Experience Senior Living

We were very impressed with the facility--it was so beautiful! Also, our guide [name removed] was amazing. He met us at 7 PM and gave us Zoom tours of the Memory Care. He went above and beyond our expectations and answered all of our questions. We would feel totally at ease bringing our Mom here.

Excellent

I am so happy that I am now a part of this community. I have found new friends and am very satisfied with my living accommodations. This has become a very good change at this time in my life.The staff has been at and are now my family. Looking forward to many more events and sharing my life with everything and everyone.

Encourages us to participate. Wonderful people. Everyone has been so helpful and caring about our feelings. Our exercise classes are great. We have movies, bingo with prizes, we go on road trips with picnics and food.

I am glad and thankful to be in a safe and secure place where I can have my dog, Buster, with me.

Love It ... It's the Perfect place for her ! Thanks for your help in this matter ! It's a little concerning that they apear to be going through some Management changes, but I'm very pleased with the service, attention, facilities and programs they have !

My mom is very happy at Demaree. The staff are all pleasant. The food is excellent. My mom has gained some weight back that she had lost because of poor quality of food at another facility. I also thank A Place for Mom for all their help.

High rating. Very nice facility and knowledgable and caring staff. Truly a beautiful facility.

The visit was a delight. [Removed] was very informative. Hopefully mon and stepdad will get accepted and live a long and happy life here.

We chose Sugar Fork Crossing because it was more attractive and it had nice open spaces for activities and a courtyard as well. The facility is all one level so that makes things easy to navigate. Everything has been pretty good except for some of the medication dispensing - it seems like things get lost in translation sometimes. Overall I would recommend Sugar Fork Crossing to others.

Nice accommodations. Nice people. Overall I feel comfortable, safe, and at peace. Appreciate having my cats - my buddies!

The staff have gone above and beyond to make my dad comfortable and a feel of “home”. They have helped me as a daughter to deal with the changes in his health and memory.

I would give SF a 4, only because to me a 5 is perfect and I can't give any organization a perfect score. Also, my Dad absolutely loves it there. My Dad loves the food, the food servers/cook, the staff for laundry and housekeeping, maintenance, and activities. He does not require medical assistance so cannot give a rating for that service.

Did not participate in the activities and assisted living is very expensive. However, The facility is beautiful, and maintained inside and out. The staff is nice but there seems to be a lot of turnover. I am sure that isn't unusual for these types of facilities. The administrative staff is kind and helpful. In my opinion the food and food service was not satisfactory.

All is good except the pharmacy they use. Medication doesn't come in as it should. Many times people go days without some of their medication and if a new medication is ordered it takes days before it gets started. Big problem when it's a antibiotic or something as important. Very unhappy with the medication aspect

First of all let me say, they have the greatest staff. They make your love ones feel loved. I personally felt loved. I would rate Assistant living at a A+. Memory Care I think needs more help in laundry and bathing. The love is still there. The Activity leaders were great, nurses great and food is delicious and the place is beautiful and bright. I would recommend Sugar Fork.

They are happy there. They don't have any complaints but they don't rave about any of the services so I couldn't tell you they find good. As their POA I can tell you that their billing has been off. The drug service they use has billing issues where we don't get invoices and then their collections department calls.

I was very shocked when I received the bill from the pharmacy they use it was outrageous and I was told I would be charged an additional fee if I choose another pharmacy. It's definitely a racket. We are at their mercy, so they take advantage whenever they can.

The cleanliness and the Activities Director. The Executive Director could be more involved with the residents and generally be a little more accessible.

The most important thing for me was getting long care health insurance. I moved out of Sancerre yesterday because I didn't want to pay [fee removed] a month. My insurance never came through,. I loved the residents and made some great friends. Another area needing improvement was the hiring and retention of help