Grace Management, Inc

We have removed our mother from Prestige. When I would notify them that I was picking her up and ask for her wheelchair, they would never have it. We would have to wait while they went back to her room and got it. This happened at least 3x. They complained she turned the TV up too loud. We purchased bluetooth headphones. When we took her out, they had never installed them (over a month later) they were in the medication room. We couldn't due to coronavirus. When I took her to therapy and she was given exercises to do, they couldn't even remind her to do them 2x/day. I had to call her and walk her thru them. Final straw was taking her to a Dr. appt. She had a wound on her leg about 2" long, probably from scratching. Obviously no one had noticed and it was open and red. When we took her back I brought some Cortisone cream. They couldn't even put OTC on without a Dr. approval. I told them if they didn't have it by 5 that day I was coming in to do it before infection set in. Sorry we did this at least in the time of Covid. Staff seemed friendly during the week, but weekend staff seemed pretty rude when we took items over to be delivered to her. Also seemed to have a big turnover of staff which might explain lack of communication. When, at one point I had called and my message never got passed on, I recommend a white board & even the staff member said that might be helpful.

My mother was a resident at Town Village for six years. Unfortunately, she recently had to move to assisted living. Town Village represents to their tenant's that if they are absent from the facility for 5 days they will receive a meal credit on their billing statement. However, they have failed and refused to abide by this policy. They also bill for meal delivery services in a way that is confusing and difficult, if not impossible to dispute. It appears they care more about their bottom line than they do about their tenants. If you care about your loved one I would advise you to proceed with great caution if you are considering Town Village, Vestavia Hills. Beware of wolves in sheep's clothing.

I have not spoken with my mother since she has been put in the memory care facility at Celebration Village in Acworth. This was almost 3 months ago. I live in Salt Lake City and when I call, over and over again, the staff at Celebration Village pretend to try and connect me to my Mother. I know this because one time I heard one of the nurses say to [name removed] the front desk person there, "They don't want me talking to her." Who doesn't want my mother talking to me? My brother says she is desperate to leave and so he doesn't visit her, despite living near the facility, because my Mother says he is the "only one who can get her out of this place." My brother also explained they don't give her access to a phone because she would call her lawyer. He said if I want to do something about this or find out how she is doing I should hop on a plane and find out. I think I have received several phone calls from celebration from an "Unknown Number" but the phone calls are silent and are not connecting. Are they not allowing my Mother to call me despite her knowing my phone number and trying to reach out? My Mother doesn't have the agency to leave without a direct relative going there and escorting her out, evidently. I simply want to have access to video chat with my Mother. I would like to know how she is doing and my 10 year old daughter misses her Grandmother. The last time we FaceTimed was on Mother's Day and my mother completely recognized my 10 year old daughter and me without prompting or reminding.

Anyone considering purchasing a cottage at Dirigo Pines should know that you must pay cash and, while the investment is substantial, you will not be allowed to tap into it. You cannot use this asset to raise capital. We were told otherwise and are currently being held hostage with no recourse other than to sell our home which is proving to be extremely difficult.

Let the buyer beware. Administration here is very misleading. We were told financing a unit was common practice and they provided us with contact information for a loan officer who immediately approved our application. However, after we paid cash for the cottage, the Board Chairman refused to sign off on the loan (a requirement we were never advised of). People should know that although they have a large investment, they will be unable to tap into it.

I only stayed a few months. The staff is rude and lazy. The administrator screams in your face if you disagree with him. It is called independent living, but more people have caregivers than those like me. The same people clean your rooms and serve your food. They do neither well. I would not recommend them to anyone. Many of the activities are on paper only. Everything is very poorly organized. Facility was dirty with food on the floor overnight, sometimes for days. First floor dining room and atrium rarely cleaned.

We moved my mother out of the facility after about a year. Multiple issues including a revolving door of Directors, Nursing, and they don't have enough caregivers on staff so they use an agency. I registered a complaint with State of FL. After investigation, which included speaking with other residents, they found several more issues. Do NOT be fooled by the pretty appearance.

This is not a place for your family member. Bed bugs management never there, no Nurse on duty. The nurse that is currently there very rude. Giving wrong meds from the nurse on duty. Never checking on patients that fell or incident reports being done. Management not taking responsible for the nurse mistakes. Non medical personal working the floor due to staff shortage.

Continues to have problems with staffing -as in people showing up for their shifts or being kind to their residents. One caregiver was very condescending to my mother and while a supervisor witnessed it... all she did was report it to the Director. No one stepped in to defuse the situation. Their response to call times is egregious - can be over an HOUR before the respond.... so basically the resident could have fallen or be having a medical emergency with no one answering. In the case of my mom she needed to use the restroom. It took over an hour & a half for a response. Needless to say, she was in need of a shower. They have had multiple Executive Directors in a year as well as Dir of Nursing. PLEASE don't believe all the 5 star ratings. The ones on FB are from their former sales rep [Removed], Former[Removed], current [Removed].

Pro: Good location, new facility. Con: Does not have the trained staff to provide the promised services. At $210 per night, toilet paper was not provided.

This place has very good activities however the care is poor. You do not get what you pay for and there is a lack of communication between staff, residents, and family.

The management was terrible at Camellia. The staff was so bad I had to bring in 24 hour caregivers. The food was not eatable. They had to move my husband out of his room because they found mold. They also did not keep the community very clean and there were issues with bugs. I would not recommend this community.

Windward palm is not a place I would recommend anyone to send their love ones there. All the good people who were at windward,they let go and the new mangers are [Removed]

No stove or oven, no vitality. No open dining and few menu options.

This is the place to go if you want the run around regarding payments, coverage and care. They are not above bullying the advocates and ignoring the patients. They are about to be sued for negligence.

The new owner of this company seems overwhelmed in her duties and extremely rude to potential employees. \r\nThis is not the type of woman I would want talking care of my loved ones.

We weren't happy with them. They weren't giving him the one on one time that they were supposed to, based on the level of care we were paying for. They weren't giving the medications like they should have been. They never told me that there were problems, until it was too much to handle. They were not able to handle the things they said they could. They were definitely understaffed. I think they may not be quite trained to handle the level of care that they say they can. They charge a pretty high price, too. It's clean and looks nice on the surface, but everything else was missing.

Things have gone downhill

I would NOT recommend putting your loved in Portside facility in their Memory Care unit. The staff is awful and wont do anything unless asked. The staff is nothing more than not very good housekeepers at best. They are also they are woefully understaffed. The facility is new and nice and not run well. Anywhere is better than this based on the care provided.

One of my biggest problems i had with this community was the cleanliness, at one point there was an infestation of insects. The staff members weren't all perfect but most of them were fine and did their job as well as they could. I only had a problem with on individual. Some of the food they served was bad and past its due date. There wasn't to many care services, i did have to pay extra for the laundry which they took care of.