Experience Senior Living

The staff is very friendly and helpful. They are great at helping the residents whenever needed.

Current management-staff is much better compared to a year ago. Resident since [date removed].

Overall, a great community. Highly recommend independent living. For assisted living they are wonderful if you need minimal assistance, such as meals and help with medicines. If you need more skilled nursing, such as insulin shots, or help with mobility, this may not be the place for you.

I would say, the sales staff will tell you anything to get your business. Once you've paid and moved in the issues begin immediately. Bed linen and personal laundry services did not occur for over two weeks despite successive calls and took an entire six weeks to get properly straightened out. To this day, I am being overcharged for services not received and cannot get a detailed bill. The accounting department will blindside you with cost increases with no explanation and getting an explanation takes weeks - again with no detailed bill. I would say to whomever, be cautious, very cautious and get all details in writing up front - especially care costs.

The staff is very friendly and helpful. The facility is kept in good condition. Sometimes the menu items can be less than desirable, but they have some other options you can always get. Hamburger, hotdog, or grilled cheese are always available. My folks love the breakfast.

facility and food - good!

Staff is 98% - Lack of a brochure/info pamphlet - Had to ask various staff questions ex: laundry day, cleaning day

Most staff are very helpful. The food is usually good. The building is well kept. Happy there is a great pool and activities are well arranged.

Overall we have been happy with HC. There have been issues with bathing happening as scheduled. This seems to be better last couple of weeks. Sometimes there has been questions about medication administration. Not sure If that is due to My dad's confusion or an issue with the facility. I would like to see a family committee to have to take issues to or verify if others experience the same.

My loved one passed away. She did enjoy the faculty, except for the food availability and timing, and some meds issues, while she was there though. And they were made known the issues and hopefully have addressed them. I would recommend this facility to others.

I would highly recommend the Gallery. Memory card is a tough community but the staff & management always listen & address problems or issues right away. The staff always come and get Dad if he's not at meals, get him for activities. He is safe and that is a comfort to us. Everyone is just super friendly. The menu and meals are good, dad has no complaints. His birthday was in March and they made him a special meal and a birthday cake. The only downside is I wish they stuck to scheduled showers times and sometimes his laundry goes missing or mixed up with someone else's.

What our family has liked the most about The Gallery at North Port is the friendliness of the staff. Based on the experience we have had so far, we would maybe recommend them to other families. It is very expensive, sometimes we go in and the room does not smell fresh but I understand that they cannot clean every second. But for the cost I still have to buy supplies to help clean the room.

Beautiful facility. Bright, cheerful atmosphere. Friendly staff and very helpful with questions/concerns. Excellent food and very attentive housekeeping and care staffs. Amenities are very good and improving with time.

[name removed], the nursing Director is amazing! Overall, I think my mother-in-law is getting decent care. I would probably tell them to weigh all options with other locations before deciding. I feel like the nursing care is good, but the office staff especially business manager is terrible returning messages and helping out with questions. I think the food could be much better than what they give them.

Overall I think the facility is good. These numbers are what my father would give it. Maybe less, but he complains alot. They seem to be having some major staffing issues and turnover in mgmt right now. I hope that changes soon. So many have come and gone in the last month.

I have been very happy with Sugar Fork Crossing. Everyone on the staff is very friendly and helpful. I would say that I'm most impressed with the communication. Whenever I have a question, someone will always get back to me immediately. Any issues that I've encountered have also been resolved immediately. I would highly recommend this place to others.

Heritage Crossing is a very nice beautiful facility. I would recommend it if someone is looking for a place for their loved one. The workers are nice. I would say though, that the CNA's do not take the proper time to make sure, I will say my loved one that their teeth are brushed, that they are bathed.

Mom seems content and enjoys visiting everyone. The help check in with me when I visit, and always share info and ask my opinion. So far I find it easy to work with everyone. And, the other residents are a joy.

The family should stay involved. Build a relationship with the staff. They need to see that you are a serious family and that you're not just dropping your loved one off! The staff overall are great. However, the daytime staff often is extremely different from the overnight staff. Stay connected! Housekeeping seems to be good. Again, if something needs to be done that is taking too long, stay on them! The communication with the family is really what you make it. Don't let them get away with stuff. Stay in constant communication with the facility leadership! The move-in process was super easy. The meals seem to be fine. Suggestions for improvement might be adequate overnight staffing. Keep in mind that seems to be an industry challenge. We wish there was more than 1 cable package to pick from. I would highly recommend this facility. It's the nicest quality place in town!

The Sancerre director has been very accommodating with regards to community concerns. The fact that she stays at the community many nights allows her to address issues quickly. I appreciate the dementia support group meetings.