Experience Senior Living

While the staff has been polite especially the front desk and some others, we are disappointed that we cannot get our calls returned. We live 12 hours away from Sancerre at Palm Coast and we rely on phone calls for questions regarding the health and welfare or our loved one. We have called for information following falling incidents and other inquires and have not received a call back. The phone is rarely answered except during the day when there is someone at the front desk. The nurse is rarely available to take a call. We have also been disappointed in the meals. The last time we visited, our loved one received a cold tuna sandwich with a small amount of broken potato chips for supper. One time the staff was loudly arguing with each other over duties in front of the residents and guests. It seems that there may be a shortage of trained staff that know how to deal with memory issues.

The biggest area for improvement would be with the aides - sometimes over 30 minutes late, call offs not covered, quality of care sub par.

My Mom has been happy at The Gallery for the most part. She loves the varied and plentiful activities, but the food leaves much to be desired. Mom reports that the food is mostly tasteless and the meats are impossible to chew. She also feels like they do not offer enough fresh fruit and vegetables. The staff was great when she first moved in but many of them left for more pay.

Our family had an in person tour with Sancerra at Orange City and the community came across as very resort like. It was just to much money and the person doing the tour shared a lot of personal information and got a little to much with religion so it just was not a great impression.

We toured with Walnut Crossing and the location just did not seem to be a good fit. They offered separate charges for services that are provided. We felt that there would be too much gray area when you are trying to budget a monthly fee and wanted something all inclusive.

Heritage Crossing is as good as any other community in the area as it's same caliber. The staff have been fine to work with over the phone if I have questions or concerns. My loved one doesn't care for the food. Some of the activities they have available include bingo, card games, field trips, and more for the residents to participate in.

It is one of the best looking facilities I have ever been in, but they are experience what everyone is going through right now where they do not have enough staff members. They have some marvelous caregivers and then they have some that are just sub par.

Our family was able to do an in person tour and we liked the location because it was just a few minutes away from our loved ones home. However, when we walked up to the community the first set of doors opened up like a grocery store, then we assumed the second set of entrance doors would be locked but that was not the case. The lobby seemed deserted and there was not one person up on the front desk to sign you in. We could of wondered throughout the entire facility by ourselves without being noticed. Also, we aren't sure if the lady we met with to give us the tour was new to the place, but she was very flustered and unprepared. There was just no sense of security and all of the doors were closed off.

They didn’t seem to know who we were or that me even had an appointment. The gal wasn’t even available so they had someone who doesn’t do tours show us around. Waste of time as They are WAY out of the price range we indicated in our search criteria. Glad I didn’t bring my mom with me. The last time we took a tour appt at a place too expensive was like showing a kid the front gates of Disney World and in front of the other customers, telling that kid, “Yes it’s very nice here, but you can’t come in cause you can’t afford the ticket”. Mom is already battling depression right now and that was just humiliating. Wish more time in verifying up to date pricing was more of a priority with these types of placement services ... Damarree was twice as expensive as The maximum we indicated that my mother can afford. Not sure why we were advised to Schedule a tour to check it out

We have been through four memory care directors in one year. The majority of staff inside the memory care community are not properly trained and there is no communication between staff when shift change. They have no idea on how to properly move or care for someone who has returned after surgery rehab. There are the select few staff members who truly care and the others don't. Laundry is n ver done or returned correctly. My FIL can go for literally all day with no one checking on him and sometimes not even coming to get him for meals. The administration staff (front office) do not want to help you at all or answer any questions. My FIL has been in rehab for 7 weeks for a hip replacement and not a single person had called to check on him at all. The gallery is a beautiful place but I would not recommend for what you pay.

Memory Care is horrible

The staff is fantastic. But, the director needs to develop people skills. Very condescending.

Look elsewhere. They need to employ more qualified staff.

My father’s care is almost non existent. Moral of staff is low with many workers being outright rude. Housekeeping says they clean room but I can tell his room is never cleaned as we do all the cleaning. The food is mostly really bad. What is on the menu is not what you get. They eat off paper plates with plastic silverware most of the time. Food is dry and unpalatable. Desserts and soup with every meal rarely come . We are looking at new places for dad as this one barely deserves one star!!

Although place appears nice all is not nice. Staffs general moral is very low some even rude. The menu they show compared to what you get is almost laughable. The food is often not edible for my dad. Dry, overcooked,undercooked and not what is on menu. Many times missing items and thrown on his table like he isn’t there.The anytime menu is a joke they are rude and don’t even want to prepare a grilled cheese for him let alone the delicacies that appear on menu.Room seldom if ever cleaned or trash emptied. My family must do it ourselves. We are definitely planning on looking elsewhere very soon!

Obviously, I liked some of the staff. There were lazy ones like everywhere else. The administrators were not warm or compassionate at all. The food in the regular dining room was okay, but in the Memory Care Unit, they had the food brought from the kitchen and by the time it was served, it was lukewarm. It also looked like a jumble of leftovers from the other dining room. The cost there is outrageous, and I don't believe that [name removed] received any better food or care there.

The facility is very nice. There were some great people like [name removed], [name removed], and a few others, but some of the staff people such as second and third shift were not as caring Also the administration was very hard to work with.

I would say don't do it by moving in here. The turnover of staff here is a troutious. All I saw them do for the memory care residents is feed them and put them in front of a television set. I didn't see any activates provided for the residents, even though there is an activities calendar.

At first appearance the place is a great place to see, its very clean and has a very nice feel as a resident would enjoy being apart of.. Then we get to the Staff When they are handling with guest they are very nice, friendly and very helpful but don't let the first impression fool you!! Residents for sure can be a bit complicating and must need patients to care for and give needed assistant to but the staff are very quick to get a need out the way So they can move on.. They are very sharp with the residence and can be a bit aggressive with no physical harm but virbally out of just regularly being annoyed... As the girls walk around in there conversations you can easily hear personal subjects with allot of content with very fawl language as close to a resident or at a front door with no hesitation... They only come to rooms for people who need walked out or for giving the residence the medications.. So what I'm including is the residence are never checked on every 2 hours as should be.. From an employee I was told in social distancing only for meal times the residence was forced to the rooms only... At any other time it was all free to sit or socializ at any time the day.... If they do social distance for residential then should be at all times... If no social distancing then freedom to the areas should be free for all residents at any time... I understand most the staff are mostly found at the desk socializing or found on social media phone .... There is no passion in the performance of the work they do.. Its only a time to take up with a check to pick up.. Not worthy.. Not a place I'd send someone who needed such type of care... Very poor performances in the staffing sections where the residence need extra care..

A number of issues. Monthly billing is incorrect half the time and it is difficult to get it corrected - even when they admit they are wrong. Requests for tv assistance is ignored. Laundry service is hit or miss. Rooms are not well cleaned. While the nurses do a quality job, the head of the department, Director of Wellness does not call or email back - at all. Overall, the facility is clean. Staff is friendly, they just don't do as they promise nor follow up. The actual quality of the care received is satisfactory. The administrative staff are amiable, they just fail to do as promised. Can't trust them to do as they say, must follow up in person. My Mom likes the food and says it is very good. The costs well exceed the services provided. If a move wasn't so stressful, we would move her to a better quality Assisted Living Facility. A place that is new and can guarantee services promised will in fact be provided.