Frontier Senior Living

My father-in-law resided at Washington Gardens Memory Care from January 2015 through October 2016. We chose Washington Gardens because it was new, clean, had large private rooms, and seemed well-designed. Soon after we moved my father-in-law in, the executive director left and the office manager was promoted to that position. Throughout our time at Washington Gardens the office manager, turned new executive director, exhibited incompetence combined with a shocking lack of understanding about dementia, which trickled down to the entire organization. For example, repetitive behaviors are a very common part of dementia; my father-in-law began clapping loudly. Although annoying, it was not harming anyone. Rather than addressing the clapping, Washington Gardens claimed the behavior was unmanageable and threatened to kick him out if we, the family, didn’t figure out a solution. We provided several easy, common sense solutions and the problem was dealt with. Washington Gardens staff should have been able to come up with solutions and manage this on their own. This is only one of many examples of an instance in which administrative staff was incompetent, unhelpful, and threatening. On several occasions when I was visiting I found prescription pills lying on tables, couches, or the floor that patients or the med aides had dropped. This is obviously a significant risk, both to the patients who were clearly not receiving their medication, and to the other residents who could have easily found and taken it. There is no reason for this to ever happen; that I found pills lying around multiple times is inexcusable and extremely dangerous. On one occasion when I was at the facility another resident was wandering the hall covered in feces; it was very obvious by the smell and sight. It was not addressed and she was left to wander. After approximately 10-15 minutes I went to find a staff member to clean her up but could not find anyone. Staff/caregivers not being present on the floor was a recurring problem. When they were present, they at times could be found chatting together away from the residents or looking at their phones. Caregivers made very little effort to engage my father-in-law in activities. He received bare minimum care, and staff did not at all seem to know or like him. This was a stark contrast to his previous facility, where he was clearly well-known and well-liked. As his disease progressed my father-in-law often wet his bed. We brought this up repeatedly with the Washington Gardens executive director, director of the care staff and the caregivers. Over and over again we went to visit and found him sitting in soiled clothing, and his bed made even though it was soaked in urine. Staff did not check his bed in the morning to see if bedding needed to be changed, and put him to bed at night in urine-soaked sheets unless we were there to check. Family is to be notified of health issues, and especially of any need for hospital visits. My father-in-law was sent via ambulance to the emergency room, though we had no notification that there were any significant problems leading up to this. We were not notified until half an hour after he arrived at the hospital. Several hours after arriving at the ER he died. After his sudden death we had to contact Washington Gardens regarding an unresolved financial matter. Despite the executive director's claim that the issue would be resolved within a week or so, more than a month later we had not heard from them. There are good, caring, clean, safe memory care facilities in the Portland area. Washington Gardens is not one of them and should be avoided at all costs.

Some of the most unpleasant administrative staff I have ever encountered! Care staff are overworked and residents suffer. In this day and age when customer service is critical to maintaining customers, I don't know how they stay in business!

Terrible experience from beginning. Initially was told that dad would be placed in a private or double room until his behaviors could be accessed and matched with another roommate. However the first night he was there, I was called and told his roommate didn't appreciate him being there. He was yelled and cursed at by the roommate so they wanted to transfer to another room across the hall with another new roommate. I was stunned after being told he would be in a private room initially. Asked them to place him in private room at a cost of $10,000/month so that no one would yell/curse at him anymore!!!!!!! We ended up paying the $10,000/month while dad's initial roommate is still in double room by himself and paying the double room rate, much less that the private room rate we are paying????? In addition, while medical staff tried to balance his meds making him dizzy and unable to walk steadily, he started falling down. Dad had never fallen down prior to coming to Silverado. Discovered the first fall myself. Dad had bruises on face and bottom, and swollen knee, however staff had no clue that he had fallen despite the many visual indications. Even though dad fell many more times during period of trial and error on his meds, nothing was done to help prevent him from falling, or adjust meds to not make him so dizzy where he was unable to walk. Then the big fall came that was severe enough for us to take him to ER. CAT scan revealed that his neck was fractured and had a pneumonia infection too which causes more confusion in dementia patients. Staff at Silverado had no clue that he even had pneumonia even though he had been examined by doctor 2 days before. We noticed that he was coming down with something the day before his fall due to his coughing and chest pain. Staff is not trained enough to recognize when patients need assistance. Now with 12 - 14 days left to live, even though didn't have much quality of life before the fall, he now has absolutely none and fell that they didn't do enough to keep my father safe. I wish I would have kept him at home now.

I will never use this facility again. After Mom stayed there a few days and was returned to our home, she arrived in poor condition. She had half of her undergarments on and she was soiled. There was dried vomit on her face. Another resident's narcotic prescriptions were given to us. Her medications were missing, so I had to drive back there to pick them up. One of them was lost. It took two days at home for her to recover. In spite of a verbal agreement from the director that Mom's clothing would be washed, it was not. The soiled clothing was in plastic bags in her suitcase. Our CNA visited the director's office to address concerns, but he went into his office and closed the door.

For the amount of money you will be paying at this place it is really lacking. Activities do not get done. Short staffed, nurse that does not complete assessments, lack of supplies including gloves for staff.

The building was nice, now it smells, carpet is dirty. One housekeeper doesn't have to do any work because she is a friend of the VP of the company.The laundry person is the laziest of the whole bunch, but if the manager tries to get them to actually work, then they claim it is a hostile work environment. What a bunch of BS! Nurses and caregivers spend most of their day outside smoking while the residents lay in their wet beds.

Arbor Terrace is an independent living facility, that could be a great place for my love one, but because of the fighting between the HHA i declined! The manager Jackie is rude to the HH workers and is nice to the competition is unprofessional. It should be the family decision who they want to receive care from. To hear her tear up one company and not the other, who needs that headache. Well i moved my loved one to cypresswood and they have a beautiful building and i love the HH service and the nurse, Rhonda is AWESOME!!!

I brought my mom here and would come visit everyday so I soon got attached to other residents as well and saw horrible care given to them. I saw residents crying that were being ignored and residents they never even got out of bed. The only time I witnessed good care was on swing shift, Mickey was an amazing med aide and for that I think her. The only caregivers I felt cared were Sydney , Janet, Brittney, and Vicki and for that i also thank them. I felt as if my mom was very unsafe unless she was in there care. I moved her to a new facility and she's doing much better than she was when she was at Arbor Oaks, and she still asks about those 5 caregivers who I sadly heard resigned not long after mom left. I would not recommend this facility to anyone!

Used to be a great place. Entire staff I dealt with moving mom in (director, nurse, and the tour guide) are gone, along with several care staff I felt comfortable with. Not only did nobody bother to contact me but the people that replaced them seem cold and uncaring. Activities and food are still acceptable although the frequency of entertainment has decreased significantly during th past month. I see horrible caregivers and nurses (mom was once left for almost 2 days without being checked on) The staff that took over from the locked side were correcting things but it does not look hopeful now. A nurse named Carmen and another named Shelley have gone above and beyond to try to help my mom but given the way staff is treated I don't expect them to stay long. If you would like your parents to live in a safe and caring place I suggest you seek other options. I am looking for alternate options for my mom as are many other families.

This is for home health solutions, the home health company that gives care at Westminster. I have absolutely no faith in them, as a matter of fact they're also involved with another place and the second I found out about that I crossed it off my list. I wouldn't move her there if it was free. They kept coming over and seeing her after I told her they were fired because they were continuing to bill her medicare and I couldn't get someone else in until they stopped. So finally they stopped and wrote me a letter saying services had been terminated. i was furious with the care they had given her.