Farmington Hills Inn

They didn't have what we needed for my mom and the person was honest about that so I appreciated it. She did give me advice on what to look for. Place smelled.

Unfortunately I had to move my mother out of this community. It was not working out well for us at this community. This is a large community with a lot of residents. I do think they under staffed at the moment. My mother had a couple of falls, and I feel it could had been prevented if there was more staff around the facility. The staff that is here are good, but they need more.

We found the Inn to have all of the requirements we would need for Mom from a care and caregiving perspective. We did not see any residents in the beautiful atrium and living areas, but we did see some in an art class. The rooms we viewed gave us a feeling of more of institutional feel, especially the one with a shared bathroom.

Did not care for the Nurse seems to have an attitude

I toured this community while looking into care options for a loved one, and Farmington Hills Inn isn't one I would recommend. It just had a very clinical, hospital like atmosphere that I didn't feel like my loved one would be comfortable with. I toured quite a few communities in the area and I feel for the price there are much better options.

Very Depressing, gloomy Checked out sister property Farmington Hills Inn and found it to be more acceptable

wear a ankle braclet??? No

The Aides were fine but the head nurse lady was not friendly and it was her way or the highway

The biggest thing is their head nurse she needs to learn some people skills..or get a different job where there are no elderly residence

I would never recommend Farmington Hills Inn to anyone. Some of the aids would be on their phone, put two depends on your love one. Feces under finger nails. Love one falling a lot. Bruises, carpet burns on both knees. It is horrible. A group home is so much better. My love, one health declined rapidly. Cold food. It's not a good place.

Do not put your family member in this place. I have suspicions of abuse and neglect. Most of the staff (there are a couple good apples) couldn’t care less and are just plain rude and unkind to the residents and family members.

No communication Everything different then reviewed prior to moving

My mother was all set to move into this community when she went into the hospital. We had already submitted a deposit had her assess and moved most of her belongings. They said they could no longer take her coming from the hospital although this is a senior community with people who will have various issues throughout their time. They told us that we had to move her belongings out and that if we wanted to move her in at a later date we would have to reassess and start from scratch. Seems to me that I community that cares about seniors would be more understanding and come up with an easier way to handle a problem like this. We were even willing to pay the rent whether my mother was there or not in order to keep the room and the move going forward

I found my father here 6 months, his sister put him here, and did not contact his kids. I have been visiting my father for the past 6 months, 2/3 times a week. I usually go in the evening after my work day. The staff have been very nice to me untill yesturday, when I learned my dad sister obtained guardianship, again without kids being contacted. Now I am not allowed in the building to see my father. In the past during my evening visits, you can never find anyone, my father's roommate will have his call light on for hours. Also, I have witnessed the employees in a [removed] smoking pot on several occasions. I don't believe this behavior goes on during the day hours, but in the evening, good luck getting help.

Smelly. Not an option

My father was there, when you walk in the smell hits you. Visited my father often, every time his urinal was sitting next to his bed FULL and looked to have been sitting there for some time! He stopped walking because they did not take the time to walk him to the dining room. Rooms are very small and bathrooms are shared by 4 people. Father fell, obtained a sore that was not properly cared for and due to the lack of care for it he obtained a severe infection which lead to his passing. This place is OK for ones that can care for themselves, but walking through you can see many are just laying in bed (some calling out for help). I have worked in assisted living for a long time, and this is a OK place for OK service! If you need any level of care I would go elsewhere!

I have already written a review of Farmington Hills inn. But I will say it again. I'm not very happy with this facility at all. My first instinct should have told me to walk away. Wish I would have listened to myself!

This place is horrible... [Removed] is not a great nurse she puts all her work off on the caregivers.... All she do is sit in her office and tell all of her problems to any and everybody that will listen instead of directing her concerns to the residents.. [Removed] is nothing but a broke down snob that where's the same outfit every other day and looks down on ppl like..... She so much better than everybody..... [Removed] I dnt know where to begin with her if that cleaning I can only imagine what her home looks like.... My mothers room was nasty I complained several times but nothing never happened so I guess they all live in filth..... Night time care is worse..... I caught [Removed] sleep in a resident room you can see it all in her face that she was sleeping this is by far the worst assisting living... I

Odor

My Mother has dementia and I placed her in the memory care unit of this facility. The experience was awful and the conditions were deplorable. My Mother would not be changed for 24 hours and she would routinely sit in urine soaked clothing. On one occasion, a family member found her shoes and socks soaked with urine, to the point that the entire dining area, where she was sitting, smelled of urine and I had to throw away her shoes and socks. Staff was rude and impatient with her, even while family members were present. I observed inappropriate physical handling of other residents and a complete lack of compassion or respect for the helpless dementia residents. There was grossly inadequate protocol for administering medication to patients, and if a family member had not been there at the time, my Mother would have been given another resident’s medication. To compound the issues, the Director failed to address problems while feigning concern. Most disturbing was when I approached the Director the next day about the incident concerning the wrong medication that was almost given to my Mother, and she acted shocked and horrified that it had occurred. However, she was blatantly untruthful when she denied prior knowledge and instead asserted that she was never notified by her staff of the issue. However, in reality, her managerial staff specifically advised me that she was definitely notified, in writing. I was hoping to get results when I then contacted the owner’s grandson, who was overseeing operations, but while he initially appeared horrified at what was occurring, when he called me back, he advised that “I stand a million percent behind the Director”, who he said had worked there many years. The Director apparently had spun her tale to him as well, and he believed her. Other incidents routinely occurred and, in fact, family members of other residents also voiced dissatisfaction and approached me to join with them to speak with the Director as a group. However, I instead removed my Mother from the facility after just a short stay. In closing, I want to acknowledge that there were several wonderful and amazing staff members, who cared for the residents with compassion and respect. Unfortunately, these individuals were the exception and not the norm. Two of these employees even complained about the poor treatment of residents by other staff members, and the caring staff was frustrated and wanted to leave, but said they would not abandon the residents because they would be at the mercy of the others staff. Please find another place for your loved ones.