Farmington Hills Inn

The cleanliness was good. The interaction with the staff was good. My loved one liked the food. We picked this community, because it was close to home and the price was reasonable. They need to keep their patients safe, and they need to implement things to keep them from falling. It's more for people who are independent. We were disappointed, that our loved one kept falling. My loved one needed a higher level of care, than what they offered.

Food is an issue always served cold, sometimes overcooked and selection choices are minimal. Not much of an activities program, the director is having issues finding staff and are having staffing issues. He had a runny nose and cold symptoms similar to Covid, he was tested but not when they had symptoms. He did end up being positive. We were ones to call and have him tested, which gave the positive result. Do not feel as we should have had to call for them to test when he was showing symptoms. Staff is very pleasant overall. Had one issue with sheets being dirty, we notified them and they did change right away.

I think in normal times, the Arbor Inn is aw ondrful facility for your loved one if htey have mobility and are farily self sufficient. When I was looking at other facilities, everyone seemed to be in the same place with restriction splaced on them by the state of Michigan government with lockdowns and family visiting. They've done a fair job of communicating with us during Covid. They've had some staffing issues with turnover and training, and the staff to patient ratio is probably around 1:16, and I think that's low for the needs that my loved one had. Eating out of Styrofoam container w plastic forks vs going to the dining room with a plat and slverware makes a big difference. Covid defineltelhurth the eating and dining experience being sequestered in the rooms. I think if dining, activiites, and visits open up and slowly get back to normal, it's a very good option to consider for your loved ones. Especially product for your dollar. And as long as your loved one has a fair amount of independence and does not need a lot of care and attention, I think Arbor Inn is avery good facility to consider.

Rooms are very small 16x12 or 14x11. Not even any room for their recliners. Price is less because of that. Basically you get a small bedroom and a bathroom. Price does include everything though. Housekeeping, meds, all utilities, 3 meals.

This is not a good fit. Did not like the room set up and they seemed to discourage bringing any of her furniture. Too small for a shared space.

Very friendly and helpful. Location may be a problem for regular visits by family members.

This location fits within my mom's budget & is very close to her family & friends. It meets all her needs. There have been some issues which were addressed immediately. All residents very happy with the food. I am reserving judgement as to how attentive they are to residents needs. It is acceptable thus far.

Pleasant staff. Some of the community rooms were dark. My mother likes bright rooms.

I knew somebody in this community and It was pretty nice. It is where you go when you can't afford much. People are just sitting around with no stimulation. It has a strong urine smell in there. I wouldn't recommend this community.

My mom is still trying to get acclimated to moving into The Arbor Inn but the staff is working with her on that. For now, she is not getting involved in any of the activities or special events I think that it is still too early for her and the staff is working with her somewhat as well. The community is very nice, well kept up

There were some smells that seemed not too clean in certain areas. Lighting was not very good overall. Pleasant and friendly people on the staff. Hallways and rooms seemed spacious enough. Craft and other activities available to residents.

This may not be the classiest place, but it is definitely the most loving! The staff does an amazing job at making my mom feel cared for. The meals are very good, and she gets plenty of opportunities to socialize. I would absolutely recommend this facility!

We had a pretty decent tour of this community. From what we saw the community looked nice, and well maintained. The staff was kind, and informative. All our questions were answered. It was a pretty decent experience.

I didn't care for it when I went to tour the community. My 10 year old son said it smelled. I thought it smelled like pee. I feel it would be better using Memory Care because of wander risks.

Facility looked good and staff was nice. However, most residents were in their rooms either sleeping or watching TV. I don't believe there would be enough stimulation here for my Dad who is active and social.

This was in the right price range. Its more of an institution than a home and not the direction we are looking for but a good fall back

The staff is nice and helpful. My father got special attention. I saw it often, I was present often. He was there 8 months. ******* Unfortunately, the owner seems to be a time bomb that comes in a few times a week at most and apparently makes sweeping changes and comments and orders without much regard and I suspect without consulting medical staff who has been consistently present. I feel bad for the staff and manager who have to pick up the pieces. I feel bad for the residents who wonder what happened to their neighbor, my father. I feel bad for my dad who had enough of watching the elderly disappear without a word or any closure and crossed the owners path during a sweeping visit. ****I was left to scramble for my father's care with no notice by order of the owner. An incident like this had never happened there with him before. He's been grumpy and asked not to be bossed around and spoken up on someone's behalf..... I'm told he could be reasoned with and redirected after a short time and was never threatening or violent. Suddenly, only with the owner in a snapshot moment he becomes dangerous and has to be evicted ...now? After EVICTION, If the owner had contacted the family or directed someone to do so, to check on him, at all let alone within a few days to show a care, I would not have written this review. As I packed my father's possessions I was sought in order to be told my father would be missed.....repeatedly. Try to tell me this was solely an aggression issue with my dad.....and you'll be wrong. If it were, the professionals would have counseled me to address medication and care changes first, right? REPLY TO COMMUNITY November 2015: While no one would argue this policy, the evidence is to the contrary. Clearly the decision was entirely form the owner who had less than 1 hour experience with my father. There was no consultation or warning or status. Further, the notice I (family) received was less than 1 hour and was not a discharge but 'take him for a few days.....now.....with everything he owns". We were entirely ignored afterward. The work to complete my father's exit was mine. They were very passive. I received no direction..I had to ask all the questions. I received no assistance nor was offered help to place my father.

This was in the budget, friendly staff but felt dark, depressing & smelled ( urine odor)

It was a nice community. I was concerned that it may not be as secure of a facility, as I think is necessary for what my loved one is needing, though.

Too drastic a change. Very very assisted not enough independent.