Experience Senior Living

I would give SF a 4, only because to me a 5 is perfect and I can't give any organization a perfect score. Also, my Dad absolutely loves it there. My Dad loves the food, the food servers/cook, the staff for laundry and housekeeping, maintenance, and activities. He does not require medical assistance so cannot give a rating for that service.

Did not participate in the activities and assisted living is very expensive. However, The facility is beautiful, and maintained inside and out. The staff is nice but there seems to be a lot of turnover. I am sure that isn't unusual for these types of facilities. The administrative staff is kind and helpful. In my opinion the food and food service was not satisfactory.

All is good except the pharmacy they use. Medication doesn't come in as it should. Many times people go days without some of their medication and if a new medication is ordered it takes days before it gets started. Big problem when it's a antibiotic or something as important. Very unhappy with the medication aspect

First of all let me say, they have the greatest staff. They make your love ones feel loved. I personally felt loved. I would rate Assistant living at a A+. Memory Care I think needs more help in laundry and bathing. The love is still there. The Activity leaders were great, nurses great and food is delicious and the place is beautiful and bright. I would recommend Sugar Fork.

They are happy there. They don't have any complaints but they don't rave about any of the services so I couldn't tell you they find good. As their POA I can tell you that their billing has been off. The drug service they use has billing issues where we don't get invoices and then their collections department calls.

I was very shocked when I received the bill from the pharmacy they use it was outrageous and I was told I would be charged an additional fee if I choose another pharmacy. It's definitely a racket. We are at their mercy, so they take advantage whenever they can.

The cleanliness and the Activities Director. The Executive Director could be more involved with the residents and generally be a little more accessible.

The most important thing for me was getting long care health insurance. I moved out of Sancerre yesterday because I didn't want to pay [fee removed] a month. My insurance never came through,. I loved the residents and made some great friends. Another area needing improvement was the hiring and retention of help

The facility is very clean. They are in transition in both activities and the food departments right now so hopefully it will get better.

Overall has been a very good experience. Nursing staff is excellent and has been very consistent over the last year.

The facility is very clean and nice. The employees are very nice. You can see the employees really care for their residents. The residents have said they love the aides. The aides do their best to help the residents and meet the residents requirements of the day.

My mother has resided in the memory care community for 3 years. Director turnover is very high. They are very friendly but different skill levels. The activities are good but we need more interactive activities not just watching TV. The urine smell is more presenting certain area. The staff is great. It's an area that takes the right individuals to work in. The cost is high.

My only negative would be that the dining room service needs to be more efficient. Doesn't seem to be much order to how they wait on people. Numerous times I have ate meals with my friend and we have gone unrecognized and food items that they apparently put in their iPad gets forgotten. The food itself, the fellowship the residents get at meal time is excellent. They seem to be going through several administrative changes I'd like to say for the better but I have not seen yet. Most of the "General" staff is very helpful and will bend over backwards to please.

Far better than other places in the area. Staff truly care for its residents. Expensive but worth it. Don't like little added charges they are putting in. IE/ if you need food sent up to room they charge extra now. Seems like "field trips are limited to within a few miles. Would be nice if they could go to the beach or other places within 20 miles. So much to enjoy in Florida.

The pool, meals, that you can have family join you for meals, and even spend a few nights with you at the facility. Yes, we would recommend The Gallery to other families who may need a place for their loved ones

Take time to understand the staffing structure during all times of day...not just during the typical 9-5. Always be an advocate for your loved one! If something seems off, ask leadership about it. Understand the habits of the potential roommate if you're considering a shared space. Also, understand that roommate's family routine.

Thank you for connecting us to Demeree Crossing. I don’t think we would have found them on our own. We feel our parents are in good hands.

Parents complain about the variety and quality of meals. Mom has been moved to memory care. Laundry does not always come back to the right person. Staff is helpful and friendly. Cost has been increasing.

Facility is clean and bright and most of the time staff are very pleasant. We have concerns about laundry, which keeps getting lost and misdirected. I have witnessed no enrichment activities but an told they take a place.

They are seem kind and loving. However, a lot of my visits are on the weekend, and it takes forever to get in because they seem to always be understaffed. Dad is in memory care....someone has to unlock the door every time I go in or leave