Gardant Management Solutions

I was very excited at first. My contact with Paula was wonderful She was very understanding, kind and helpful. However, once my relative moved-in, I did see another side of The Fountains. There was definitely a lack of communication, both internally ( management, nurse and cna's) and externally(doctors and myself). It took some time and effect to get things smoothed out. (Details of which I will not go into), I feel better now, but I still have to stay on top of things. Honestly, I think that is something they are not used to. I have the feeling that most families do not get too involved once their relative moves in. I do have to admit this is my first experience with assisted living facilities so it is hard to rate them without the knowledge of how other facilities operate.

No ability to assist with colostomy care even if Mom learns daily care. This facility may not be appropriate even if colostomy reversed due to memory issues becoming more significant during illness.

Nice lunch not avail, small 1br, cable not incl. Have to pay full fee until va comes in . Has trial day mom can stay and try out.

Toured with director. Very impressed with "people-centered" program, bang for buck. Not so much with upkeep and spaciousness of apartments.

7-2 just opened 2/10. very large apts w/full kitchen, lg bath & walk-in closet. limited rehab, no skilled nursing. memory care is identical in style, nice furnished studio. NOT same managing co as Prestwick & Windermere.

clean, active, a bit clinical.. very friendly. Toured on 1/13

Information does not seem to service alzheimer patients with total assistance needs.Called they do not service severe alzheimer patients.

Toured Cambridge house with boys. New location, so that was positive. This also is a medicaid based facility. not as convenient a location for church....walking etc.

This is a nice facility. My concern is whether my father will get the "assistance" he needs to get up and come down to eat meals.

We did not care for their set up. We didn't feel mom would do well here.

Newer facility, nice and clean. Staff seemed friendly. Layout ok for mobile residents but could be long haul for dad depending on room assignment. Meals, barber, some grocery items available on site.

This was lovely but it is on the border of my geography plan. It is doable and it is close to where my husband works. It has the best size rooms This by far has the best size rooms and the bathroom entrance is from the bedroom, which my mother is used to. I loved it but it is on the edge of my geography plan. I wish it were a bit closer. I wouldn't mind the distance but Mom might.

Very friendly people and fun activities. Apartments are okay, but would like own washer and dryer.

We visited Heritage in Sycamore. Okay place. Wasn't too attracted to it.

concerned how long the level of care will be enough. requested an application to get on the waiting list

New management. Beautiful grounds. I know people living there now.

It's a big place, with a lot of residents. My loved one was only there for 17 nights. Overall the few times I was allowed to go in, mostly just the move-in day. The building itself seemed clean, but the entryway in the dead of winter was disgusting. There were cigarette butts where everyone would congregate to smoke, so you had to walk through smokers to get into the building ,which was a turn-off to me. They were supposed to clean the rooms every week, but I don't think they cleaned it the whole time she was there. They did do her laundry maybe once. The sales lady was super nice, and the manager seems to be upfront and friendly. I didn't get a really good feeling with maybe a couple of the nurses. They were just kind of in a hurry, like maybe they were stressed with a lot going on. My loved one ended up being a fall risk, and I feel like she really shouldn't have been there. She needed more care than anyone realized. They did an assessment of her while she was at rehab, and I feel like they should have known. My loved one had a fall behind closed doors and ended up in the hospital. The day she went into the hospital , I asked to speak to the nurse on the phone and there ewas no registered nurse in for t he day. That was on a Saturday. It was all just a mess and not a good experience. It was too bad, because I was so excited goign ink, and then Physical, mental, monetary stress involved getting her moved out. The only positive was my loved told me she loved the food, the few meals that she had there. It didn't look like they were activities at all due to Covid.

We had some cleanliness issues in my loved ones' room. Housekeeping only showed up occasionally to clean, and things tended to pile up. The common spaces in the facility were fine, but my in-laws were kind of on their own in their living space. The people there were nice, in my limited experience. Most of my interaction with them was over the phone. But mostly the nurses were great. They were friendly and tried to get things done. There was one real stinker there, but the director addressed that for us. The director was very sweet and very nice, but we felt she was overworked. She just had a big job and not enough help. There was a high turnover, especially with the nurses. The director wanted to keep my loved ones there after they were hospitalized, and we agreed. But in the end, she could not provide everything they needed care-wise. I think it was just overwhelming for her. But she was very good. The lady at the front desk was very friendly. They did a lot to keep Covid out. There were some good things, and the people were great, but overall it was a disappointing experience. It was a very high cost out of pocket, and they couldn't provide the assistance that we wanted or needed. I think it would be a great place if you have plenty of money (although they do transition to Medicaid), and if you don't need a lot of care and are pretty self-sufficient. They brought meals to my 90-yr-old loved one in a styrofoam container and expected him to be able to serve it to his wife. They'll deliver your pills and make sure you have those on time, but its a lot to pay for that. They were very slow in responding to requests, including responding to the call buttons the residents wore around their necks. I think it's because they've overworked there. It's a hard job, I know. But still, we expected more. My loved ones were not really impressed with the food there, and there weren't really activities due to the pandemic. I hesitate to give them a bad rap if your loved one just needs a little help with medication and is otherwise active and able. I just don't think this was the right place for my loved ones from the beginning. At first Heritage Woods was hesitant to take them, and eventually they said okay we'll try. I just wish things had worked out better. It's not a bad place, so I'd recommend it for self-sufficient seniors. It's a beautiful place, inside and outside. It was very appealing to the eye. I just wish things had turned out differently.

My comments are meant to be a help for family members that have a loved ones living at Montclare-Lawndale. My brother was a resident there from [dates removed]. When he completed his original application and all required paperwork he did not have a Power of Attorney on file, he was in pretty good condition health wise. As a family member we had no knowledge of him moving to this facility. All was going well. However, he became ill, was transported to to a local hospital, from there he was referred and transported to a Rehabilitation Facility. During that time Montclare destroyed/threw out all of his belongings without any notification to him or a family member. We were told because there wasn’t a Power of Attorney on file the facility followed the rules in destroying all of his belongings. I was told by a State of Illinois Agency, the rule is a 30 day notification is required. That never happened, I strongly suggest Family Members of Montclare Supportive Living review the loved one file and make sure there is a Power of Attorney on FILE. I have been unable to properly resolve this issue. Thank you very much.

The place seems a bit run down. Difficult to reach patient as phones not always answered. Follow through is not always kept as promised. Example is we purchased an immediate response fob that was found to be defective. The replacement did not work. We were told it was most likely due to the system needing replacement. It would seem that this would be a priority as the patients with fobs would need immediate help. So far after a month it has not been updated.