Gardant Management Solutions

Mom’s stay at Traditions at West Park Place turned into a horror story, judge for yourself. I have months of horror stories but due to character count I had to delete a lot of this review, My visit [removed], Construction dust from installing a sprinkler system wasn't cleaned up until I complained. Mom's furniture was covered in this. She had cellulitis on her leg and had never had skin issues before. [removed], Inhouse nursing care [removed] OVERLOOKED MY MOM FOR 5 WEEKS. No baths or meds. My visit [date removed], Moved Mom to assisted living, worst decision ever. [date removed], Mom was taken to St. Anne's Hospital for severe diarrhea. She was dehydrated. As it turns out the aides were helping Mom fill out her meal tickets and adding beef and pork to change up her meals so they weren't so boring, their words not mine. Mom hasn't eaten beef or pork for 40+ years. The change in her diet at 95 gave her severe bowel issues.

We picked this community, because the food was excellent. Also, the community was wise. I really liked the financial staff and cooks. Originally it was highly recommended. It went downhill during covid. It was unfortunate. We found them living in filth. The were not cleaning their room.

Make sure they have cell phone and or alarm the office staff real good until she passed then they refused to let me in to find the car title I wouldn't recommend that place I hate the way I feel about it but mom was liking it.

Horrible experience. The smell in the building was horrid. They allowed the lady across the hall from my family member to save/hoard her own pee in jugs all over her room. The smell was so bad, they put towels under the door to try to block the smell, but it didn't work. Staff constantly complained about how their backs hurt in front of my mother in law when they had to help in and out of a wheel chair to go to the bathroom because she weighs about 250 lbs, and made her feel like she was a nuisance when she needed the bathroom or anything that required them to lift her. Horrible quality of care. She rarely got bathed. They dropped her so many times, she was bruised from head to toe. The hospital questioned us on her care because of all the bruising from being dropped on a regular basis. the room was so small they couldn't hardly get a wheel chair beside her bed. Just a horrible place. And very expensive for poor care.

Worse place Ever! My mother was a resident there. Her room and her appearance were horrible! They let the carpet in her room get filthy! They let her were tattered and stained clothing. When she began losing the use of her legs, they NEVER attempted to exercise them. As a result they became discolored. She had several personal items stolen. The nursing director, Storm, and the facility director, [name removed], NEVER apologized for ANY of it. They just acted as if it was no big deal. They would give half-baked explanations for everything, and then refused to speak my sister and I about things. What is worse, the state agency responsible for licensing them and the management company that owns it, did not do much to help. They "supposedly'' had inspections and found nothing wrong. The State representative basically stated she did not want to get involved. Later two aides let my mother fall. She had to go to the hospital due to this.

I would tell others to make sure that you have an assessment done before moving a loved one in to make sure it is a good fit. We found it was not a good fit for us and I believe they were trying to just fill the bed rather than seeing if my husband was truly a good match.

If you require a special diet such as low sodium or diabetic diet don't bother Gateway at River City does not provide such diets. Another thing if you are a nonsmoker you have no rights either smokers ignore the state of IL smoke-free IL laws and smoke outside of all 4 doors without the staff or administration doing anything about it. They have it listed in the lease that the only authorized smoking area for the residents is out back of the dining room however they ignore the IL law and their own rental lease. The administration is pretty much useless at even enforcing their own rules for the residents.

I have not been pleased at all with Heritage Woods of Huntley. As long as you do not need anything other than cookie cutter program care plans, it is terrific. Everyone was rude and condescending other than the marketing director. Overall due to our experience I would not recommend this facility to others.

His room is not being cleaned, but main facility rooms are. They didn't feed him very often, they would ask him if he was hungry instead of telling him time to eat. He did really well with hospice, just he didn't connect with the staff well at Traditions at West Park Place. Had a day when went to visit and there were feces on the floor, they were going to leave it there unless we mentioned it.

My father needed some assistance and friends so we choose John Evens in Pekin. It seemed like a perfect fit. My father soon discovered he had terminal cancer and they said they would still take him even if he went on Hospice. He was there let then a month. He fell 5 times in less then 24 hours after a med change. They never called me. When I went to see him his room looked like a murder had occurred. He had fallen against the wall and broke a nightlight. The tines were still in the socket with masking tape to cover it. He was clearly not in the condition to be left alone. Very disappointed in the administration and nursing director.

I didn't know that the residents were allowed to have people living with them that aren't listed on the lease. Isn't that illegal and violation of a lease?? I wouldn't want my family living there knowing that anybody off the streets can come and shack up with the residents at any time for as long as they want.

Do not put your loved one in this facility. Horribly understaffed. My Mother has been here for a few months and many times her meds were mixed up. She was given a shot that was not for her. Luckily she didn't have a fatal reaction. Food is terrible. Dangerously understaffed and the few staff there are underpaid and doing multiple jobs that they're not trained to do. This place is dangerous for your loved one.

This place looks nice. They have nice apartments with room for furniture. Don't let that fool you! Besides a couple caring staff members, it is horrendous. We find bed made with poop in it. Poop left on the floor. Bottom rash not being addressed. Hurt ankle and bruises on my dad's body. One time they did not check on him at all. The next morning he was found sitting in poop from his head to his toes, never getting him ready for bed or checking on him all night. I'm sorry his stomach got so off that it is taking awhile to get him back to normal bowel but really?! At the beginning he got so dehydrated my dad had to go to the hospital because his kidneys were failing. Another time he was taking a shower and they wanted him out before the shift change. Dad purposely put himself on the floor. The nurse call threatening to call the fire department unless he gets up. I told them to give him a couple minutes. He got up. Lack of training and terrible management.

Our tour experience was very unorganized. We showed up for our appointment and it took half an hour of waiting before they found someone to show us around. The facility was not very clean and the staff were not friendly.

The people who provided the care, the aids would be about 6 stars out of 10, and the administrative team was horrible. They lied to us, they never assessed our loved ones needs. They never cleaned our loved ones room, the call button did not work for the first two weeks that our loved one was there. It took them a week to brush our loved ones teeth. It was degrading, they only cared about filling a room and nickel and dime families. The only person we liked, was the activities director. She was the sweetest person ever, she should be running the place. I would never recommend this community ever.

We visited Evergreen and found it to be a lovely place, my mother in law would have loved to move in there if there was someone who really handled the business side of this facility. Don't bother to apply if you have a Medicaid waiver and limited income, they won't be calling you back as that was our experience. Very disappointed that we handed over private information that took time and effort to compile and have no idea who now has access or what has happened to it. No calls back from business office or Administrator. Very poor way to run a business that caters to seniors but doesn't really care about the person, just the dollars they may have. As a person who works in the Nursing home field, I would not put my loved one in a place where the names and faces of employees change faster than your or I change our clothes.

We never really did see any issues with the cleanliness of the community. Our loved one did seem to enjoy the meals and dining, and they did offer a good amount of activities. However when our loved one moved in [date removed] they offered to put him on a medicaid wait list for a room. They said they never had a room available for him with the medicaid but we were never made aware of that. They changed management and the new managements excuse was always, "we do not know what the prior management agreed to." We thought within that year he was going to get the medicaid room, but the eventually forced him out and moved him into a long term facility, they gave us no options at all. When signed a 30 day notice in August, they told us to not worry about paying rent, but we had to pay two days into September on top of late fees they charged us.

I feel like the safety of the facility was not up to par. The time delay between notification and knowing what is wrong and how to help should be better. An intercom system or the staff wearing radios would make it better. The communication and them knowing the needs of the residence needs to be a priority

I would tell people not to go to this community to anyone who asked. My loved ones had a not great experience. We thought this would be a safe environment in their hometown. The staff was less than helpful to our loved ones. My loved one used a walker, and we requested that activities would be incorporated for assistance with those who are not as independent. The food was terrible. The community said they would have snacks and coffee all the time. The snacks that were out, some residents would horde the items and there would be no snacks left for other residents. Due to one of my loved one's declining health I requested the food be delivered to my loved one's room. The food was cold and seemed to be leftovers. During the grief process we decided to take my loved one home to assist with this process. We had plans of bringing them back, and the community decided to give an eviction notice on our loved one's TV stand. The administrator was not sympathetic towards us during the dying process of our loved one. He seemed like he didn't care about the families or residents.

I paid a month, due to COVID they locked my loved one in her room. My loved one was there for only a week before she was back in the hospital. The community charged me for the whole entire month and didn't prorate it for just the week my loved one was there. Nobody made reminders to remind my loved one to do daily activities of living.