Gemstone Senior Living

My loved one was previously a resident at Brookdale Hamilton Wolfe and the overall experience was okay. I think Brookdale Hamilton Wolfe is fine for an assisted living situation, but memory care is not up to par.

The supervisory staff (head nurse, activity director, administrator, etc) has been wonderful to work with to make my partner’s adjustment to new life as easy as possible. The kitchen is managed well and food is very good. The maintenance staff has been responsive whenever there is a problem with the TV or any other maintenance issue. However, the response time when my partner uses the call button has not been good. Sometimes it’s an hour or more before anyone comes. When my partner had the shingles, the care staff was supposed to check on him every three or four hours but that did not happen consistently even when he called them. Housekeeping has also been subpar. Facility was without a housekeeper for several weeks so care staff was filling in. The room was not vacuumed and bathroom not cleaned for over six weeks. Overall I would give the facility a grade of C.

Very poor service & value. The acuity of patients (clients), is not at assistant living level, it seems, from my observations they want to fill rooms & do not care for safety & level of illness. I would Absolutely not, recommend this place to others.

Was a decent tour, nothing to exciting that day that stood out and above the others. Just was within proximity of where family is and is why we chose to have a visit. Seemed like some updates could be done or maybe a deep cleaning in common areas.

Our family just did not really like the experience here at Brookdale, they need to improve all the meals and dining service as a whole, they need to improve on the staff and the house keeping.

They are understaffed. Thefood is not good. It takes over 30 min to assist loved one. They don't offer a lot of activities, dementia residents. It would be nice if they offered exercising classes. There was a time, in which my loved ones room had not been cleand in weeks or they did not change the sheets.

Once everything is running at 100% they will get 5 stars - everything is all so new right now. A lot of the staff are newer, the director is newer and so is the activities director. The activities director [name removed] is having to start from scratch but she is highly qualified so we are excited to see where the activities go. They are doing their best keeping up with communication and we would recommend this community to other families to give it a try.

Communication was not very good between the staff and the family. The community was kept very clean and neat and the staff is very friendly and helpful. I would recommend this community if it fits your loved one's needs.

They are doing more and more activities then what they were, they are doing a good job keeping our loved one busy. We are having some issues with the billing department, every month we are getting more bills that we aren't sure what they are and sometimes the billing department doesn't either.

I went on a tour here and I liked it. The staff was nice and helpful. They answered all of my questions. The rooms were on the smaller side. There was just a lot of people sitting around asking for help.

The facility was quite nice we happened to have a tour on Saturday and we were unable to get any cost figures, we suggest tours during the week.

For the respite we had it was good. It was so clean and the food is so good. My mom gained a lot of weight while staying there. We provide all that she need and the only issue we had was that they did not brush her teeth and help her with walking around the community.

The staff is doing a good job, it's hard for my mother to ask for help. The place is clean and well Maintained well. The dining room has an institutional feel to it, I wish they would decorate it more. It could be more cheerful and be inviting. The meals are okay, they don't really have a good taste or variety. They did very well with working with us with the money and that's what pulled us in. There is a group of 3 staff members that my mother knows pretty well. Things are improving.

I really like the people and the atmosphere of this community. Before we moved my husband in, though, they made us some promises that they did not keep. Also, they raised their price for no reason. The place itself is very clean. I had a chance to go have lunch with him at a Christmas party last week, and the food was decent, just not the way I would cook it. It was a bit overdone. My husband has joined in the activities such as choir and bingo. It's been a good experience for him so far.

The community was run well while my loved one lived there. The staff was very friendly and attentive to her needs. The reason we moved had to move her out was just she required a higher level of attention, but while she was here the place was good to her.

I had a nice tour of this community. The person I spoke with was nice and knowledgable. The community seemed clean. They specialize in memory care, however mom was not ready for this so we did not choose this community.

At Brookdale Shadowlake I feel like I don't get much for the amount that I am paying. At least in my opinion. I would have expected considerably more for the price. The staff is always asking for additional items.

Nice facility with the memory care unit located in a separate, secure building. Normal range of services and activities for residents. Minor cosmetic repairs needed around the facility but no major complaints.

Weekend meals are not adequate amounts nor tasteful. The weekend meals appear to be warmed-up TV dinners. Meal service is very inadequate, such as ignoring tables for orders, not refilling drinks, or bringing condiments on request. I am very disappointed in the treatment of the residents by the meal staff. The total disregard of the residents during mealtimes is very disappointing to me and my parents. Some of the staff seems to have forgotten that their jobs is for the assistance and care of the elderly. Other than meals, I am pleased with Brookdale and the overall staff. Hopefully these problems will be addressed soon .

Security really needs to be improved at Brookdale Shadowlake. My mother in laws cell phone was stolen shortly after moving in there and it has not shown up since. Ever since then she has not felt very safe there, and then there are doors that are supposed to be locked that never are, which just further compounds the problem. It's a clean place with friendly people, but there are definitely some areas for improvement, especially with security.