour time frame, another patient stood next to my Mom, screaming at the top of her lungs that she was going to kill her (well, in one instance, she was actually saying that to my sister, but my Mom was equally horrified). While I know that this is an unfortunate result of a terrible disease and I do not hold it against the woman at all---I was appalled that there was not a single CNA in sight--in either instance--to calm down the woman or to reassure our mother, who was terrified. More importantly, my mother suffers from CHF and her feet had been swollen to 3 times their normal size for several days before the staff actually listened to me and my sister, who were telling them that it was edema, which is a basic symptom of CHF. They kept insisting that it was because her shoes were too tight and she walked a lot. But we pressed the issue, forced them to have a doctor look at her, and she was, of course, immediately hospitalized. We believe that they had messed up her medication and were not giving her her Lasix but we still aren't sure. And do not believe a word [name removed] tells you--particularly if he gives you his cell phone and encourages you to call him any time or tells you that I.L. is now your loved one's home and you can come to visit them any time at all. Tonight, I went back at 9:30 after the horrifying experience with the other patient at dinner because I knew that this was one reason my Mom wasn't sleeping well and she had just been released from the hospital. While the nurse was very supportive of my staying with her for a couple of hours to help put her to sleep, after about 30 minutes (my Mom was fast asleep), one of the employees, barged in, addressed me in a curt and condescending tone and told me I had to leave. She proceeded to tell me that I had told my mother not to take her medication--which was completely untrue--and that I was interfering with her sleep--even though my Mom was obviously fast asleep at that very moment. When I called [name removed] to tell him how upset I was by both of these experiences he was dismissive, belittling and--he hung up on me. At best, he seems like an incompetent middle school counselor. Unprofessional and out of his league. The facility is clean--the activities are great and the nurse was also very good. But it is understaffed, the CNAs need much better training and the management is unskilled.

My 84 year old mother took it upon herself to sign a 6 month lease in this horrific place. She moved in there on [date removed], and within days, she was crying and asking me to come get her. The facility and her apartment is a old and dingy, there aren’t very many people living there. They are extremely short staffed. The other day, they made her wait an hour to take her order for a sandwich. She had only been there 1 week when she informed [name removed], the General Manager that she was probably moving out. Yesterday, [date removed], I notified [name removed] that my sister that lives about a mile from there will be moving to Arizona. Therefore, my mother won’t have any family in the area and for that reason, and the fact that she is miserable there and complains that the food is awful, I have to move her closer to where I live and work. He said he didn’t care, and said she will be held responsible for paying all 6 months of the lease. Her last day there will be this Friday, [date removed], 2 weeks after after her move-in date. He was very rude and disrespectful when my mother asked him to email a copy of HER lease to me and her attorney. He refused, and demanded to see my power of attorney before he would email anything. IT’S HER LEASE AND HE REFUSED TO EMAIL IT FOR HER. She is like a hostage there. She can’t even get to her physical therapy appointments because she has to give them 3 days notice to get a ride there. Please do let your loved one move in there. You, and they will regret it.

My 84 year old mother took it upon herself to sign a 6 month lease in this horrific place. She moved in there on June 30, 2018, and within days, she was crying and asking me to come get her. The facility and her apartment is old and dingy, there aren’t very many people living there. They are extremely short staffed. The other day, they made her wait an hour to take her order for a sandwich. She had only been there 1 week when she informed [name removed], the General Manager that she was probably moving out. Yesterday, July 10, 2018, I notified [name removed] that my sister that lives about a mile from there will be moving to Arizona. Therefore, my mother won’t have any family in the area and for that reason, and the fact that she is miserable there and complains that the food is awful, I have to move her closer to where I live and work. He said he didn’t care, and said she will be held responsible for paying all 6 months of the lease. Her last day there will be this Friday, July 13th, 2018, only 2 weeks after after her move-in date. [Name removed] was very rude and disrespectful today when my mother asked him to email a copy of HER lease to me and her attorney. He refused, and demanded to see my power of attorney before he would email anything. IT’S HER LEASE AND HE REFUSED TO EMAIL IT FOR HER. She is like a hostage there. She can’t even get to her physical therapy appointments because she has to give them 3 days notice to get a ride there. Please do let your loved one move in there. You, and they will regret it.

Some employees are unfriendly--sometimes a few bad apples spoil the whole bunch. Food is decent, rooms are nice but bad housekeeping (vacuuming, dusting, bathroom). Has a beauty salon but it is rarely open. They have a "sign-in, sign-out" front door policy for residents and their visitors. There are few activities--a short Bingo game twice a week, a "scenic drive" (30 minute bus ride in surrounding neighborhoods or sometimes to Dairy Queen or Amy's Donuts), fireside chitchat, hand massage, "resident choice" (which means there is nothing), occasional games . They are "fair" about giving out medications--a few times I had to go looking for them. On the whole, I would not refer.

When my parents moved in August of 2016 the place was nice. It has gone downhill. Manager doesn't return calls. When complaints are expressed, [name removed] the general managers response is what can I do about it. Phone calls not returned. Food was good. Now it is poor. Service of food horrible. My parents what 45 minutes or more to get lunch. Elevator has broken down a number of times. Think twice before selecting this place.

I was very dissatisfied with how the director was so unprofessional. I wanted to take my Father to this home until i saw online how the director promoted herself and was very disappointed how staff was treated.

My mother has been residing her for over a year. While the building is beautiful and the sales people are on point, it is all smoke and mirrors. This past weekend my mother hit her call button between 8:30-8:45. No one answered it till after 10. This is inexcusable BUT HEY, it's not the first time it has happened. Nope, it's the 4th. They are constantly short staffed. They are on their 3rd or 4th Executive Director as well as Director of Nursing. They have told me every time "we know there is no excuse and we have put (fill in the blank) plan in place." WELL clearly their plans don't work. We are beyond frustrated at the lack of infrastructure and support within this facility. We are filing complaints with multiple state agencies.

Too expensive unless you have an endowment fund! The all-inclusive price is outrageous! If you could have rent and chose extras you want/need it would be great! People complain all the time & nothing is done about it! Maintenance is great! Housekeeping [is] good poor at best. Not at all based on [the] level of care you need!

I would never send anyone to the Beach House. We did not get a good experience with how the provide their care. I was told my loved on became aggressive but nothing physical and sent them to many places where they became worse. The owner told me it was uncommon for memory patients to become aggressive, it seemed to me that she did not know much about memory care.

I would give them zero what ever you do don't go here. If you want a loved one not to fall and told they are fine. Two weeks later the [Removed] from complications to a broken back.

Very, very poor. Mismanaged medications resulting in life threatening trips to ER. Did not report changes in condition or falls to family until resident ended up in hospitals. Very poor communication. Must be prodded to return calls, etc., and communicate with resident's doctors. Family meetings are a waste of time to let you think things will change. Big turnover with staff. Need more qualified on all levels. Food is beyond tasteless, nutritionless and at times totally inedible. Residents daily complaints go unanswered. Lots of wasted food. Lack of fresh fruit/vegetables. Very, very disappointing experience. Wouldn't send anyone I care about there. Unfortunately, it's too late for that.

Had the opportunity of doing a tour of the community to the community is very beautiful but the staff mainly department heads are cocky they make promises that they probably can't keep you not go there

Food service has not improved in the 15 months my mother has been there. Legionnaire's disease outbreak has not been controlled for over a year. Significant management leadership challenges

Lovely place. Management has not been able to fix food service issues that have persisted over a year. Recent problems point out security issues with a rash of thefts. Company has not fixed Legionnaire outbreak based on frequent changing of shower heads and resident requirement to run water.

My mother lived at Cameilla and got very sick with pnemonia due to the outbreak of legionnaires disease. The community is beautiful and was very pleased the cost was much lower than other facilities I had looked into; however, my mother's health was the main reason I moved her there. Camiella got her sick and they are not able to provide the care i was hoping for. Sometimes when you think a deal is too good to be true it normally is. Safe yourself some trouble and find another place. I am having to pay more now but i am finally assured she is getting the care she needs in a healthy enviroment.

Per the June 4th letter to occupants, this facility still has the Legionnaires bacteria in their system. Are they disclosing this to prospective tenants? I think not. Legionnaires Pneumonia is dangerous, especially for the elderly.