Gardant Management Solutions

I was not at all happy with the communication or service regarding my father. He moved in to assisted living June 1, 2015. There was never an attempt or response to getting to know the family. Unfortunately, he was admitted to the hospital August 1, 2015 and passed away on the 8th. The nursing staff never contacted either the family or hospital with regard to his condition or status. They were completely uninvolved and unconcerned about one of their residents--completely opposite of Brookdale Senior Living, where he resided before The Fountains. During this week, two of my sisters went to his apartment to retrieve legal documents and were accompanied by a nurse. The next day, a staff member contacted our attorney stating that "His family was ransacking his apartment". HUH? Talk about poor communication--it exists among themselves as well apparently. After his passing, I contacted the Executive Director and never got a call back. When my husband and I went to clean his apartment, a nurse came by to ask if we were moving. HUH? There was not one word of condolence, a card sent, not one iota of communication. EVER. I couldn't believe it. I still can't. Funny thing was, I DID hear from staff at Brookdale Senior Living after his passing. They put up a picture--he had a full page in the Business section of the Chicago Sun-Times, to announce the loss. What a difference! Those are people who really cared and were genuinely concerned and reached out in a heartfelt way. So contrary to the coldness and indifference of The Fountains.

we were impressed when we visited, staff was great. However, once mom was in there the assistance was minimal. They would help mom get to the bathroom in the morning, then leave. Would come back 20-30 minutes later and help her dress - then leave. If she rang for help they didn't always respond. Finally - 3 weeks into her new home, she had a problem with her oxygen levels and reported it to them. They left her sitting alone and finally she called me. When I arrived 20 minutes later, she was at a level of 55 still and no one was with her. I had to find the nurse to call 911. They offered excuses but NO excuse is valid for leaving her sitting alone and crying. We will move her as soon as we can, or we will have to be there with her every day. So very disappointed in their care.

The rave reviews are what led us to The Bardwell. We could not be more disappointed. There is no organizational leadership, a huge lack of communication among staff, and the executive director position has been vacant for months. Their biggest strength is providing broken promises. The Bardwell may have been a great place in the past, but I can assure you it currently is not.

Yes, this place is for DEMENTIA AND ALZHEIMER’S. BIT IT IS NOT FOR SENTIENT COGNIZANT SANE PEOPLE. MY SON, [name removed] PLACED ME HERE SO:HE COULD SAY “DAD IS INEPT” and he took over as POWER OF ATTORNEY and proceeded to empty my Chase Bank of $[removed] then he wouldn’t let me receive any mail, nor a cell phone. I had no knowledge of my condo my finances. TOTAL CUSTODIAL CARE AND IT IS REFLECTED IN THE HIGH RENT. When revoked [name removed] POA, DIRECTOR TOLD ME I HAVE POA or. GUARDIAN. EVERYONE IN WOMC HAS A POA or GUARDIAN. Whenever WOMC gets a SENTIENT RESIDENT they SHOWCASE them by appointing them FAMILY AMBASSADORS. WHEN family members tour WOMC they make sure to let touring families.SEE NOT ALL RESIDENTS HV DEMENTIA/ALZHEIMER’. I refuse POA/GUARDIAN. NOW DIRECTOR CALLED in Neurological/ Psychologist. [name removed] to examine me. WHY WASNT THAT DONE B4 my admission. [name removed] found [name removed] has the mental capacity and legal competence to be his own POA or GUARDIAN.

Fully investigate the Gull Creek Memory Care operation before your lived one resides there as had to pull my 91 year old mom out of there after only 2 months residency and their business manager billing for next month for not giving 30 days notice as well as keeping full deposit. Happy to share our egretful experience personally and asking Md state officials to investigate their operations especially the program. Very disappointed.

I would not recommend Glass Peaks at all! Take time and really look around at other options!

What they could improve on is doing their job and taking care of the residents that are paying their wages

Understaffed and the staff that is there isn't trained for adequate care of residents. Staff is outside smoking more than inside caring for residents. Facility isn't kept clean. Poor management. We had to hire someone to come in and provide personal care due to lack of care by staff.

The day my brother moved in the air conditioning was not working. It was set at 72 but it was 81. Two months later, the air is still not working properly. We were cleaning his place in a 84 degree room sweating (the thermostat was set at 70). We have said something to them several times and they keep telling us they will send someone to fix it. If they had to sit in that room day in and day out, I am sure it would be fixed by now. I don't believe he is getting the assistance they told us he was going to get when he moved in. There are some people that are nice to talk to but unfortunately the facility falls short on providing the assistance they claim to do.

We were very dissatisfied with Cedar Grove they use to be a very good place to stay they will tell you that they will do all kinds of stuff to help your family member and talk very nice to you but the care that they get is very minimal you pay alot of money to be taken care of they just try to fill a room but don't take care of the residents like they are supposed to and beware there is a cleaning fee not cheep upfront and then when you take your family member out and you will if you care about them they will charge you another month so good luck we have had better luck in Ohio

My husband did not belong there since his memory was not nearly bad enough at that time. However they just wanted to fill a space so it didn't matter to them. My husband is now in assisted living and doing very well. So much happier.

I was disappointed to discover that the facility wasn't truly handicapped accessible until after move in. We had to take doors off of bedrooms to fit wheelchairs through. They came to rehab and personally assessed my parents and said that they could take care of my dad, but then they were not set up for his needs. We ended up doing most of his care. We were working on moving them when my father died.

The staff who worked were caring/ competent, but they were so understaffed it was ridiculous. Patients with dementia are wandering around looking for staff and none are to be found. One day we went to visit, and walked over the whole facility looking for a staff member to help someone in need, and finally found the only 2 aids on duty out smoking on a side porch where they thought no one would see them. Also horrible urine smell throughout. Also price gouging/ trying to bill for months after our family member left there. Also say they can handle nursing patients when they can't/ should stick to accepting only assisted living level patients. Also let our family member get horrible bed sores by not having enough staff to do adequate diaper changing routine.

They were kind, but not trained to turn patients or clean them. Not aware of need for cleanliness and preventative care.nor concerned for mental well being. Didn't get her out of bed. She could stand and pivot but needed assistance. They Did not do this. They are not trained for professional aid. I was an I U nurse so I know what should be done as an aid. Also didn't warm up her food/didn't help her set up tray/didn't t make sure she liked what she had( I had bought her some things that could be warmed up) Only took a few minutes. They also promised me they would be able to care for her. She really was easy and really sweet lady. Makes me sad to think about. I almost reported them a few times but I did not. Hoping they get their act together

If I could give 0 stars, I would. At first, everything seemed like peaches and cream. Then a certain staff member was hired. She treats the residents horribly and when we reported her, management was "shocked" to hear it (even though multiple complaints have been reported). I realize they are short staffed and help is hard to come by, but at the risk of mistreating the residents, shame on Evergreen. Please think twice before sending your loved ones here.

Unfortunately, they dont providing good service. CNA's do the majority of interaction with residents, they are not allowed to "assist" residents with very basic needs. The staff rarely answers the phone if you need to speak to them. I've only seen them enter resident's unit, hand them their meds for the resident to administar themselves. They stay maybe 3-5 minutes. Most leave immediately and my loved ones medication dispenser doesn't work and they dont return to assist. Therefore my loved one goes without the med. This is a real issue that keeps happening. The food is not suitable for ANY of the residents-often times hot dogs and potato chips to these residents will all kinds of health issues. And the laundry facilities are often broke down. Clothes dont even smell fresh. There are mouse traps in the halls on the upper floors!! Even post renovation. There is NO transportation provided ie, outings or trips to stores etc.

My mom was here 2 weeks before being sent to the hospital for 2 bad infections. They advised me to stay away as she was upset for being moved there. All calls to check on her were so positive and how wonderful she was doing. This is not what I saw upon my first visit. She was out of it and shaking. Next day they sent her to the hospital where she almost passed twice during the night. She is now immobile and suffering other conditions because of the infections. Also 2 checks were lost. How can you expect someone to trust the care of a human being when they lose checks?

A funny thing happened on move in day–another group was moving their loved one out. A man with this group sourly stated to us as they exited the place, “good luck!” Deductive reasoning indicated this family may not have had a happy time with this facility. This review is being written in fall of 2023 not even a full year after. The issues: *High turnover of office staff and leadership *Constant billing issues – The monthly assessments were all over the place and inconsistent. *The person who on-boarded our family indicated that HW will coordinate travel to doctor's appointments. This turned out to be incomplete information. Staff shared that diabetes health management is provided. This of course also turned out to be non factual. *During Facetime calls with my relative, assigned staff will come into the apartment and immediately start yelling. *The seniors who aren’t quite great at toileting are allowed to fester in their neglect. Just walk the halls and you will experience this.

Bad to very bad: Food (Skimpy and sometimes not edible) Wait Staff (Rudest ever encountered) Many CNA's (A few nice ones) Diet (No special diets there, high fat and sugar) Therapy (Advertised but never saw) Bed Bugs (Always infested) Felons (They allow criminals grand theft auto and stealing from other residents and staff)

This place has awful management ever since they transitioned corporate companies. It seems like no one wants to do their job and their priorities are completely out of order. The management team needs to do a way better job especially to call themselves a “care facility”