Grace Management, Inc

The director was not very good at communication or follow ups with the families. They had a tremendous amount of staff turnover which resulted in poor care, poor activities and poor everything. One of our loved ones get contract covid at the facility and ultimately we had to pull them out.

Your loved one must be totally independent if you want to live here. The apts. are not set up to accommodate any in wheelchairs or people that may need assistance. If your loved one is totally independent I would recommend this community. If your not independent you will need to pay for outside care giving

Do not send your loved one here for memory care. The staff Is so poorly trained that they cannot provide quality care for residents who have dementia or other memory issues. The place is deceptively beautiful and they have a World Class chef but the amenities only serve to mask the sub-standard care.

Very upset with recent move in, I believe he took items from my room. I have reported to management and they have done nothing about it.

Don't Go Here. My in-laws lived there for a year. When they first moved in it was nice. Over the year they continued to lose staff. When Covid-19 hit they did not lockdown. They did not initially follow the recommendation and it swept through the building. My mother in law passed away from Covid-19 and my father in law is still recovering.

It is a beautiful place but very lacking in cleanliness and in nutrition. So sad how much the facility has gone down in the past year. I am hoping they wake up before everyone has moved. Several residents have moved stating poor food is the main reason they have moved.

The community was kept clean. I think the staff could have been a little more concerned with the well being of the residents than they are. I didn't participate in the activities, however I understand that they did offer some. I did not feel that The Arbors Of Gulf Breeze was a good value for the price and I thought it was much too expensive.

[Date removed] My mother has been here and the care has been really great when she first moved in but sense a new company purchased the facility things have turn for the not so good with the food. They did replaced the carpet in the hallways and the furniture in the dining room, and also recently internet in all the rooms but, seasoned staff was let go in the kitchen. Now the quality of the meals and service has taking a terrible turn for the worst. They served vegetable soup one day and the green beans were whole, they didn't even cut them into smaller pieces, the same for the under cooked cauliflower and over cooked chicken. Assisted living facilities needs quality food controls, some new tenants are now looking for new places to go since they feel they were mislead from the food pictures on their website. Also, recently my mother has been experiencing theft in her room, all the employees have keys to the rooms. It's a real shame... If the food quality issues and theft was corrected my rating would be 4 stars. My advice is to walk around a facility and speak with the tenants when evaluating facilities for your love ones.

Seems outdated and the tour was a sales job!

Food is awful. Management is not responsive to residents.

I am so frustrated with their phone service. Continual phone issues where I cannot get in contact with my in laws or the front desk! They are going to have a BIG problem if they do t get this resolved. Not safe for the residents!

I took a tour at Prestige, and it seemed like a nice community, but I felt that it had a cold feeling about it, and it was so big. I knew my loved one would feel like a fish out of water here, and it wouldn't be a good fit.

This place has assisted living as well as memory care. When you first walk in, where the assisted living area is, it’s nice. But when you walk into the back where the memory care is, it’s just depressing. The cleanliness was okay, it looked like it was kept up with, but the residents in the memory care looked like they were drugged and only slightly functional

The kitchen/wait staff are overworked and underpaid. The carpeting in the hallways is filthy! We used to like this place until we looked at other facilities.

A week ago I mailed you a card saying our food was improving. Today I heard the chef has been fired for spending too much. He did buy better quality when he could! You should always do a blind test unknown to the management. Appearance is all with these investment places.

I did not even go for a tour of this community. I walked in and right away noticed some cleanliness issues. It was a brief visit but I knew this was not a good fit for my mother.

we were thinking that this may not be a good fit

seniors sleeping in lobby area. seemed dark and gloomy with a lot of seniors in poor health. Beat competitor's pricing but seemed too desperate to get us to sign the contract. Went elsewhere.

For the long run I think it's okay. But it depends on the day. As far as watching her progress. I know it's not skilled nursing, but I would like to know if we need to move her up in care levels. When I look at 5,000 dollars a month, I don't feel like I'm getting that. I'm not real happy with them right now.

My mother moved into Camelia in December 2013. The facility is beautiful and the aparitments are very nice and they offer many activities and are building a beautiful pool. HOWEVER.... They are suffering from major growing pains. They are short staffed for everything. There is a 1+ hour wait for meals. There is 1 bus that can only transport 12 residents at one time to an outing. And there has been construction for a memory unit for 3+ months. The noise and banging is unbearable. Had this been disclosed we never would have moved my mother in.