Franklin Park Senior Living

I went by there and it very pretty from the outside. I received a brochure and it was very expensive. For me it was to far out and there's lots of traffic and some construction in Stone Oak.

My mother was living here and the administration is not at all helpful. They put the residents through all kinds of rules and requirements to do simple activities like going to dining room or making a reservation to take the community van to the grocery store. Their facility manager is extremely rude both to employees and residents. This is a very expensive facility to live in, and yet the management came back and pressured all the residents to ‘donate’ money to provide holiday bonus money for the underpaid staff. This little group of elderly residents ‘donated’ $40,000 from their own money. This is over and above the very high costs required to live here. There are staff memebers who are very caring, but don’t be fooled about the facility—it is focused totally on making as much money as much as possible from these sweet elderly residents.

We had a very bad experience overall, the food was not edible on the memory care side, it was not good at all. Our family hired an outside agency to with the care at the community because the staff did not do much. Our loved ones clothes went missing at one point, the management was not willing to work with us and their was no leadership.

BED BUGS HAVE BEEN A CONSTANT IN RESIDENT ROOMS. NOTHING IS BEING DONE AND THE PROBLEM IS GETTING WORSE. CAUTION DO NOT PUT YOUR LOVED ONES IN THIS FACILITY. Zero stars.

We are extremely pleased and think its a bargain!