Franklin Park Senior Living

The management there really needs help. Apparently the company has been sold. Not sure what the new management is going to be like.

The Grove on Forest Lane was nice and the staff were nice to work with.. The care level available wasn't as good as we would have wanted for our loved one.

I did not get a very good first impression from The Avenues of Park Forest. To me it felt more cold and institutional and we did not want that.

The Avenues at Park Forest felt a little too institutionalized. We didn’t like it. They did seem to be trying though.

The facilities are beautiful and typically kept clean. Assisted Living is still nice but memory care is not. They are consistently short staffed and hire unqualified staff. They food is now poor and many residents have lost a lot of weight. Residents just sit in the dining room or their individual rooms most of the day. Poor management and lack of staff has made a nice facility decline.

If you have someone who doesn't need any memory care, it is a great place. If it is for memory care it is good. If it is in the middle of the road, it is not good at all. It would be nice to have an enclosed outdoor area for the residents to go to freely. This is one of the main reasons we moved my loved one out of the community.

The staff in memory care varies a great deal and are not well trained. The ones who are excellent have figured it out on their own. It’s a very pretty place with very nice people. But if you are someone who wants to point out difficulties (present everywhere) with the aim of making things better for your family member, you will be accused of being too critical. The people in charge take things too personally. And that sometimes makes it difficult to communicate and to help your family member. But kudos to the morning team!!

Apartment is quite roomy and looks good now, as it is new. Shortcuts were made in the construction, which will lead to breakdowns in appearance. For instance, cheap flimsy cabinetry, water based paint used on doors and trim. Don' know what major problems exist but it leaked badly in heavy rain. Landscape is nice and walkways and parking area are good. Lots of good and beneficial activities as well pretty good entertainment. Management is good. After the first week or two, the repetitive menu gets old.

Beautiful place and grounds for the independent living section. However when you go to the back of the facility where both assisted living and memory care is housed. Furniture and decor as well as grounds spoke more of less elegance and importance.

We chose this community based on all of the things that would be provided for our loved one. Right now there seems to be a high turnover of staff and there is no consistency. There isn't an activity director so my loved one is often sitting alone not doing anything. The two at the front desk are truly amazing in their friendliness and caring. They were one of the reasons we chose this place because we thought their personality would reflect the way the rest of the staff would be. It's brand new and it looks like a resort. We had our loved one come live here so that she would have companionship with people who are at the same stage in life. Where we would know our loved one would be safe and secure and enjoying life. We have spoken to the management and they are trying to find a resolution and fix the staffing problem. We hope they do it soon.

My husband and I are living at this community. Everything is alright. We like our apartment. We are here together and that is good and like it that way.

Very nice but doesn't quite compare with the Emerald Oaks location.

Did not like the way it smelled.

Absolutely gorgeous, but little more than what we needed.

Too over the top for Mom and Dad.

I did not observe many people no activity going on. Weird event with the front desk. . .No link to their website

When we moved our loved one in, we were told they could handle bathroom needs. Their response time is 30 minutes which is unacceptable. Furthermore, she had a medical condition that wasn't addressed with the doctor for 3 days. They didn't wash the clothes every week as promised. They didn't clean the toilet which very much needed it. Franklin Park may be fine for someone that is able to get up and assist themselves but definitely not for someone that needs help.

Some staff are excellent, others just don't care or aren't trained at all. Always short on caregivers. Caregivers seem to be on their phones quite a bit. They would rather dope them up to make their job easier. Activities do not stimulate. They hardly talk to the residents. Breakfast is basically the same everyday. Meals do not match ability to eat. I would not eat there. Rooms are not always locked or closed. Residents wander on their own. Management is MIA on the floor. No accountability for workers.

The caregiver needs to be sure to read your contract and then read it again. Know what is in that contract

This is probably only good for someone who is ready to sit and do nothing. It there were any problems, I don't feel the staff were equipped to handle them. The staff were very aggressive with my husband and did not seem to recognizes problems for what they may be. The staff was minimally trained and it was very poor care.