Experience Senior Living

I've heard the meals are good but haven't eaten it personally. I love that it's local to so many places, you can take your loved ones out to eat, to go shopping, or do something fun with family and it's all SO close!

Loving and caring staff make us feel well cared for. Lots of activities keep us busy. I would recommend to others depending on their level of care.

What we like the most about the community is that it is very clean, everyone is very nice, enough activities to keep you as busy as you want to be.

Always room for improvement. Always get a friendly greeting from the staff. Communication could slightly improve for medical staff. Very helpful. My bother has little compliments. Not sure on the activities, brother hasn't seamed to settle in yet. As previously stated, Always room for improvement.

Staff is amazing. My mom loves the activities and games. Food is amazing. My mom has gained quite a bit of weight. That's what she needed. He is a gourmet chef on her birthday. You can ask for a private room and we did that for my mom's birthday. Only complaint is [name removed] has not returned my calls concerning my mom's care. We have quarterly meetings. Her overall expense went up and I questioned the care and I still haven't got answers. I had a phone meeting with her and she never called me. [name removed] and [name removed] is still there and they're amazing to work with and the staff. My mom's been there almost a year and she said it was a good decision. She's happy there. She's eating more and less depressed because she was widow and depressed and not eating at home. She has made friends also! During her birthday party, they help me decorate and had a birthday party for her! Invited others to join.

Homey environment. Plenty of activities and opportunities for socialization. Good variety for meals. Convenient partnerships with PT OT ST rehab and primary care physician. There has been some staff turnover but I suspect that is prevalent within the industry at all communities- our interactions with staff have been friendly. Overall safe environment that provides great care for mom

I would give SF a 4, only because to me a 5 is perfect and I can't give any organization a perfect score. Also, my Dad absolutely loves it there. My Dad loves the food, the food servers/cook, the staff for laundry and housekeeping, maintenance, and activities. He does not require medical assistance so cannot give a rating for that service.

Did not participate in the activities and assisted living is very expensive. However, The facility is beautiful, and maintained inside and out. The staff is nice but there seems to be a lot of turnover. I am sure that isn't unusual for these types of facilities. The administrative staff is kind and helpful. In my opinion the food and food service was not satisfactory.

All is good except the pharmacy they use. Medication doesn't come in as it should. Many times people go days without some of their medication and if a new medication is ordered it takes days before it gets started. Big problem when it's a antibiotic or something as important. Very unhappy with the medication aspect

First of all let me say, they have the greatest staff. They make your love ones feel loved. I personally felt loved. I would rate Assistant living at a A+. Memory Care I think needs more help in laundry and bathing. The love is still there. The Activity leaders were great, nurses great and food is delicious and the place is beautiful and bright. I would recommend Sugar Fork.

They are happy there. They don't have any complaints but they don't rave about any of the services so I couldn't tell you they find good. As their POA I can tell you that their billing has been off. The drug service they use has billing issues where we don't get invoices and then their collections department calls.

I was very shocked when I received the bill from the pharmacy they use it was outrageous and I was told I would be charged an additional fee if I choose another pharmacy. It's definitely a racket. We are at their mercy, so they take advantage whenever they can.

The cleanliness and the Activities Director. The Executive Director could be more involved with the residents and generally be a little more accessible.

The most important thing for me was getting long care health insurance. I moved out of Sancerre yesterday because I didn't want to pay [fee removed] a month. My insurance never came through,. I loved the residents and made some great friends. Another area needing improvement was the hiring and retention of help

The facility is very clean. They are in transition in both activities and the food departments right now so hopefully it will get better.

Overall has been a very good experience. Nursing staff is excellent and has been very consistent over the last year.

The facility is very clean and nice. The employees are very nice. You can see the employees really care for their residents. The residents have said they love the aides. The aides do their best to help the residents and meet the residents requirements of the day.

My mother has resided in the memory care community for 3 years. Director turnover is very high. They are very friendly but different skill levels. The activities are good but we need more interactive activities not just watching TV. The urine smell is more presenting certain area. The staff is great. It's an area that takes the right individuals to work in. The cost is high.

My only negative would be that the dining room service needs to be more efficient. Doesn't seem to be much order to how they wait on people. Numerous times I have ate meals with my friend and we have gone unrecognized and food items that they apparently put in their iPad gets forgotten. The food itself, the fellowship the residents get at meal time is excellent. They seem to be going through several administrative changes I'd like to say for the better but I have not seen yet. Most of the "General" staff is very helpful and will bend over backwards to please.

Far better than other places in the area. Staff truly care for its residents. Expensive but worth it. Don't like little added charges they are putting in. IE/ if you need food sent up to room they charge extra now. Seems like "field trips are limited to within a few miles. Would be nice if they could go to the beach or other places within 20 miles. So much to enjoy in Florida.