Enriched Senior Living

They have had a lot of turnover. The community is currently without an administrator and there were two previous in this positions. The activities director is excellent, and I think she should be running the community. Her name is [name removed]. It is the small things like the door bell not working...this might be due to the pandemic. The community is very clean.

It's an attractive place. The building, the grounds.

This community has a new director and things are starting to turn around, and they are making improvements. For the most part the staff members are good, however for the level of care our loved one needs, she does not always receive that care. It is not always consistent. There is just not a lot of care takers for the amount of residents they had. The director is a nurse and the nurse practitioner are very good, but are certainly spread thin. The communication could use come improvement as well. At the moment they are offering bingo on Friday afternoons which our loved one really gets excited about. The main chef at this community is wonderful, he is very accommodating to all of the residents. The overall cleanliness of this community could also use some improvements.

Newforest manager [name removed] is fairly new at this position. He is doing a very good job! Things are changing, for the better. This is a nice place and reasonable prices, compared to other Independent Living facility. I think that the food is good. It 'is' hard to please different palates. There are problems, but (now) they are being addressed. Each day, Newforest has activities for the residences.. If one wishes to partake. Staff is friendly & helpful. For appointments etc, transportation is provided. If one cannot be 'at home', then Newforest is a nice alternative.

This is a nice clean community. I liked the food and they offer some nice amenities. I did have an issue with getting along with some of the staff so I am no longer at this community.

We toured quite a few communities and pretty much they all offered the same things but there was some difference that made us choose this one over others. We really liked the floor plan of this community the best it is setup where my mom can wander as much as she wants and not go anywhere. The community is very clean and well kept. The staff is nice and attentive to the patients they don't have too many assigned to them so they are able to give the attention that is needed to the residents. The food is good here we have eaten here a few times. The price might be a little more expensive than others in the area but for the piece of mind I have, I don't mind.

New Haven has a wonderful activities director, who is very engaging. I have learned from comparison to other homes how important this is for the residents. They have finally addressed the food being served problems. I have found the present staff to be very caring and good with the residents. The decor is beautiful and very comfortable for residents and visitors. Overall New Haven is off to a great start being new.

Residents and family members desire to have the serious issue with the food being served to be addressed. Residents are not served what the menu always states and what they are served is of poor quality with little or no meat. My family member has left the table numerous times without eating due to the food. Whoever cooked the Christmas Family Meal did an excellent job. It was delicious!! Please address this on going concern. It has gone on far to long! Otherwise the staff is great and the facility beautiful.

They are still remodeling it here, which makes it a little chaotic. The people are relatively friendly, and it's clean enough for having a remodel going on. So far it's okay.

The staff is very friendly and accommidating. The residences are very friendly and always seems very happy. Dad's move in date was this past Monday. He is still transitioning and not a happy camper, but we believe once he starts making new friends and begin to participate in the activities, he will grow to enjoy it.

It was expensive. It appeared to be very nice but you don't really know how it's going to be until you move in there.

The staff is great, but they are terribly understaffed. The food is ok, but they don't cater to people who have to have special diets. I happen to be gluten free so it's hard to find something to eat

Management is not easy to meet with. Manager doesn’t want to be bothered. She even shared she has to much to do between administration and other duties. I witnessed a specific employee being unkind to residents in Memory Care Unit where residents need more assistance. I was even told no color/flowers etc were needed in lawn area as they “don’t recognize anything” anyway. Food that is served to memory care residents is not warm. Times I have been there food is cold. Everyone deserves a warm meal to eat. Many residents cannot ask for water. I have observed only once when water was offered. It is unfortunate that this is the situation and attitude of the manager and some of the staff. No matter who you are and what your current mental/physical state is everyone deserves respect and care.

Well it's hard I know to keep good workers and it's a tough job! I believe language is a a barrier...one some workers wear mask two they speak a different language......

It seemed like the right fit at first. But there seems to be issues that cannot be resolved. My sister and my brother have spoken to staff numerous times. We are still waiting for the cable to get connected Her dishwasher has yet to be replaced Issue with her key to her door and the door sticking. And recently there was an issue with her getting served in the dining hall. My sister and brother had to intervene and finally got that resolved for the dining hall....I believe We are still waiting on the other items. She gets late notices yet my sister had writes my mother's bills and delivers the check to the front. I really don't know what to think or which way to turn. My brother ended up having to do her shelf repair in her closet because it was sagging so bad and we asked that maintenance come up and they never did. Also my brother had to add shelves in her closet in the kitchen for food storage because they never did that either.

For a simple individual like my father, it's a roof and it's fine.The maintenance is slow and sloppy, the meal options and service according to my dad is terrible and housekeeping is subpar.He appreciates the elevator and that's his apartment is right next to it. Facilities like this need larger bathrooms for wheelchair bound individuals.

I picked this community because of the price. They are not consinstent, with communicating what's going on with operations of the retirement home. They are understaffed, and could do better with that.

With a community I feel like you get what you pay for with my mother I felt that there was just different care needed. Nothing negative about the community at all just not the right fit for our loved one.

I love the actual facility. It's a historic property with tons of natural light. There are lots of outdoor spaces and indoor community spaces, which is a huge plus. But they are having some staffing challenges, both in caregivers as well as all the way up into nursing and administration. The turnover has made it very difficult for them to provide a consistency of care for a resident who is unable to care for themselves and/or communicate their needs very effectively. If your loved one can do a lot of their ADLs themselves or advocate for what they need, your family might have a better experience. With our loved one's challenges, any time there's a new staff member, they're not trained on what her deficits are and don't do a very good job caring for, so we have to be on the lookout for that constantly. I haven't tried the food, but it looks pretty good to me. When they're able to offer activities, activities have been lovely. But they're struggling so much with staff turnover that it seems that's one of the first things to go by the wayside. They are one of the more reasonably priced facilities in the area, but the quality of care might be the give and take there.

The room was too far from all of the amenities offered in the community. What was offered per the cost and the care needed just did not match up. The tour was good but the community just did not git the needs of my loved one.