Franklin Park Senior Living

The quality and preparedness of the food is very poor. And my Mother has never been a picky eater. She rarely has a meal that she says tastes good . It's very substandard food. The facility has had difficulty maintaining good caregivers. The care givers are not being compensated well in salary and therefore not motivated to provide great care. It's a very beautiful facility when you walk in. You visually have a nice first impression when you walk in. And that is what Drew me to it. But behind the scenes, there is a lot of chaos going on. Caregivers and cooks having screaming matches in the hallways. Caregivers getting fired for being mean to residence. That happened just recently I heard from the insiders that the primary cook is leaving and there's no one to take his place.. Over the weekend, two caregivers showed up for residents. And the weekend cook did not show up and they just ordered pizzas to feed the residents.

Unfortunately, I can't recommend them as far as staff. I have a long list of negatives. However, I've come to the conclusion that the staffing issues are pervasive in the industry. Poor training, poor wages, poor leadership, and I could go on.

Overall it's a very caring and friendly community. However, the staff turnover is quite high. Some of the caregivers and med techs go above and beyond, and some look disengaged. For the cost of the facility, I expect more.

The management there really needs help. Apparently the company has been sold. Not sure what the new management is going to be like.

The Grove on Forest Lane was nice and the staff were nice to work with.. The care level available wasn't as good as we would have wanted for our loved one.

We chose Hidden Springs because my wife and I were both able to come here but for different levels of care. I rated it a 3.5 because things are taking longer than anticipated. The food is fantastic. Overall I would still recommend the community to others.

I did not get a very good first impression from The Avenues of Park Forest. To me it felt more cold and institutional and we did not want that.

The Avenues at Park Forest felt a little too institutionalized. We didn’t like it. They did seem to be trying though.

The facilities are beautiful and typically kept clean. Assisted Living is still nice but memory care is not. They are consistently short staffed and hire unqualified staff. They food is now poor and many residents have lost a lot of weight. Residents just sit in the dining room or their individual rooms most of the day. Poor management and lack of staff has made a nice facility decline.

If you have someone who doesn't need any memory care, it is a great place. If it is for memory care it is good. If it is in the middle of the road, it is not good at all. It would be nice to have an enclosed outdoor area for the residents to go to freely. This is one of the main reasons we moved my loved one out of the community.

The staff in memory care varies a great deal and are not well trained. The ones who are excellent have figured it out on their own. It’s a very pretty place with very nice people. But if you are someone who wants to point out difficulties (present everywhere) with the aim of making things better for your family member, you will be accused of being too critical. The people in charge take things too personally. And that sometimes makes it difficult to communicate and to help your family member. But kudos to the morning team!!

Apartment is quite roomy and looks good now, as it is new. Shortcuts were made in the construction, which will lead to breakdowns in appearance. For instance, cheap flimsy cabinetry, water based paint used on doors and trim. Don' know what major problems exist but it leaked badly in heavy rain. Landscape is nice and walkways and parking area are good. Lots of good and beneficial activities as well pretty good entertainment. Management is good. After the first week or two, the repetitive menu gets old.

Beautiful place and grounds for the independent living section. However when you go to the back of the facility where both assisted living and memory care is housed. Furniture and decor as well as grounds spoke more of less elegance and importance.

We chose this community based on all of the things that would be provided for our loved one. Right now there seems to be a high turnover of staff and there is no consistency. There isn't an activity director so my loved one is often sitting alone not doing anything. The two at the front desk are truly amazing in their friendliness and caring. They were one of the reasons we chose this place because we thought their personality would reflect the way the rest of the staff would be. It's brand new and it looks like a resort. We had our loved one come live here so that she would have companionship with people who are at the same stage in life. Where we would know our loved one would be safe and secure and enjoying life. We have spoken to the management and they are trying to find a resolution and fix the staffing problem. We hope they do it soon.

My husband and I are living at this community. Everything is alright. We like our apartment. We are here together and that is good and like it that way.

Very nice but doesn't quite compare with the Emerald Oaks location.

Did not like the way it smelled.

Absolutely gorgeous, but little more than what we needed.

Too over the top for Mom and Dad.

I did not observe many people no activity going on. Weird event with the front desk. . .No link to their website